Why is my battery not staying charged while staying plugged in?

Hello,
I  have a HP 2000-0369WM  laptop purchased a year ago (refurbished). For the most part, I always stay plugged in while I use it. For some reason the battery is showing as only 46% charged. I went to Microsoft Community and went through a lot of diagnostic testing and was told to come here to see what I should do. I have a Battery Bar installed and it shows me at 46%. What to do?
Anne

Take it in for service.

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