Why is my File Information page blank in Photoshop Elements 13?

I am trying to bring up the File Information tab in PS Elements 13... it comes up absolutely blank with a border around the box showing only the photo number across the top.  HELP!!!!  I need this page desperately and cannot access it.!

Hi,
Have you tried downloading Photoshop Elements 13 from here?
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
There is only one file to download - which one depends on your system (32-bit or 64-bit).
These are the trial versions but will convert to the full version when you supply your serial number.
Brian

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