Why is my computer not recognizing my apple id?

My husband purchased a MacBook Pro last week.  We did the setup at the Apple Store and ever since have had continual problems with the computer recognizing, or in this case NOT recognizing, his Apple ID.  The ID and password have been changed 3 times now.  Is this a computer problem, an iCloud problem, or what?  To be honest, I'm pretty frustrated right now and ready to pitch the whole thing out the window.
Debby J

Sometimes, your Apple ID is actually "username" instead of "[email protected]" Try putting the username of your email instead of the actual address, and see if that works?

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