Why is music player on ipod frozen? The apps work OK...

My Ipod music player opens, but I can't access any controls. It is stuck either on the top of the alphabetical song list or on the last song I played. The little 'working' turning-circle icon just keeps working. However, I can return to the main menu and all of my apps work. I do have online access and when attached to my computer, I can force the sync, but nothing changes. Diagnostic checked out as well. Does anyone have an easy fix?

Hey Michata, have you tried turning your iPod off then back on? Or a soft reset, press and hold the power and home buttons together until the Apple logo appears, about 10 seconds, then release both buttons. Or a hard reset, go into Settings>General>Reset then tap Reset All Settings. If problem continues, connect to your computer, make backup copies of all your stuff on the iPod to your computer first, then Restore from Backup, last resort Restore to New. If a full restore does not resolve, Contact your Apple store or the Apple Genius Bar set up appointment and have your iPod evaluated for possible hardware issue. Good luck. Cheers.

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