Why is my Adobe Application Manager telling me it is not a genuine copy.

I've restarted my computer and the Application Manager keeps telling my program is not genuine while it is updating, and I downloaded it from my Creative Cloud account. I don't know what to do, because I have no control of the application because it keeps automatically updating.

Please download and install the latest Adobe Application Manager from the following link and this should fix your problem:
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Win : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Thanks,
Vikas

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Adobe application manager keeps opening and will not allow me to install creative cloud

Adobe application manager keeps opening and will not allow me to install creative cloud. I am trying to sync fonts and the install is not working. The adobe application manager will open on its own and not allow the creative cloud app to install. I do have other creative cloud products installed however the creative cloud installer icon is not appearing in my toolbar nor does creative cloud show up as an app. I get an error message that I must have creative cloud installed when I try to sync fonts via the type kit to photoshop.

Hello ducky,
as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
Sometimes the "opm.db file" is the culprit. In this case you should delete it.
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Why is the Adobe Application Manager in a language other than English?

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Adobe Application Manager CS5 downloads but does not install Spanish update on Windows 8.1 64 bit Spanish

I have a multi license for Adobe Creative Suite Design Premium CS5 in Spanish. I installed it correctly in Windows 8.1 Spanish 64 bit. Photoshop 32 and 64 bit start, same with Illustrator with some fix. Yet when I look for updates, 10 are found by Adobe Application Manager, but for a few days I get a message (in Spanish) that "there was an error while downloading, try again later". I do it for some days already without success. I have the same Spanish suite installed on Windows 7 64 bit (English) for some good time (2 years probably), and there the now no updates.
The PDapp.exe file is from the year 2010. Is it not too old as for Adobe?
Kind regards
Marcin Balcerzyk, Spain

Please try this:
http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/01/help-after-installing-windows-8-1-my-usb-driv...
Thanks!
Houman

Adobe Application Manager. Error: Updates could not be applied. You are already running the Adobe...

Hi Guys
I am having a rather frustrating issue with my Photoshop CS6. I have been trying to run the updates for hours now as my Photoshop CS6 is slow and unresponsive. I have an i7 Mac and 16GB of RAM. it should not be slow.
Anyway.
I keep getting this error each time I try to run the updates.
I have:
Restarted
Repaired permissions
Reinstalled Adobe Applications Manager
Nothing works.
Pulling my hair out.

I have even tried manually downloading the update DMGs and doing it that way but the error persists.

Why won't Adobe Application Manager Install?

I downloaded a PDF file from the internet, and ever since then none of my Adobe products work. I tried downloading the Application Manager again and it says it downloads, but when I click on it and tell it to run it freezes. I've waited almost half an hour with nothing happening.
I am running Windows 7 on HP Pavilion m7 using Firefox 21.0.
Everything downloaded fine the first time I downloaded.
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Here is what PDApp showed for today when I tried to open Dreamweaver.
Basically the same message was the same every day since May 7 although I know I've used Adobe Programs since then, especially Adobe Acrobat, Photoshop and InDesign.
06/03/13 16:08:28:282 | [INFO] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 2548 | Build Version - 7.0.0.324
06/03/13 16:08:28:469 | [INFO] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 2548 | Logging Level verbosity Set to 4
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06/03/13 16:08:44:808 | [ERROR] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 2548 | Error occured in initializing updater.Error code: 1
06/03/13 16:08:44:808 | [INFO] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 2548 | inside getUpdates
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Why isn't the latest version MUSE CC 2014.3 updating in Adobe Application Manager?

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The key here being the 64-bit support ......
Muse CC (2014) system requirements and language versions
Windows
Intel Pentium 4 or AMD Athlon 64 processor (2 GHz or faster) with 64-bit support
Microsoft Windows Server 2008 R2, Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
2 GB of RAM
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
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Mac OS
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Mac OS X v10.7, v10.8, v10.9, or v10.10
2 GB of RAM
Adobe online services that integrate with Adobe Muse CC are available only to users 13 and older.
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
Note: 32-bit systems are no longer supported as of June 2014.

What's the point of Adobe Application Manager?!

Why is Adobe Application Manager telling me I have Lightroom 4.3 and it's up to date but when I launch it it's version 4.1 and the application tells me there is an update? This then sends me to a clunky, manual download link in my browser.
AAM Also tells me that Muse is up to date and again when I launch the app it tells me there is an update.
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Hey Steve,
It should list and install Lightroom 4.3 in AAM for paying Creative Cloud members
If it doesn't you might need to update your version of AAM
Macintosh: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Please try installing that version and see if it helps.
Was this the document you followed for uninstalling?
http://helpx.adobe.com/lightroom/kb/manually-remove-lightroom.html
This document probably needs to be updated to say that there is actually an uninstaller when Lightroom is installed through AAM for Creative Cloud customers. The uninstaller should be located at
Mac HD > Applications > Utilities > Adobe Installers
Could you test running the uninstaller (if you see one) and then installing again through AAM?
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Adobe Application Manager's repetitive failures

As a subscriber I'm getting pretty sick and tired of Adobe Application Manager telling me there are updates then wasting my time downloading stuff that fails. Current failure is error U43M1D207 which means nothing to me. I expect an application manager to do what it is supposed to do (with all the authority etc). HELP!

Found a similar forum post, try the suggestions mentioned and check if they help.
http://forums.adobe.com/message/5000113

Problems with TCS3, Adobe Application Manager, and Acrobat X

I have to deploy Technical Communications Suite 3 to a group of 20 people with a volume license key. In order to avoid giving 20 people in the company a volume key, I'm using the Adobe Application Manager to build a distributable silent installer for this delivery. The problem is that when you use the Adobe Application Manager to create the build, Adobe Acrobat Professional X (which is part of the package) is not an installable option, nor is it actually installed as seen in the attached screenshot
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Finally, if I drill into the installation media folder, "...\Adobe Technical Communication Suite 3\payloads\AcrobatProfessional10.0-EFG" there is a .msi which is for Acrobat X, but when launched, the product key I was provided for Technical Communications Suite 3 does not work. The key works just fine to install the entire suite, but not Acrobat X by itself.
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Just for the record, I have found this exact same behavior with all the Adobe Suites which are supposed to get Acrobat.

This is true that Adobe Application Manager Enterprise Edition currently does not support silently deploying Acrobat alongwith TCS3. However, you do not need a separate license key for Acrobat.
Pls follow the below mentioned steps to silently install TCS 3 with Acrobat:
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msiexec.exe /i AcroPro.msi EULA_ACCEPT=NO REGISTRATION_SUPPRESS=YES SUITEMODE=1 TRANSFORMS=en_US.mst INSTALLLEVEL=101 AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 /qn
5) Install Acrobat silently using this command
6) Launch any product installed through TCS ( FrameMaker or RoboHelp) and verify that its activated (Help->Deactivate menu should be enabled)
7) Now launch Acrobat. You will see that Acrobat automatically picks up TCS 3 license present in the machine and gets serialized. You do not need any other serial number.
Hope that helps,
Anchal
FrameMaker Engineering Team

Photoshop and Illustrator updates fail using Adobe Application Manager, why and what can I do?

In the Adobe Application Manager, it says there are updates for both Photoshop and Illustrator. When I click to update, they both downloaded and attempted to install and in the middle of this process, Application Manager shows that the updates fail. After this, upon restart of my Mac–running Lion–Illustrator shows that it's up to date in the Application Manager and Photoshop shows an update is available. Upon trying to re-update Photoshop again, the update fails again and again.
I have updated before a few days ago with no problem, so I don't understand why the updates are failing and why after doing so, now Illustrator shows that it is up to date and Photoshop does not.
Has anyone else had this problem and if so, does anyone know why and what I can do about it?
Thank you.

Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
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When i download an application, the adobe application manager is quitting why?

When i need to download an application from this site as a trial version, the application manager is quitting! Can somobody resolve my problem?

Thanks for the reply! Romit i upgraded my system into Maverick 10.9. Before i was using Lion 10.8.4. Hope you could help me regarding this matter.
regards,Frenz
Date: Wed, 11 Dec 2013 05:42:19 -0800
From: [email protected]
To: [email protected]
Subject: When i download an application, the adobe application manager is quitting why?
    Re: When i download an application, the adobe application manager is quitting why?
    created by Romsinha in Adobe Creative Cloud - View the full discussion
Hi frenzeus,
Please specify the OS you are using?
Regards,
Romit Sinha
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I can not login to Adobe Application Manager without admin privilage. WHY?

I can not login to Adobe Application Manager without admin privilege. WHY? I must run app as administrator, only this way i can login using Adobe ID.

if you are receiving an error that you do not have sufficient permissions to install the software then please try installing under a newly created local Administrator account.
A normal administrator account should not run into these difficulties so it would appear the file permissions under your current account have been damaged.
Alternately you can review your installation logs to more accurately identify where the file permission errors are occurring. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 -http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret your installation log files.
Hope this helps you.
Regards
Rajshree
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I am renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can acti

I renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can activate my subscription on a second computer?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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Why is my Adobe Application Manager telling me it is not a genuine copy.

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