Why is my backlight display lit for only 5 seconds while making a call (Brightside phone)

When I go to settings, I see that it is set for 2 minutes and indeed it does stay lit for that amount of time if I am not making a call, but as soon as I dial a phone number and especially when I get into an automated menu system where I need to press 1 to get to a different menu and then other numbers to finally get to talk to someone, the display goes black. I have tried swiping the screen which does not help. The only thing that I can do is press the curly arrow that points to the left to have the display light come back on for another 4 seconds, then press the button called keypad and hurry and press a number to continue with the menu system.
I talked with Verizon and was told can do a complete reset, but I don't want to lose my contacts. I went to backup assistant online but keep getting the arrows that go around and around forever and won't let me see if they are backed up. I want to view my contacts online and I want to print them. What's wrong with that site?
I will say this. Do not buy the Brightside phone. It is not a smart phone. It's a touch phone and when you touch anything, things come on like the camera or makes calls to my favorite contacts. sheesh! I can't wait until our contract with Verizon is over with.

I just bought the phone yesterday and have noticed the same issue. The verizon guy i just spoke to said that needed to be fixed, so he transferred me to Samsung tech support. I'm waiting for them to pick up . . .
Okay, spoke to a very nice person who concluded that this was not an option that could be adjusted. The light apparently stays on for about 6 secs.
I was hoping it could be changed, so that's disappointing, but the reason it goes dark makes a lot of sense: it keeps you from hitting buttons accidentally while you're on the phone, so you can hold the phone in your hand, to your ear, etc. without worrying about activating something unintentionally. Also saves battery.
Hope this was helpful.

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I just bought the phone yesterday and have noticed the same issue. The verizon guy i just spoke to said that needed to be fixed, so he transferred me to Samsung tech support. I'm waiting for them to pick up . . .
Okay, spoke to a very nice person who concluded that this was not an option that could be adjusted. The light apparently stays on for about 6 secs.
I was hoping it could be changed, so that's disappointing, but the reason it goes dark makes a lot of sense: it keeps you from hitting buttons accidentally while you're on the phone, so you can hold the phone in your hand, to your ear, etc. without worrying about activating something unintentionally. Also saves battery.
Hope this was helpful.

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Hello SamSax
Check out the assist page below for troubleshooting call connectivity.
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http://www.apple.com/support/iphone/assistant/calls/
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Why is my backlight display lit for only 5 seconds while making a call (Brightside phone)

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