Why is my account asking me to upgrade, when I have already paid for the annual service?

I had the SendNow service since July of 2013, it came up for renew this July, which it was renewed.
Why am I still being asked to upgrade my account, even tho I have paid for it to be renewed already?
Currently Send only allows me to send 50 image files at once and was able to with SendNow to send whole folders.
Please advise, this has become a pain in the *** for me, having to send multiple emails for so many files.

They ask you to upgrade to Adobe Acrobat Pro ... if you do so, you will get the money paid for future months back.

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