Why is my iPhone 5's iMessage not working in wifi connection consistently? (wifi works with apps/web no issues)
My iPhone 5 (newly updated to 6.0.2) will not send messages in iMessage all the time-very inconsistent. The wifi works with my phone when I use apps/search the web with no issues all of the time. For an unspecified time span, iMessage will sometimes send and receive messages, but for the most part will give me the error message: Message Send Failure. My iMessage & facetime is activated on my device for my phone and email addresses. I am in another country currently and solely rely on wifi for my connection and have turned off my data. I have toggled my wifi, turned off my phone, and reset my phone and still haven't had any luck. Any help is greatly appreciated as to why my phone is having these issues in a perfectly fine working wifi connection. (another iPhone 5 user has no issues in the wifi)
Have you tried a complete reset/restore iOS 7?
Back up your iPhone to iCloud and/or iTunes.
Open iTunes and make sure you have the latest version (11.1).
Plug your iPhone into your computer.
On the Summary screen, click Restore next to (Check for Updates). This will reset your phone to factory settings and reinstall iOS 7.
After iOS 7 has been reinstalled, you can restore your back up from iCloud or iTunes.
Similar Messages
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Why does my iPhone no longer give me the option to connect to my tv via Apple TV when on Safari as it previously did following my latest software upgrade?
Thanks for your help, much appreciated.
Same phone, same tv, same broadband network so everything the same so I assumed that it would.....just work!!! :-)
I'm away this weekend but I'm going to turn off and reload the Apple TV to see if that might work.
If not I may be begging your assistance again next week!!!
Have a great weekend. -
I have a 2 yr old Iphone 4 and have not backed up or connected to Itunes up for 1 yr. I have new Windows 7 computer and want to connect and copy Itunes backed up folder from external HD (a year ago) to new computer and install new Itunes and new IOS. What steps should I take and what precautions? I don't want to lose any data on my phone such as music, photos, contacts, notes, texts etc, nor lose music from prior backed up Itune folder. Apps should be OK from app store? Thanks for any help.
Hello CosK,
The following guide can step you through the process of using a backup of your iPhone 5 to transfer your content to your iPhone 5s.
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Should one or both of your phones fail to appear in iTunes, the following article provides troublesooting steps that can assist.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen -
I recently downloaded iMovie on my iPhone 5 and it is telling me to connect to wifi or use itunes to download iMovie well I have done both and it is still not working can someone please help me?
Hi troy157,
I'm sorry you are having issues with the iMovie app you purchased for your iPhone5.
The first thing I would suggest is to log out of your iTunes Account on your iPhone, turn the iPhone off and then on again, and see if app finishes downloading/updating.
Settings > iTunes & App Stores > Tap on your Apple ID account > Tap Sign Out
If the issues persists, the article below will give you a few more troubleshooting steps:
iOS: Troubleshooting applications purchased from the App Store
Try the following steps to resolve your issue, testing the app after each step.
1. Update your device software
Update your device to the latest version of iOS.
2. Check for app updates
Ensure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
Note: Some applications may require a Wi-Fi connection to update.3. Install another app from the App Store
4. Restart the application
If the issue affects only a single app, try closing just that app:
Press the Home button to return to the Home screen.
Double-tap the Home button to display recent apps.
Tap and hold the affected app until the red minus appears.
Tap the red minus to quit the app.
Press the Home button, then restart the app.
5. Restart your device
Hold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.6. Reinstall the affected application
Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the "x" in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
I hope this information helps ....
Have a great day!
- Judy -
Why can I all of a sudden not purchase on Cand Crush and on Words With Friends?? The credit card company has NOT stopped anything. I have no problems with other iTunes purchases!
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
My Iphone 4 will not receive email when connected to wifi,works fine on 3G
My Iphone will not receive emails when connected to wifi,works perfect on 3G
Arrr I have this prob to and this has been driving me made i thought it was a network area have changed providers brought different sim cards to get new numbers deleted everything off my iphone to reset it and still no luck..
After reading your comment it has actually been since I have updated my phone.
I have to turn off my phone everyday as I fly and i need to recieve messages when my phone is turned on if this isnt resolved quickly I am going to have to switch from Apple but I dont want to...
Apple can you please advise if this is going to be sorted asap? Alot of people dont turn there phones off all of the time so wont notice however for those of us that do and have to this is a really HUGE ERROR that needs your QUICKEST ATTENTION !
Thanks ;-D -
My bluetooth just keeps searching on my new iPhone 5s and does not recognise my car bluetooth which was working perfectly with my 4s.
Maybe it's because of Mfi approving (https://developer.apple.com/programs/mfi/)
I have Sony bt GPS but can't use it with my wifi iPad because it's not approved. -
My cousin recently got an Ipad. Ever since then, when we text through our iphones, our thread is through imessage, and when I send her a text, it says delivered, but she isn't recieving them. She insists she has imessage turned off on both devices. She doesn't use imessage because she is never connected to wifi and doesn't want to use her data, so that is why we text through regular texting (green and white). I don't know if this has anything to do with her setting up her ipad, but my texts to her started sending through imessage only right after she set up the new device. My texts are being delivered somewhere because after I text her, it says "delivered" I can also recieve texts from her, she just can't see mine. Again, she said imessage is not activated on either of her devices, so I have no idea what the problem is. She is able to text other people with iphones just fine. We both have an iphone 5S, and she just got a used ipad mini. PLEASE HELP!!
It is no wonder she is not receiving your messages if she has iMessage turned off in her iPad.
For her to receive iMessages on the iPad, she needs to turn iMessage ON in her iPad and then she needs to be connected to the internet in order to receive them. This connection can go through WiFi or through cellular data if her iPad has this functionality, but those two requirements are a must.
1. iMessages ON
2. iPad connected to Wifi or cellular data. -
Wifi connection good - everything working. Can get through to my partner via facetime app on my phone but not Macbook Air?
Hi Sophie172,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Cheers,
- Judy -
Now that I moved my itunes to a new computer why will my iphone and ipod touch not sync?
I just switched my itunes to my new laptop from my desktop (which no longer works). Everything seemed to be ok after I updated to the newest version of itunes. Now I cannot get my iphone (3G) and my ipod touch to sync at all. In fact when I plugged in my ipod touch it erased everything I had on there. I know these are older devices but I had no problems with syncing previously so why now? Even the backups will not work.
You can only sync to one computer/iTunes library. If you switch iTunes will erase the iPod and replaces the media with what is in the iTunes library of the new computer.
You should have done this:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
You said "Even the backups will not work.". What happens when you try to restore from backup? -
Why does my iphone 4 ios 6 not connect to itunes store or allow Passbook to do the same?
why does my iphone 4 ios6 not connect to itunes store nor allow Passbook to do the same?
Same here........ I'm using my iPhone, iPad and MacBook pro and I "cannot connect to iTunes"............my Internet connection is great......... The apple store might be doing some update!
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since the 6. version update. of my Iphone 4s My wife was getting my text messages. I found the problem was caused by Imessage when connected to Wifi. I deactivated Imessage on both phones to solve the problem. I now have updated my Iphone to 6.1.1 and i dont get text messages anymore. I have Imessage deactivated on my phone but my wife is getting my text messages again. my wifes phone was not updated to 6.1.1 because the last update lost all her contacts from her phone and we had to but them back in one by one from the outlook list. Her contact are listed in outlook on a seperate list to mine but we can only get my contacts download to her phone. We use the same laptop to sysc phones.
My Iphone does not download photos to My Pictures anymore. I have to copy them across to a folder. I cant find where it backs them up to.
I have lost all confidence in Apple now as i was forced to update to 6.1.1 because of 3G reception issues and not reciving calls and now back to spending several hours trying to fix my phone to recieve a basic text message.Are you and your wife sharing apple id?
If you are that is the reason why she is seeing your imessage.
On both phone go to settings - message - send&receive - make sure the cell is the default.
You will have to uncheck or remove the apple id. -
HT4519 WHY DOSE MY IPHONE KEEP TELLING ME (CANNOT GET MAIL)THE CONNECTION TO THE SERVER FAILED
Why dose my iphone keep tellin me when i go check my mail that it cannot ge mail. The connection to the server failed?
Hi Oskeryogi,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link to see more details and screenshots.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Cheers,
- Judy -
Why can't i imessage, i'm in mexico connected to wifi
i'm in mexico i am trying to factime and imessage and cannot do them. I am connected to wifi, cellular data off.?????
Helpsinc eyou give us abasoutely no inforamation except that you have a problem it is impossibel to tell you
What version of iphoto do you have?The general answer to deleting photos in iphoto is to select a photo in an event, press teh delete key and empty the iPhoto trash and teh System trash
However deleting photo is probably not going to resolve a disk space issue - how much free disk space do you have? Ususlly deleting a few (or even a lot of) photos is not enough to help
you probablly need to get an externaldrive and move your photos and music to it
to move our photos
Moving the iPhoto library is safe and simple - quit iPhoto and drag the iPhoto library intact as a single entity to the external drive - depress the option key and launch iPhoto using the "select library" option to point to the new location on the external drive - fully test it and then trash the old library on the internal drive (test one more time prior to emptying the trash)
And be sure that the External drive is formatted Mac OS extended (journaled) (iPhoto does not work with drives with other formats) and that it is always available prior to launching iPhoto
And backup soon and often - having your iPhoto library on an external drive is not a backup and if you are using Time Machine you need to check and be sure that TM is backing up your external drive
LN -
I cant sign in to iMessages and FaceTime while I sign in to App Store and iCloud with the same ID without any problem! Do they have different ID and password? If not tell me please what to do
Thanks dear buddiesHi Friend,
First, Where are you located and what country did you buy your phone? Some countries have restricted facetime, ie middle east, UAE.
Check if you signed in Facetime with your Apple ID and password (Settings>>Facetime).
Check if you have signed iCloud in.
Check that FaceTime is not disabled in general/restrictions. If that isn't the problem try changing dns servers on your iPad.
Go to Contacts app and select the person you want call then tap Facetime.
Change your address for your currently location. If not works, change it for your native country.
If still not working, go to Settings -> General -> Date & Time -> Set Automatically: ON (Yes date time setting has been known to cause issue).
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
Hope it will be helpful
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