Why is my iPhone 5c touchscreen not responding?

My new phone's touchscreen has stopped responding other that a small line at the top and the bottom. Due to this I am unable to reset the phone or turn it off to try and resolve the issue. What's wrong and what do I need to do?

Hi there Bonnieelizabeth,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
-Griff W.

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