Why is my com port missing from my list of VISA devices

Hello all,
I have an Agilent E5810 ethernet to GPIB gateway. I installed Agilent IO library and chose to make Agilent my primary VISA because otherwise the devices on the gateway didn't show up in my VISA device list. Now all of my GPIB devices show up (local and via gateway) but my com port is missing. The com port is actually a USB to serial adapter. It shows up in device manager as CP2101 uart interface COM6. I reloaded NI-VISA but COM6 still oesn't show up. I reloaded Agilent IO and unchecked "make Agelent primary VISA" but that didn't fix it. It is also missing from MAX. I added COM6 ASRL6 but VISA doesn't see it
I think the root of my problem is getting Agilent VISA and NI VISA to work together but why won't my com port show up?
Thanks alot

Hello,
Can you please follow the steps outlined in the following forum post and reinstall NI-VISA and Agilent VISA?
Problem with NI VISA and Agilent VISA
If the problem still exists, please call 1-866-275-6964 and reference your call to your service request number (1194753).
Thank you,
Simran K
National Instruments
Applications Engineer

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