Why is my computer telling me the Creative Cloud installer is not responding?

I've tried re-downloading it several times now and the same thing happens each time. Please help, my laptop crashed and I'm trying to get creative cloud back on my computer so that I can work.

Nobody can tell you anything without proper system info or other technical details.
Mylenium

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I'm running OS X Yosemite 10.10.2 - when I run the creative cloud installer does not work

I can download and run the installer, but it gets to the end and then just closes and nothing happens.
Is there a way to fix this so that I can install & run CC on my computer?

Gemmas79157085 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath.

Adobe Creative Cloud app, Mac OSX, "The Creative Cloud installation is no longer functioning..."

OS: 10.9.4
For about 2+ weeks I've been getting the following message in the Creative Cloud App:
Download Error
The Creative Cloud installation is no longer working
uninstall and download again from http...
I've searched through various discussions and followed every suggestion I had come across, including:
Uninstalled/reinstalled Creative Cloud
Renamed files in the following directories:
~/Library/Applications support/Adobe/OOBE
/Library/Applications support/Adobe/OOBE
~/Library/Applications support/Adobe/AAMUpdater
/Library/Applications support/Adobe/AAMUpdater
Deleted files in above-listed directories.
Checked all network settings including proxy, DNS, etc.
Logged in as myself, I launched Creative Cloud as root (sudo /path/to/app)
Between each step I uninstalled/reinstalled the Creative Cloud app. The logs (in ~/Library/Logs/) don't show any major issues, other than claiming that a preference file can't be read. I tried deleting all preferences related to ACC and the log continued to show the same message.
Any suggestions outside of the standard list of fixes would be most welcome, at this point I'm ready to cancel my CC subscription, I feel Adobe made a big mistake by changing to this format. When it works, it's great, but when it doesn't it causes loss of productivity and immense frustration.

Tried this with no success. Although, your mention of permissions led me to launching Disk Utility and repairing permissions. I then noticed my hard drive had a failing S.M.A.R.T. status. I swapped out the hard drive and restored from Time Machine backup, repaired permissions, uninstalled Creative Cloud, repaired permissions again and removed all files mentioned in my original post. I then reinstalled and: still get the same dang error! This is ridiculously frustrating.

I cant finalize the Creative Cloud Installer on my new iMac 27 iCore i7 RETINA with YOSEMITE Os X :(

I just adquired a license to use Photoshop & Lightroom CC.
Unfortunatley, when I start the CREATIVE CLOUD INSTALLER, the installation bar reach maybe 70% and then everything desappear and nothing results installed on my iMac
I checked DESKTOP and APPLICATIONS directory... but, no Adobe CC there:(
How can i fix this problem?
Somebody have the some problem!?

Yes, as Shootistbond007 said, this is a user's forum. Adobe staff does come on here to help out once in a while, but for the most part it's just us users.
Where is says "member" on my icon it will have an orange box that says "staff." There is also the MVP badge for "Most Valuable Participants" which is orange too.
Here are a few links that might be useful to you: Error "Failed to Install" Creative Cloud Desktop application
creative cloud desktop failed to install
My creative cloud app wont install
If those aren't of any help to you, try contacting Adobe directly: 1 (800) 833-6687
Contact Customer Care
Benjamin

I get an error when trying to download the creative cloud installer. The message says to contact customer support.

Any advice for not being able to download the creative cloud installer?

Lisalynn33 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

Hi, I downloaded the Creative Cloud Installer, the installer initializes but that's it. It doesn't install. There a reason I miss? (OS X 10.9.5)

Hi,
I downloaded the Creative Cloud Installer, the installer initializes but that's it. It doesn't install. There a reason I miss? (OS X 10.9.5)
I made an abo for the CC, Student version, downloaded the CC Installer, but every time I double click it to install, ist just initializes, and as the bar is HALF full, the window disappears and nothing. It doesn't install or anything.
I tried re download, re tried to install, I tried a re start. No luck.
So what am I missing?
I can't install any desktop application without the creative cloud?
Thanks for any help!

Never mind.
Found a way by trashing AAM Updater, the OOBE, AAM an ACC itself and so on, and cleaned it all with CC cleaner.
But this was a very complicated way for a non-IT person to do, especially when everywhere you can read "Just Download, Install an go!"
No plus points.
Regards.

I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window? I'm trying to get a trial version of CS5.

You do not need to involve Creative Cloud to install/try the trial version of CS5...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

When I downloaded Photoshop from the Creative Cloud, it did not include Adobe Bridge?

When I downloaded Photoshop CS6 from the Creative Cloud, it did not include a copy of Adobe Bridge. Adobe Bridge does not appear in the selections in my Adobe File Manager to download from the Cloud. How do I obtain a copy of Adobe Bridge?

Bridge is automatically installed with Photoshop, After Effects, InDesign, Illustrator etc. There is no specific option to install it.
Mylenium

Lightroom 5 stopped working. Told to remove the program and re-installed. Creative cloud installation does not proceed to 0%. What is wrong? Using a PC.

Lightroom 5 stopped working. Told to remove the program and re-installed. Creative cloud installation does not proceed to 0%. What is wrong? Using a PC.

I installed the Creative Cloud again. Now it works.

The creative cloud installs but i do not see any apps to install

the creative cloud installs but i do not see any apps to install

Without knowing anything about your system and other details we can't tell you much.
Mylenium

Wow, why does Creative Cloud suck so bad?   Why are there no FAQs in the Creative Cloud FAQ?

I am new to Creative Cloud.   I found some PSD event poster templates on line and I would like to be able to download some of these templates to create event posters.   I have modest goals.
1) I found a link on the Adobe site for $9.99 monthly fee for photoshop + lightroom.   ok, seems reasonable to spend $10 for a month to see how it goes, I think
2) Once I get my CC account set up, there is no upgrade option or the $10 / month deal... only options are more expensive than $10 / month... but I can try it free for some time... ok I'll do that. Hopefully, I will be able to do what I want to do with the free services?
3) Install create cloud app on my computer
4) click on install photoshop...   after 20 minutes only 3% downloaded.   darn!   Looks like I am not going to be creating any flyers tonight!
5)   Is there something wrong?   Maybe I have done something stupid (I mean besides signing up for CC)... lemme check the Creative Cloud FAQ.   Oh!   There are no questions in the Creative Cloud FAQ.   Excellent...
It takes a special kind of talent to transform a potential customer who knows nothing about a product and turn that customer into a hater in one evening.
I just want to say congrats!

That's the page from which I started this troubled journey. I clicked on "purchase" and since I didn't have an account yet, it took me off to some other page to create an account, verify my email and all of that and then finally to a blank page... seemed like there was some delay from the time I created the account until the account became useable.   In the meantime I was continuously directed to a blank page every time I tried to log in.   After some time I was able to look at upgrade options, but the $10 offer was not one of my options.   Now, if I go back to the original page which had the $10 option and click on purchase, it seems like it is giving me the option to purchase.   The whole process seems very poorly designed and poorly executed.   Does the software work any better?
In any case, what I am looking to do is download some of the cheap or low cost event poster templates on the internet and edit them to create my own event posters.    I am not sure which Adobe application I need to do this.
Here is an example of the template
thanks,
David

WHY AM I HAVING TROUBLE DOWNLOADING THE CREATIVE CLOUD APP?

Hi folks,
I purchased the creative cloud desktop app through a university web site. The app is on my desktop but when I try to download it, it freezes about 1/16th of the way through. I've restarted my computer and tried it multiple times. No error message---it just freezes.
I have a 40year old Macbook Pro, 4 GB memory and 2.4 GHz processor. I MAY be close to my storage limit but have received no messages to that effect.
Any advice?
Many thanks,
NG

NG please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

Why give me this message during the Creative Cloud upgrade

I'm a user of CS5.5 and registered it in my products.
why doesn't allow me to upgrade to Creative Cloud with this message
You don't qualify for this promotional offer. Please visit our plans page to browse our list of other offerings."
Thanks.

Hi seohila,
Volume license customers are eligible to take advantage of promotional offer for Creative cloud for teams and retail customers are eligible for the discounted price of Creative cloud for individuals.
Now if you have volume license and you are trying to buy Creative cloud for individual then you might get the above error message or
If you have a retail license and you are trying to purchase the Creative cloud team.
You can please check the kind of license you have and then accordingly you can purchase the subscription.
Thanks
Kapil Rupani

Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system. No operating problems with Photoshop CC at all. But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC. No problems with this. But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install". It is already installed.
Grateful for any explanation. I'm not losing sleep over it, just curious. Thanks.

Make sure that your Language settings are the same between the apps and the Application Manager. i.e. Both English North American or English International. (I had the same problem, and that fixed it.)

Why is my computer telling me the Creative Cloud installer is not responding?

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