Why is my Elements serial number rejected?

I have owned my Elements 7 for years, but now it is demanding a serial number for me to sign in. I got the serial number from my Adobe account and entered in the spaces provided, but it was rejected.
Why?

http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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First be sure it is a serial number and not a redemption code. The serial number will have 24 digits (no letters) beginning with 1057. If that's not what you have, here's how to use a redemption code to obtain a serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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This is a question for the Photoshop Elements forum: Photoshop Elements. A moderator may find and move this to the correct forum for you.
Benjamin

Why doesn't my serial number work?

I have Photoshop Elements 7. My old computer died and my new computer doesn't have a CD drive, so I transferred and installed Photoshop Elements 7 from a flash. It let me use the program (perfectly) on a trial basis for 30 days since I couldn't find the serial number. I found my serial number, plugged it in and it was rejected (serially rejected, actually). So I logged into my adobe account, downloaded Photoshop Elements 7 again in hopes that it would magically recognise the serial number, figuring that somehow my original install had been corrupted somehow. Serial number was rejected again. Any (serious) ideas?

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Elements Serial Number

I apologise. Looking back at my comments, you're right. Here is my situation. I have a three computer situation and process hundreds of photos a week. I have used Elements back to No. 6, as I recall.
When Elements 12 came out, I purchased it for two machines . I knew that was the limit.
Yet, i also needed the probram on my PC upstairs near my printer.
So, I downloaded the probram from the internet onto that machine. It cost $59, as I recall. But that may not be totally accurarte.
The problem. as state earlier, was that everytime I opened an image in Elements 12 upstair, it asked for an accurate serial number. I eventually located what I assumed was my serial number at my Adobe account. But it doesn't work.
Maybe this will clarify my question?
Again, I'm sorry. I think I reacted to you're assuming I didn't need so many copies of the program.

Jan 11, 2014 7:06 PM
Tags (edit): none (add)
I apologise. Looking back at my comments, you're right. Here is my situation. I have a three computer situation and process hundreds of photos a week. I have used Elements back to No. 6, as I recall.
When Elements 12 came out, I purchased it for two machines . I knew that was the limit.
Yet, i also needed the probram on my PC upstairs near my printer.
So, I downloaded the program from the internet onto that machine. It cost $59, as I recall. But that may not be correct.
The problem, as stated earlier, was that everytime I opened an image in Elements 12 upstairs, it asked for an correct serial number. I eventually located what I assumed was my serial number at my Adobe account. But it doesn't work.
Maybe this will clarify my question?
Again, I'm sorry. I think I reacted to you're assuming I didn't need so many copies of the program.

Elements serial number invalid straight off the box...help?

I have a copy of photoshop elements 10 and when I install it it says the serial number is invalid... where to from here

Hi there
Please check this document: Invalid serial number error
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PICNetBC
This is not Adobe. Rather user to user. From your description of the issue, it would appear that Adobe is the only one who can resolve your issue.
Please confirm what version of Premiere Elements is involved and on what computer operating system is involved.
If you purchased Premiere Elements 13 from Adobe within 30 days of purchase, Adobe should be able to resolve this problem
a. Chat Orders - for return/refund
https://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invo ices-orders_stillNeedHelp
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Payments, Invoices, Orders
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If the above link does not hold its set, the you will need to navigate to the Chat Panel using the above titles as guides.
b. Chat - ID, Sign In, Account Help
Contact Customer Care
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Adobe ID, Signing In
Adobe ID, Sign In, Account Help
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If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Just so that I am better understanding your post in the Adobe Premiere Elements Forum today, how was your issue left with
the Adobe Chat people that you reached and spend so much time with on this matter?
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Photoshop elements serial number doesn't work

I just purchased photoshop elements 12 and when i entered the serial number, it said it's invalid.
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For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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I bought Photoshop Elements 8.0 a few years back and have been using it happily and successfully since. However, I have now run into a serial number activation problem that will not allow me to use the software. The error given is: "Our records indicate that this serial number has already been used to set up and activate Photoshop Elements 8.0 on two other machines, which is the maximum allowed."
Of course, it is simple enough to deactivate a computer if that computer is accessible, but therein lies the problem. One of the two machines that is taking up my activations is my old Macbook, which experienced a total motherboard failure in March 2-13. I restored onto my new Macbook from a Time Machine backup, but when I did so, PSE required me to re-enter my serial number. This was easy enough, but it considers this new Macbook to be a third activation and thus will not allow me to use the software. And, of course, given that my previous Macbook is dead and gone, I cannot access my old Macbook to deactivate the software there.
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Hi Nokareon,
Welcome to the Community!
Please contact our Adobe suport via either Chat or phone as they will help you with the activation. Check the options to contact here: http://www.adobe.com/support/download-install/supportinfo/
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Hi,
Please follow the instructions to get your serial number via this link Redemption Code Help
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PastelPainter

Which operating system are you using?
You entered a 24 digit serial number starting 1057-xxxx-xxxx-xxxx-xxxx-xxxx?
(all numbers, no letters)
Do not post your serial number
Look at your serial again and you might even use a magnifying glass just to verify
That's photoshop elements 2 you have?

Where Can I Find My Elements Serial Number?

It came on the box but I lost the box and never registered it and my computer needs it to let me into Elements.

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Why is my Elements serial number rejected?

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