Why is my header/footer missing when I mail merge in Word 2013?

I have just converted from Word 2007 to 2013 and now I am having an issue with my mail merge document. My mail merge document has our company letterhead set up in the header/footer. When I finish the mail merge by selecting 'Edit Individual Documents' using
an Outlook contacts list - the first page is missing the header/footer but all the others are correct.
I use this document and mail merge every few days so this is going to cause me much grief if it can not be resolved.
I have never experienced this issue before and I consider myself an advanced Word user.
Has anyone else had this issue and knows how to fix it?

Hi,
According to your description, my understanding is that the first page of the Word document lost
the header/footer, but the other page display well.
If it is, please try the methods and check if it is helpful:
Click on File>Options>Display and make sure that there is a tick mark in the box for "Show white space between pages in Print Layout view."
Then, do you use DOC file (Create in Word 2007) or DOCX file?If
you use Doc file, I recommend you convert it to DOCX file to test.
If I misunderstand something, please let me know.
Regards,
George Zhao
TechNet Community Support

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