Why is my account disabled? I have changed the password and it still is.

I changed my password countless times. Verified my email addresses, and changed my billing and my account is still disabled. Any ideas?

Contact iTunes Customer Service and request assistance
Apple  Support  iTunes Store  Contact Us

Similar Messages

  • Your apple ID has been disabled i have changed my password 6 times still not working

    your apple ID has been disabled i have changed my password 6 times still not working been trying to fix it for 3 hours now itunes is a joke

    Jim,
    This is what I posted on May 15th and it worked like a charm:
    Just got off the phone with Apple Support. I have been working on this same issue for 2 weeks now. I was told to go to www.apple.com/support/itunes. Then under "Get Customer Service" choose ITunes Store Account and Billing. Then choose "Managing your account" option. You will see an option where you can email, choose this. This brings up a form that you need to fill out and submit. Just tell them that you have reviewed your account (assuming you have) and you see no fraudulent activities. Then ask them to enable your account. You should have your account enabled within 24 hours.......at least that is what I was told. I just filled out the form and submitted it.

  • When logging on to my account a receive this message "the server encountered an error processing registration. Please try again later".  This is not a new account. I have changed my password and nothing works.  What am I doing wrong.

    I'm having trouble logging into facetime.  We do not have a new account.  I've changed the password and still cannot get in.  The message that pops up is "the server encountered an error processing registration.  Please try again later."  I want to talk to my granddaughter but can't.  Can someone help me.  Thanks

    I had to same problem. I found forums about adding the DNS 8.8.8.8 and 8.8.4.4 in System Preferences - Networks I did that and it still didnt work.  Just found another forum saying to go into System Preferences - Time and Date and check the Set time and Date automatically. And it worked for me. Hope it works for you too.

  • TS2446 my apple id has been disabled, i have changed the password but it is still disabled

    my apple id has been disabled, i have changed the password but it is still disabled.
    can you please tell me what to do

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Im keep on getting your app store id has been disabled. i change the password and its still doing it

    im keep on getting your app store id has been disabled. i change the password and its still doing it

    Check with iTS to see why.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • My iPhone 4 broke so I had to buy a new one.  I backed up the old one on iTunes and when I went to restore the new one it won't allow me to because it is saying that I have the wrong password.  I tried changing the password and it still won't work. HELP!

    My iPhone 4 screen shattered so I had to buy a new one.  I backed up my shattered iPhone to iTunes so that I could restore my new one.  When I went to restore it, it said that I had an incorrect password although I know it was right.  I tried changing the password and it still told me that I had an incorrect password.  So now my new phone has lost all its pictures, its music, its apps.... is there anything I can do to get my phone to restore?? PLEASE HELP!

    If you can't get the password correct, you CANNOT restore from that backup.
    However, if you've been using your phone as recommended by Apple, there should be minimal data loss.
    Your iTunes library is on your computer, so you can synch all your apps, music, movies, ringtones, etc, on to your new phone.
    Similarly, contacts should be synched to Address Book, Outlook, or a cloud service for you to easily synch back to your new phone.
    Pictures taken from your old phone and not synched to your computer are lost, but you would have been synching those photos to your computer frequently as recommended.  Other photos that you synch TO your iPhone are still on your computer.
    You won't be able to get text messages back.

  • My Apple ID has been disabled I have reset the password and this has not remedied the problem.. Help

    MMy Apple ID has been disabled I have reset the password but to no avail....help

    Since resetting the password have you logged out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then logged back in so as to 'refresh' the account on it ?
    If it still shows disabled then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I have been tring to get on FaceTime, all day.  I have changed my password, and I still can not get in.  I was on it last night, and today, it says to check modem.  The internet is working and I still can not get in.

    I am  trying to use FaceTime, a lady, and it does not work.  It worked, last nite.

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netwhttp://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-wonhttp://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading-http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    iPad: Issues connecting to Wi-Fi networks
    http://support.apple.com/kb/ts3304
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asphttp://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxEhttp://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
    ~~~~~~~~~~~~~~~~~~
    Using FaceTime http://support.apple.com/kb/ht4319http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htmhttp://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.htmlhttp://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457https://discussions.apple.com/message/19087457#19087457
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.htmlhttp://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.htmlhttp://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • Itunes is not accepting my password. I have reset the password and it still will not accept it.

    when trying to make a purchase...itunes asks me for my AppleID password to verify billing info...but it won't acceppt the password even after reseting it...has anyone experienced this kind of problem?'

    Yes, the same problem started for me yesterday. I've reset my password but still cannot log into my account or purchase anything. I know I'm entering the login and password correctly. I've filed a support request. We'll see I guess......

  • I can't get the two finger scroll to work, I have changed the settings and it still does not work. What do I do?, I can't get the two finger scroll to work, I have changed the settings and it still does not work. What do I do?

    How can I get the scroll to work?

    Thanks for replying!
    It's something else to try! I am quite savy, just frustrated over what should be a simple update!!!!!
    I did however try and install iTunes 10.7 on a different computer, which is clean as I ran anitvirus on it this morning, prior to downloading itunessetup.exe and it did the same thing on there too.
    Having spent nearly two days trawling the internet for help I am beginning to wonder if it is not a problem with 10.7 itself? Seems like quite a lot of people have the same issues as me....and it can't be the same thing on everyone's computer!
    I will try the antivirus on my laptop and go from there!!!
    Thanks again for your answer.

  • HT1725 itunes keeps giving me an error message that "Your Apple ID has been disabled".  I have tried changing the password and billing information, but continue to get the error message.

    I have been trying to download items from itunes store, but keep getting the error message "your Apple ID has been disabled.  I changed the password and updated billing information, but still get this error message.  This involves free apps which I was trying to install.

    I am having the same problem.  I went through the process to have the ID unlocked (Changing password etc.) and was able to log in here on the website to post this message.  Why am I still getting "Your Apple ID has been disabled" as a message after verifying the account here and signing in and out on my Device.  This has been issue on my Ipad as well. 
    Thanks.

  • I have money on account at iTunes. I cannot access it through my games, especially The Hobbit game. It give me an error messages saying there is a problem connecting to iTunes account. I have changed my password now and I still cannot get into the account

    I have money on my iTunes account. I cannot purchase premiums for the games I play! Especially the Hobbit Middle Earth game. I get an error message saying there is a problem connecting to my iTunes account. I have changed my password and still cannot use the account. I purchase my iTunes and App cards at Food Lion and Walmart and don't use a credit card. Can anyone help?

    Try loging out of and back into your AppleId: (Settings app > iTunes&App Stores > [tap on your account] > Sign out. Then sign back in.
    Contact iTunes support: http://www.apple.com/support/itunes/contact/

  • I have tried to intall firebox 8 several but windows vista is causing problem with password.I am administrator but it does accept the password when I try to install it i have changed the password but the problem remains.Please help

    I am using firefox from several years but recently the vista business op sytem does allow me to proceed.It comes with user or password is not right.I have changed the password and still the same problem.I have downloaded latest version 2 times,tried to insstall it but OPs does not accept the password.I am the administrator and the same password is used to intall it but without any luck

    You can not setup a new iCloud account using a PC. You must use an Apple device (Mac or iPhone/iPad) to create the account, then sign into it using your PC.

  • I keep getting a message that says invalid Id or password, I have changed the password many time and still cant transfer my book Help!!!

    I downloaded a book to my computer when i go to transfer it to itunes i get a message that says Could not authorize this computer because either your user name or password are invalid. Help. I have changed the password and still the same message.

    Ok....so I have found a work around....if not a complete solution.
    I'm not sure if deleting your music, uninstalling ITunes and reinstalling and adding your music back will actually affect it but I tried it again. Started from scratch.
    I checked the box for "Manually manage music and videos"
    Then I moved my music to phone via drag and drop, usually just boxing a row of albums at a time.
    I went back into my Iphone and began the sync. The message popped up, "1 Item could not be synced" and the sync stopped. At that point, I just clicked sync again and it started back up again. It took a few go's but eventually I got all my music on my phone.
    Ironically enough, the only songs that wouldn't sync were songs that I had actually purchased from Itunes....kinda odd

  • HT3917 I cannot get my mouse to work, I have changed the batteries, but it still does not register any ideas???

    I cannot get my mouse to work, I have changed the batteries and it still does not work any ideas???????????

    Hello:
    Try resetting the SMC and PRAM.
    Barry

Maybe you are looking for