Why is my Acrobat 9 product serial number invalid?

I recently upgraded my home computer from XP to Windows 7, which required a clean install. When I went to download my Acrobat 9 from the Adobe website, I received an invalid serial number message. The serial number is the one shown with my registered product in my account. Thanks.

Hi ShebasMom,
Please try the steps mentioned in the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
Regards,
Rave

Similar Messages

  • Standalone Mac OSX version of Acrobat 9 serial number invalid

    Hello. I purchased Acrobat 9 in September 2009 and then my computer died. I went to re-install it on my new MacBook Air (OSX 10.9.3), by downloading it from the link provided in the 'orders' section of the Adobe website and entering the serial number, but it will not let me proceed as it says the serial number is invalid. Any ideas? Thanks!

    No. I already tried to run it by the Adobe support via chat, and they said to try here as the serial number was 'valid' :-S
    It says 'The serial number you have entered is not valid. Click OK to retry entering the serial number.'
    Note, I do not have the full CS, only Adobe Acrobat Pro, Reader, and Photoshop Elements installed.
    Thanks.

  • Using serial from product box, but serial number invalid after installation?

    Ok, so.  I have a copy of Photoshop 5, a physical copy, in the original box.  I tried to install it on my computer, and actually did so successfully--it recognized the serial number from the box as correct and did a full install.  However, when I actually opened Photoshop for the first time, a message came up saying that the serial number was invalid, and my options were to enter a new one or wait until next time, when I'd have to enter a new one for Photoshop to run.
    I haven't closed it yet because I need it for work and don't want to risk it not running.  Why would my definitely valid serial number not work?  I double and triple checked what I typed in, and it initially accepted it, only rejecting it after installation.
    I'm on Windows 7.

    Welcome to the forum.
    Did you purchase this copy of Ps 5 (Assume CS5, but please correct me, if it is the very old Ps version 5) from Adobe, or a 3rd party?
    If from Adobe, log into Adobe.com with your Adobe ID and go to My Products. Verify the S/N there.
    If from a 3rd party, it could well be that the S/N provided has been "used up."
    Good luck,
    Hunt

  • Attempting to install Adobe Acrobat 7 installer isn't recognizing my product serial number as a valid serial number.  I tried entering it with and without the dashes and neither methods work.  What should I do now?

    I bought a new computer and I'm attempting to install my older Adobe products that I still use, Adobe Acrobat 7 is the issue for now.  I followed the instructions on the Adobe site for installing the older apps, but the installer isn't recognizing my product serial number as a valid serial number.  I tried entering it with and without the dashes and neither methods work.  What should I do now?

    You cannot use your original files and serial number.  See the following for the files you need and the associated serial number(s)....
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • Why have I still not been sent my product serial number?  It's been hours now and I need to have my license now.

    why have I still not been sent my product serial number?  It's been hours now and I need to have my license now.

    you're allowed a 30 day trial while waiting (at least one business day) for adobe to process your payment.

  • Help! Bought Adobe Pro but dont have Acrobat 7 Serial Number

    I bought Adobe Pro X  and have a valid serial number now for that and its saying i need to have a serial number for Adobe Acrobat 7 as well...i only had adobe reader 9.0 prior to purchase! HELP *

    May be you are installing the upgarde veriosn of the Acrobat X and hence it is asking for the Acrobat 7 serial number ., when you buy and install the upgarded veriosn then at the time of installation you have to enter the serail number of the product from which you have upgraded in this case it is Verison 7 , hence
    Check the below link:-
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • Pse 10 install serial number invalid

    Trying to install pse 10 on a new hard drive. I get invalid serial number hen I put in the serial number. I checked the Adobe web page and my registered product serial number is the same.as I am trying. Any suggeations, thank you

    Hi,
    Please get in touch with Adobe Support in order to have the serial number verified.
    On the support page, you will have the option to chat with a support representative or contact the support team via phone.

  • I have a copy of Adobe 8 pro move it from my old laptop to the new an it said an serial number invalid i talked with someone was refered to life chat, nothing they could do, now im here, i ont thing i should have to purchase new, has anyone had the same i

    have a copy of Adobe 8 pro move it from my old laptop to the new an it said an serial number invalid i talked with someone was refered to life chat, nothing they could do, now im here, i ont thing i should have to purchase new, has anyone had the same issues and how did you get it fixed or are you in the same boat.

    Hi Edward Guilliver,
    As i understand you are facing 'Serial Number Invalid' Issue, I would recommend you to refer these Links for more information:
    Link 1: https://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
    Link 2: Error "Invalid serial number" | Acrobat 9 | CS4
    Please let me know if any of this Link fix your issue.
    Regards,
    Rahul Tyagi

  • Hardware product serial number

    hello everyone,
    I bought a new warranty for the next two years and when I write my details I'm supposed to find Hardware Product Serial Number..
    WHERE CAN I FIND IT?
    THANK YOU!!!

    3. hardware product serial number- I didn't find!
    John Galt gave you a link showing how to find that number. Your Mac (any Mac) has only one serial number. So I can't say I understand why you list 1 and 3 as separate choices. They'd be the same. The one you found on the bottom may just be the serial number of the battery.
    To find your Mac's serial number, go to the Apple at the top left and choose About This Mac. It will initially show the version of OS X you're using. Click on that gray version number and it will rotate between that, the build number and your serial number.

  • TRYING TO REGISTER MY MACBOOK PRO THAT I HAVE PURCHASED TODAY, THE REGISTRATION SYSTEM DOESNT APPROVE MY CORRECT PRODUCT SERIAL NUMBER (WHICH I PROPERLY CONTROLLED ON BOX AND ON INVOICE)

    TRYING TO REGISTER MY MACBOOK PRO THAT I HAVE PURCHASED TODAY, THE REGISTRATION SYSTEM DOESNT APPROVE MY CORRECT PRODUCT SERIAL NUMBER (WHICH I PROPERLY CONTROLLED ON BOX AND ON INVOICE)

    Where did you buy the machine? An Apple store, an authorized reseller, or ??
    Also, what is the model/identifier? Is it the latest or was it purchased used?

  • How do I go about getting the product serial number to register my product as well as install my product.  I bought it with a product box.  On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid

    How do I go about getting the product serial number to register my product as well as install my product.  I bought it with a product box.  On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid.  When I tried to type this in for registration, it does register as this numbers also contain letters in it.  Apparently the registration boxes accept numbers only.  What do I do with a useless product for which I have paid good money for it?????

    This is the simple solution which was offered to me when I tried to get the serial code on line.
    The box and disc sleeve do not contain a series with 24 numbers which I presume is the product code to install.
    I tried to redeem the registration code by following what they recommended, but inevitably it gets to the page that showed the registration boxes that need 24 serial numbers and I got stuck again.
    This product is so different what my previous experiences of other software products where I just enter the serial number straight from the disc sleeve and then I got registered and go on to use the software.
    I is really frustrating, spending the last two hours trying to get my product going....

  • I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

    I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

    I am having the same experience. Did you find a solution??

  • HT1349 I am receiving emails on my Dell computer/Microsoft XP software that are addressed to my deceased husband.  How can I cancel that account?  I don't have any idea as to what hardware product  serial number is.

    I am receiving emails on my Dell computer/Microsoft XP software that are addressed to my deceased husband.  I don't have any idea as to what the hardware product serial number is.  How can I delete the iCloud account?

    You can't delete an iCloud account, you can only stop using it.  Is email addressed to him coming to your email address or his?

  • Where does one find the product serial number?

    Where does one find the product serial number to enter and get a "Generate a response code" to finalize the license if the computer has no internet access?  I went to "Help>System Info" entered that number and it came up short of numbers.

    Find your serial number quickly

  • Verify algorism of product serial number

    Hi experts,
    our user is asking if we can write syntax to verify a certain product serial number is correct? The serial number is given by the algorism from JDEDWARDS.
    Thanks. Sab

    I think it would depend how complex it is. You could have an before update workflow that uses some IIF's to test for certain syntaxs, and if an error it replaces error text. My concern however is if the logic requires data from other records/systems (eg attributes), wf wont do it.
    Alternately you will need to have a background integration process that reviews and checks them, based on an integration event wf.
    Rob

Maybe you are looking for

  • Issue in generation of Change Document - ChaRM

    Dear All, We are implementing ChaRM, I have copied the standard transaction type to z. I am able to create request for change with transaction type zmcr but when the normal change or urgent change document are created they have standard transaction t

  • How to create a banner on every page

    Hi, I am creating my first website using iWeb. I have a banner that I want to display on every page of the site. At the moment this banner is created from 1 text box and 3 images. I am currently copying and pasting this banner onto every page. This d

  • Embedding Documents and Adding Digital Signatures

    I have the following two questions regarding Adobe Acrobat XI pdf fillable forms that I can't find in the manual: Embed supporting documentation and/or copy and paste information within the form  Allow digital signatures to be saved within the electr

  • IPhone4 MS Outlook 2010 Sync - DOES NOT WORK

    Syncing between MS Outlook and iPhone4 Contacts and Calendars does not work. Is there a fix for this? Music and videos sync, but anything related to MS Outlook 2010 does not. Help! Any fixes or suggestions. I want to keep my iPhone4 and not toss it.

  • Authorizing purchased music onto new computer

    I have loaded my library onto a new mac and am wondering if there is a way to authorize all purchased songs at once rather than one at a time?