Why is my ipod nano 7 not recognised in windows 8.1?

My ipod nano isn't recognized in itumes since I upgraded tot windows 8.1.
Help!

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4. Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
7. Check for third-party software conflicts.

Similar Messages

Ipod nano not recognised in windows or itunes have done R&R twice

I have had ipods from the beginning of time. trying to sync brand new gen 6 nano without any success. My ipad works OK. can any one help?

A few things to try before doing a reinstall:
- Connect the iPod directly to your computer. Not through a hub. Also, if you are connecting to a USB port on the front of your computer, try one on the back.
- Disconnect all other USB devices except for your keyboard and mouse. There may be some other USB item conflicting with your iPod.
If neither of those helps, you should try doing a full reinstall. This means reinstalling all the Apple items (not just iTunes). Here is an article from Apple on how to do this.
http://support.apple.com/kb/ht1925
After you do the uninstall/reinstall, you should be good to go.
i

TS1369 why doesnt my 5th gen ipod nano not connect with windows 8?

why doesnt my 5th gen ipod nano not connect with windows 8?

Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

Ipod in not recognised by windows or itunes. PLEASE HELP!!!!!!!!!!

I have a 5th gen 30gb video ipod which was fine up until the start of january when i tried to connect my ipod to my laptop and it was not recognised by windows as a usb device, i'v been through the device manager and can not find it there. USB port are fine as other things connect, i've tried 3 different usb cables. I've run diagnostics and got the following
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1501
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2008-01-15 13:16:51.
Video Display Information:
ATI Radeon Xpress 1150
** iPod Connectivity Tests **
iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.2.3
Serial Number: 8M6398VKV9K
Can someone please please please help me, i've run the 5 r's, i've tried to put it in to disk mode etc etc and still it will not connect.
it looks like many people are having this problem with the same model.
You can e-mail me direct on [email protected] if easier.

Same as, although a new development on this last night, I borrowed a mates USB hub that has it's own mains power supply and for a short time my laptop recognised my IPOD, I obviously thought i had found the solutions as it started to sync at which point the smug smile left my face as i could smell burning plastic. Yep, the usb cable was melting in to the USB hub. so not only won't the sodding thing work properly it is a god **** fire hazard. Luckily our producst that cost hundreds of pounds are supported by friendly and helpful people at Apple!!!!!!!!!!!!
Oh and i downloaded itunes 7.6 last night and nothing.
PLEASE HELP!!!!!!!!!!!!

Ipod 5 not recognised by windows or Itunes, no drivers found in devmgmt.msc

Hello there.
My Ipod 5th Gen is having problems. When I try to connect it to my windows 8 laptop I get nothing. Not even an "unrecognised device" message. I am guessing there is no driver to process it, or something like that. All my other USB devices are working.
I have tried all the ideas listed on the support. when I take a screenshot and try to find it as a camera, nothing appears. There is no "portable devices" section, no "other devices" section. It is completely unresponsive.
I have no conflicting software, and everything has been reinstalled, including AMDS.
Here is a screenshot of my Devmgmt.msc:
thanks In advance.
Joseph

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates

6th generation ipod nano not shown in windows 8 or itunes

ipod nano briefly appears in windows then disappears and is not shown in itunes at all. I get error message saying "an ipod has been detected, but could not be identified properly" Have re-installed itunes, reset the ipod and restarted the laptop many times. Any advice please?

I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer. Then you install the latest version of iTunes (which will reinstall all those things you uninstalled). Then you restart your computer again.

6th generation Ipod nano not recognised in itunes

When I plug my ipod into my laptop, it is recognised in my computer but not in itunes or as a device when trying to safely remove it.
I tried plugging my 4th generation ipod nano into my laptop but again the same thing happens.
I tried plugging it into a different laptop and my 4th generation was recognised but my 6th wasn't. In another laptop, my 6th generation was recognised in itunes and worked fine.
I have tried resetting my ipod both ways, uninstalling itunes and reinstalling, using different USB ports and uninstalling everything apple related and reinstalling it but that hasn't solved the problem.
My laptop was sent away to have the hard drive replaced and this problem has happened since but that doesn't explain why it worked in another laptop but not in another one.
Can anyone suggest anything else I could do to try to make it work?
My laptop runs windows 7.
Thank you!

I've tried all of the USB 2.0 ports on my laptop and I have tried using a different cable.
I've tried resetting the ipod whilst connected to the laptop and still isn't recognised.
I am working through the iPod not recognised in 'My Computer' and in iTunes for Windows:
Step 1: didn't help
Step 2: didn't help
Step 3: didn't help
Step 4: Empty your Temp directory and restart - When I tried to delete the Temp folder, a message came up saying 'action can't be completed because the folder or file is open in another program' but I didn't have anything else open so I can't delete that folder.
Step 5: Verify that the Apple Mobile Device USB Driver is installed - when I opened the Device Manager window, it was empty, there was nothing, so I couldn't continue with that step.
Step 6: didn't help
Step 7: I've already tried to remove and reinstall iTunes and it hasn't helped
Step 8: Disable conflicting System Services and Startup Items - I did this and restarted my laptop then tried opening iTunes but it said Bonjour had been disabled so I enabled it but setting it to Automatic and then opened iTunes but the iPod still wasn't recognised.
Step 9: I turned off security and tried but he iPod still wasn't recognised
Step 10: doesn't apply to me as I'm using Windows 7
I've tried the steps in iPod troubleshooting assistant and they haven't helped.
I've put it into disk mode and its still not recognised.
My ipod isn't Macintosh-formatted.
My ipod doesn't sync via FireWire.
I have now worked through each and every single suggestion from Apple.
I have run a device connectivity test with the iPod attached and here are the results:
Support services: iPod support service is running (green)
                  iTunes Helper is not running (red)
                  Apple Mobile Device is not running (amber)
Ports: USB ports verified (green)
       No FireWire ports found (green)
       No iPod, iPhone or iPad found (red)
Device Sync Tests: No iPod, iPhone or iPad found (red)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
SAMSUNG ELECTRONICS CO., LTD. 300E4C/300E5C/300E7C
iTunes 10.7.0.21
QuickTime 7.7.3
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00D7AE1C033D0928
Current user is not an administrator.
The current local date and time is 2012-11-27 22:45:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 610M
NVIDIA, NVIDIA GeForce GT 620M
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {FD1953DA-7EE0-4CAC-B856-852249377319}
Description:            Atheros AR9485WB-EG Wireless Network Adapter
IP Address:             0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:      Yes
DHCP Server:
Lease Obtained:     Thu Jan 01 00:00:00 1970
Lease Expires:       Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:        {04AC2129-0CAE-458D-A5AD-DE6950E4C3DB}
Description:            Realtek PCIe GBE Family Controller
IP Address:             144.124.124.44
Subnet Mask:          255.255.248.0
Default Gateway:    144.124.127.254
DHCP Enabled:      Yes
DHCP Server:         144.124.127.254
Lease Obtained:     Tue Nov 27 22:06:16 2012
Lease Expires:       Thu Nov 29 22:06:16 2012
DNS Servers:         144.124.16.12
                                144.124.16.11
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-11-27 22:34:48.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently not running.
Universal Serial Bus Controllers:
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone or iPad found.

Ipod nano not recognised windows 8

I recently bought a new windows 8 computer in Australia and I have a ipod nano 6th generation and Ipad mini both from Australia.
At first Itunes would not open untill I ran it as an administrator, now it works but will not recognise any of my devices. I am currently living in Canada and I am unsure if when I have reinstalled itunes it has made the software uncompatible. I think this is highly unlikely but im starting to wonder if anything is possible.
Upon connecting my device it comes up in the devices and hardware tab as faulty I have removed and added it several times reinstalled and restarted. When I open it in Itunes it tells me that I should reinstall itunes because there is an ipod that can not be recognised. I have no idea what to do I've tried everything I can think of and Ive racked my brains.
Is there anyway I can get these apple products to work or are they now useless because I've updated my windows to windows 8.
HELP!

Hello there, xyrleex.
The following Knowledge Base article offers up some great, in-depth steps for troubleshooting the issue you're describing:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Ipod Nano not recognised as an iPod

Hi, I have a fourth generation iPod nano, which today just started not working correctly. When inserted into my Mac, it will be recognized as a removable drive (with the name "noname" on the desktop, and it is not recognized at all in iTunes. I have tried resetting the nano, but that doesn't help. I have also tried running in disk mode which also did nothing. When I double click on the Noname icon, it is completely empty. When I look at the iPod menus they are all there but there is no music. I tried to restore it, but since it will not appear as a device in iTunes, I can not do this...
Any help or advice would be greatly appreciated.

Hello Jasnz,
And welcome to Apple Discussions!
It sounds like you have already tried a coulple of these, but I would make sure you work through the rest of the these troubleshooting steps as necessary to try and resolve this issue.
http://support.apple.com/kb/TS1410
B-rock

Why is my iPod Nano not recognized in iTunes but charges?

I have a Mac Book Pro and an original iPod Nano. I have old music on my Nano that I want to put on my comp, I have a program for that. But the thing is that even though when I plug in my Nano, it lights up and charges but it isn't recognized in iTunes. How can I fix this? Oh and my screen is broken so I can't reset anything from my iPod itself without like step by step direction because the click sound still works and I guess I can figure out what to do if you say like one click down or 2 clicks down... THANKS!!

iPod not recognized in iTunes and Mac desktop
Otherwise, take the computer & iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.

Why is the ipod nano not recognized on my computer in order to sync songs from m music library?

I need help. I was able to put songs on the ipod nano from songs that i bought from itunes... but how can i put songs on the nano from my music library already on my computer. I have tried dragging the songs to the folder. I have tried copying songs to the itunes cloud but the nano does not show the songs. How do i put songs on the nano that are from my cds? When I try to sync the songs, the nano is not recognized.

When I try to sync the songs, the nano is not recognized.
Is it saying "An iPod has been detected but could not be identified properly"? Or is something a bit different going on?

IPod nano not charging on Windows XP

My iPod nano won't charge at all, and I have Windows XP. After I plug my nano into my computer via USB, a white screen comes up on the nano that shows a "dead" iPod and the address for the Apple support website. Then the screen goes to the depleted battery icon, with the lightning bolt at the far left side of the battery sign(which isn't blinking). I've had my iPod plugged into my computer for over 4 hours, and nothing seems to be happening. Once in a while, the white screen with the dead iPod comes back up, but the battery still won't charge. If anyone could help me with this, I'd appreciate it! Thanks very much.

Hi MsMayZ,
I don´t want to sound negative, but that seems like a typical Windows XP problem.
When I received my first Shuffle, it did not work on my XP machine, making me think that there´s a problem with the device. But then, I had the chance to setup a new PC from scratch (XP Pro, SP 2 etc.) and suddenly, the Shuffle worked like a charm. The same happened with my two Nanos.
Windows XP obviously has some serious issues with USB on some machines or under some circumstances which are unfortunately nearly impossible to detect. Let me add, that all of a sudden, an USB scanner refused to work on one XP machine after updating it. With all the help I could get (hotline, Google, manufacturer support), there was no chance getting it back to work - nobody seems to know why...
I know this sounds not very encouraging, but from my experience, if the Nano does not work, it´s most likely a scrambled XP installation
(I am about to remove all USB stuff from the device manager and let XP reinstall it - but I am not sure if this will work...)
kind regards
Tom

Ipod nano not recognized by Windows 7 USB

I am having trouble getting iTunes to recognize my ipod nano after installing 11.02.26. It seems I go through this after every update of itunes. I get the following message:
An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again.
If the problem persists, uninstall iTunes, then install Itunes again.
I have tried all of this to no avail.

Have a look at this document

Ipod nano not detected in windows XP but getting recharged thro USB

As i said, i have connected my ipod nano (4GB) to a usp port but its not getting detected either in windows explorer or itunes, nut strangely, its getting recharged.
I checked with different USB ports in same machine and in other machines, i tried diffrent USB cable, but no help
Please help

Do you have high speed USB ports? right click my computer>manage>device manager>plus sign on USB controllers...What your looking for os usb2.0 or enhanced host controller.

Ipod touch not recognised in windows or itnes since updating to itunes9

Hi all,
I upgraded to itunes9 and now my ipod touch (2nd gen 16gb) is not recognised in either windows or itunes.
The ipod still charges via the USB lead so presmably there is nothing wrong there
So far I have tried the following
Uninstalled all itunes, apple stuff, bonjour etc
reinstalled
still same issue.. stopped and restarted apple mobile.. repaired apple mobile.. etc etc
rebooted a zillion times and spent the last 36 hours tearing my hair out all to no avail, its still not recognised.
At one stage i had a "device found" message, swiftly followed by a "device has malfunctioned" error message and back to square one again.
It's my understandin that I can't ring apple (unless I pay) as I have had the ipod since Jan 2009 so if anyone here could help or has any suggestions I wold really appreciate it.
In the device manager there is nothing ipod related in the Universal Serial Bus section or anwhere else in there, have tried it in every USB port.. it charges from them all.. but nothing else. I'm so frustrated
Sue.

This is happening to me also. After installing Windows 7-64, the sync with my Ipod freezes after a couple of songs transfers. Tried everything imaginable: Itunes reinstall, execute with compability to VIsta, energy safe mode off to USB ports/hubs, cable change, restore Ipod. I have a Acer Aspire M3641, lastest ITunes version, latest software on Ipod. Please Microsoft, Apple, Intel, whoever, WAKE UP !!! Code 0xE8000065

Nano not recognised on windows or itunes and will not charge, help!!!!

i went to update my ipod the other day and it said that the ipod was corrupted, so i took it out and pluged it back in again and it worked fine. then i went to charge my ipod on the computer a couple of days later and its not regognised on windows or itunes and will not charge!
i have reset, restarted and updated etc and nothing has happened. i have read other thru peoples messeges who have simular problems and they say that reinstalling and reseting to factory conditions doesnt work.
can someone please help me or has any one had the same problem? thanks

can i put it into disk mode if the computer doesnt recognise it at all?
Yes, you can.
"Putting your iPod into disk mode" is simply a process that involves pressing a few buttons on your iPod, getting it into Disk Mode.
To put your iPod into Disk Mode, follow the steps in this article -> Putting your iPod into Disk Mode
As Bryan said, see if the iPod is recognized by your computer when it's in disk mode.
-Kylene
If any post helps or solves your problem, please click the "Solved" or "Helpful" buttons on top of that post. Thank you for helping the boards!

Why is my ipod nano 7 not recognised in windows 8.1?

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