Why is my bill so confusing!? Can't it be simpler?

Question

On October 23rd I purchased an iPhone 5S from Verizon Wireless, and started a Unlimited Talk & Text (2GB) plan with Wireless Phone Protection from Asurion. The monthly charges are $88.73. The total amount paid to activated the account, pay the first monthly charge, and purchase the iPhone 5S was $136.55 which was paid in full. After my phone arrived I changed my phone number from a temporary number that a Verizon customer service agent had set me up with, and then ported in my regular number - closing the other line. At this point the Oct-Nov bill was paid in full at $136.55.
After a week or two of enjoying my new Verizon Wireless service I decided to check my next bill in advance. Due in Nov-Dec was $119.44. This is a lot different than the monthly charge of $88.73 I was expecting to pay. I began scanning through my statement trying to figure out what the $30 difference was for. I discovered that I had a 1GB overage on my data plan, and the fee was $15. Okay, that explains half of it. What about the other $15? I called Verizon Wireless support, and spoke to someone who explained to me that because I had changed plans in the middle of the month that overage was charged on both plans. Baffled, and confused I tried to explain that I had made no changes to my account other than changing from a temp number back in October. Apparently not listening to what I had just said, she then stated that she was sorry I wasn't aware that changing plans in the middle of the month can cause fees to carry over onto a new plan. She added a credit of $30 to my account that would show up on the Dec-Jan bill. Well that doesn't help me much, or explain anything! She still didn't understand that I had not changed plans!
Knowing my balance of $119.44 is still due in just a few days I decided to be very conservative getting a few groceries for the week this morning. Upon checking out at the register my debit card was declined. I paid with credit instead, and decided to check on my Wells Fargo account using the iPhone app. There was a $89 charge from Verizon Wireless that had nearly emptied my checking account. Confused yet again I go home to see if there was a change in my $119.44 balance, and there was not. Lo-and-behold the $119.44 is still due by this weekend.
So as you might imagine I'm extremely confused at this point. I have paid plenty of bills online with many different services. I don't understand why my Verizon bill is so confusing.

Answer 1

eschmidt, we always want you to understand where each charge is coming from. I understand being a consumer myself how concerning it is when an unexpected charge shows up. Here is a link that will help better understand your paper bill http://www.verizonwireless.com/support/understanding-paper-bill-video/ .
JorgeO_VZW
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