Why is my billing information not accepted even for free apps??
I have an iPhone 4S, and today I tried to update some of my free apps, but was asked to re-enter my billing information. I did, with the correct information, and know that I have money in that account, but the information was rejected and I am being asked to enter different billing information.
Sadly, I am only 17, and only have one debit card to use, so do not have the option of using a different card. I am stuck for what to do, as I'm certain I only have one Apple ID, and have never purchased any apps or downloaded any using anything but my phone and the account synced to that. The only thing that I've ever purchased is a few songs, which I put a little of my paycheque aside to do, so I know I have the money.
I would very much like this resolved, as I wanted to download done free organisation apps to help with my A Level studies.
*some
Similar Messages
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Please help I would love to start using my Ipad because Im stranded at the moment due to the billing information part
Debit cards are no longer accepted in the iTunes Store, it seems. The current valid payment methods are listed here:
http://support.apple.com/kb/HT5552
You can try contacting the iTunes Store and asking if there is any way to use your card, but they probably will tell you that it's not possible.
http://www.apple.com/emea/support/itunes/contact.html
Regards. -
why is my billing information not being review correctly...like it sayes my apple id has not yet been used in the itune store and it tells me to review my account info but for some reason it doesnt work
Hi there ethangabe,
You may find the information in the article below helpful.
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/ht2589
-Griff W. -
hey! i have a serious problem coming up which is that i am asked to enter my billing info even for free apps. why should i pay for apps which are free? please help me with this problem! and in the billing info there is pop-up box saying i have accessed my account from didfferent computer but no i have been doing it from the same pc. please help me out.
Tap Settings > General > International. Make sure the Region Format is correct.
As for your Apple ID. Tap Settings > Store > Apple ID > iForgot
Resetting your Apple ID may help.
Congrats on your new iPad !!! -
HT2534 this "none" payment button does not exist even for free software.
this "none" payment button does not exist even for free software.
Did you follow the instructions on that page exactly when creating the account ? They worked ok for me when I tried them yesterday in response to another thread.
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When I try and download an app, I get a message "MZCommerce.CreditBalanceMismatch.Mobile_message". This is even for free apps, and I do have plenty of credit. Can anyone help please?
With a standard account you need a valid payment method even for free apps.
From the message it sound like there is something wrong with your account or some of the information you entered in the account is not correct.. Verify that the information is correct and then if still problem contact iTunes.
Contact iTunes -
How to remove billing information so I can download free apps
How to remove billing information so I can download free apps
are you asking how to download appl without putting in your card details easy just select a free app click download then will ask you for your details without asking you for your card details thats the i set up my and my friends phones for them
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Why will my billing information not work?
So whenever I try to update or install a new app (paid and free), it asks me to sign in, as usual, then i do, and it asks me to sign in AGAIN, then asks for my billing information. I had already put in my debit card number, and even my security number, but it tells me that I have to re-add my security number, and when I do, it just does not work. Does anyone know what is going on?
Today my friend did me a "favour" and removed the 'Applicaton' icon (much to my surprise) from that part of the toolbar next to my Trash basket.
Open the hard drive and drag the Applications folder to the Dock (to the right of the dividing line). -
Hi
Last night i downloaded some apps, that i had to pay for using my Visa Credit Card. I have had this set as my payment method for ages. Anyway, it all worked and i got the apps, but today i tried to download another app, which was free and i had to sign in to my Apple ID or whatever the prompt is, so that i could download the free app.
I signed in and recieved another popup asking me to sign in and review billing information. I pressed OK and signed in again and was taken to the billing information and payment information page. On this page it says that there was an error with a previous purchase from the App Store and that i must check all my payment information is correct. All the information that i had entered there when first adding my payment method was still there. Except for the security code.
I re-entered the security code and pressed done, and the page said that the payment information was not valid, or not allowed and asks me to change my payment information and / or method. So i re-enter all my information for my payment method and it still doesn' t work. It still says that there is an error with a previous purchase and that i must recheck or change my payment and billing information. The error cannot be right though, as all the apps that i have either downloaded or bought have downloaded fine.
Sometimes the error message changes to saying my payment information has been rejected, which cannot be right either, as i was using the payment method yesterday. I know i don't have any funds in my account at the moment, but that should not be relevant as i am trying to download a free app.
I tried downloading different free apps, but was unsuccessful.
Because I spent around an hour or so trying to download the app, i then downloaded the lastest software update, which was 6.0.1 or something. I updated from the 5.something software.
I was still unable to download anything from the app store.
I have tried to edit the billing and payment information from the App Store, Safari on the Iphone and from Google Chrome on my computer, none of these have helped.
If someone has a soloution or if Apple can sort my account out, i will be so grateful.
I use an Iphone 3gs and updated the software on it after my payment information wasn't working for about an hour.
A slightly-annoyed person.
Message was edited by: EntropicafulThis happened to me about a year ago, call Apple customer service and they should be able to help. It had something to do with Apple's system not reading the credit card info correctly even if it had been stored and worked fine before. They fixed my problem instantly after I wasted alot of time trying to get things to work.
Hope this helps. -
HT2534 why do i need to enter credit card for free app purchases when i already set up itunes id
please HELP me .I want to install the free apps on my ipod touch but after i enter my id login to apple,it wants to ask for credit card .I never had this problem before with my other ipod touch to install apps that r free.Thanx
If you've never used this device with your account, it is most likely a security procedure to verify that it is you using the account on a new device and not someone else hacking your account.
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TS1702 why do i have to put in password for free apps
why do i have to put a password in for free apps
That's how it is. But really, do you want anyone who happens to get his hands on your iPad to download whatever? It's your account, and entering a password insures you are in control.
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Why is the verification of my appleid necessary for free apps
I do have to verify my applid account for the download of free apps . Is that really necessary?
Thanks, MelPaid, free, the system is set up to verify that the owner is the one using the account. Your Apple ID is encoded in every licensed copy downloaded with your account. It is part of the anti-piracy scheme.
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How do I remove all billing details? I cannot download free apps without being taken to billing info, then it says its declined! I'm sooooo annoyed been trying for hours..
For an account setup with a credit card, you need a valid payment method even for free apps.
Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
However, you will still have to use the original account to update apps purchased with the original account. -
i am not able to download free apps. A message comes up telling me that I havent purchased anything from the app store. What do I do?
When you set up your Apple ID, did you enter a credit card? That's usually all you need to do. Even for free apps. Also, the credit card need to be issued in the country of the App Store you use. Now, there is a way to set up an Apple ID without a credit card, but it's (IMHO) a good idea to have one on the account incase you ever do want to purchase a paid for app, or want to make an in-app purchase. I've had a CC tied to my Apple ID for several years now. Not once have I had a charge that wasn't mine or any billing issues whatsoever.
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When I try to download a app even for free it says my security code is wrong on my credit card but it is not wrong why is it doing that?
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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