Why is my iTunes store not working

my iTunes is not working?

I could also access the library but not the itunes store. itunes store was just a blank white screen. I could not check for updates either. I unsuccessfully tried many other suggested fixes, including proxy server, Norton settings and itunespref.xml file. The problem was linked to the parental controls for this user. If I turn off parental controls for that user through administrator, itunes store works perfectly. Unfortunate to have to turn the controls on/off/on/off, but at least we can update our devices and software when we need to.

Similar Messages

  • I can't entered in iTunes Store.not working and i dont know why

    I can't entered in iTunes Store.not working and i dont know why

    "Error 11222"
    Apple is investigating reports of this issue. Proxies, certificate issues, or your Internet service provider may be the cause of this issue.
    From:
    http://support.apple.com/kb/TS3297

  • I have done everything I can in all discussions. Itunes store not working.  I have Windows 7 , 64 bit.

    I have read all the replies to the "Itunes store not working".  I have done everything I can to use any of the solutions.  This is my 5th day.  I give up.  Need some help.  As I can see there seems to be a lot of those problems.

    I spent some time on the phone this morning with Apple. Here's a link they sent me: http://support.apple.com/kb/HT1923
    It's more than just uninstalling Itunes; there are 5 other apps that have to be uninstalled and in specific order. This particular Knowledge Base article applies to Windows Vista or Windows 7. For other Windows versions you'd have to look up the article for Windows XP.
    Hope this helps.

  • Why does listening to music samples in iTunes Store not work?

    When listening to music samples in iTunes Store does not work this may be caused by the security settings in your antivirus software.
    In my case, the GData Antivirus Kit supported the realtime check of HTTP content. Obviously this caused a timeout in iTunes and the sample didn't play. There was no error message in iTunes store, just silence!
    Deactivate the realtime antivirus check of HTTP content and everything works fine.

    Any similar difficulties in other Antivirus- / Internet Security packages?

  • Why does itunes store not work anymore properly on first generation ipad? could we not expect that apple keeps apps functional on older devices?

    seems apple wants to push us throwing away 3 year old devices or forgets that it needs to maintain apps for them while moving on to new generation definetely frustrating that the app crashes all the time- so no more films or music downloading. also a reset did not help. Frustrating experience

    The Terms and Conditions of the iTunes Store clearly state all sales are final. The person you spoke with may have been told a refund could not be given. They may have contacted the developer of the app who is claiming that the in-app purchase was delivered to you.
    You would have been far better off to have called Apple back rather than switching to Chat. Contact them again, by phone, and ask to speak to a senior advisor and if necessary ask for a supervisor. If you threaten them and say they are cheating you, etc. they will probably disconnect so keep that in mind. They are under no obligation whatsoever to provide you a refund.

  • Why Is iTunes store not working?

    When I try to connect to iTunes from my iPad it says " cannot connect to iTunes store"  just immediately i try to enter from iTunes store or from the video app when I go to store. It's really frustrating not being able to use iTunes, can any body help me?

    Tap Settings > General > Reset > Reset Network Settings then restart your iPad.
    Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
    Try connecting to the iTunes Store.

  • Why does itunes store not work with windows 8

    every time i try to sign into itunes store i get an error code or itunes shuts down

    Hello daparker942,
    We've an article that can help stabilize iTunes on your system.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

  • Why does the App Store not work in Genius with VoiceOver switched on

    After I downloaded IOS 6 to my iPhone 4 there were a lot of things not working properly, the main things that were a problem was the App Store, to move anything with VoiceOver switched on it was touch-and then tap twice also to move the thing on the page you use three fingers swipe up or down left or right to move it. We now find that to move something in Charts you only need one finger touchon the left to move it.If Some body can  come up with thee answer it is the People that work in the Accessability side of things at Apple. So if you know in Ireland why Apple cannot put in the info for Accessability for People who are Blind like me we cannot see what is going on we do not change anyof the settings...

    Thank you very much for the reply. That certainly makes sense, as I am sure it is all the Time Machine backups I have that are at the root of the problem. How can I update all those older version Apps deeply embedded within my TM backups, or is the solution to unmount my 2TB drive that I use for TM?
    I suppose if Apple could somehow direct the App Store to disregard all those other apps in TM, the problem would be resolved.
     Nick Andriash 
    17" MacBook Pro, 2.3GHz Intel Core  i7, Memory 16 GB, OS X 10.8
    AMD Radeon HD 6750M 1024 MB
    iPad2 WiFi & 3G, 64GB
    iPhone4S 32GB

  • HT1420 Hello, i am trying to authorize my p.c. and following steps on itunes store not working.  Can someone help?

       Hello, iam trying to authorize my pc so i can play previously purchased music as well as other things.  I have tried to follow the steps reccomended   
                  on itunes to no avail.  Is there an easier way   ty

    What do you mean it is "not working"?
    In what way?
    You opened itunes?  Click the word Store at the top of your computer screen?  Click Authorize?  What happened?

  • History in iTunes Store not working

    Everything seems to be working perfectly fine in my version of iTunes 11, the only thing that isn't is the history mode in the iTunes Store, i click on it and a empty black box appears... i've made sure i'd gone into apps/songs (also listened to a promo of the song but nothing..) any help?

    I tried to open in 32-bit mode.
    I went to Applications, iTunes, Get Info.  checked 32 bit mode box.
    Still nothing. 
    I am logged in..  (I only have 1 iTunes account)
    I can check preview on my iPhone and iPad and it's fine.
    It won't work on iTunes 11.0.1 on my MacBook Pro.
    Weirdly, even if I preview songs on iTunes 11, they show on my iPhone and iPad., but not vice versa.
    They dont even show when Im previewing in iTunes!!!
    Help!!! I do most of my music buying in iTunes!!!

  • Itunes store not working

    For some reason, I tried connecting to the iTunes store because I got a Touch for christmas and when I try connecting it, It loads for a long time and says iTunes cannot connect to the Itunes store, please make sure your network connection is active and try again. The internet is active and works fine on everything. I use AOL 9.0 Security Edition and McAfee for my security. I tried every firewall setting I have and none of them let it load. I also tried every cookie setting and none worked.I also tried the DNS flushing thing and that didn't work. I turned off pop-ups and everything. What do I do?
    Message was edited by: Squidden

    I'm having the same exact problem. I just got my ipod and I downloaded itunes and everything and it works perfectly fine until I try to connect to the itunes stores then it says that the connection is not active and try again. I keep trying again adn it still now working. All my firewalls and I tried all the stuff it says to and it hasn't worked. Everything is set right. I'm so frustrated!!!Help!

  • ITunes Store not working since update

    I cannot load anything from iTunes store since the update.    I keep getting the message "The network connection was reset.  Make sure your network connection is active and try again"  
    There is nothing wrong with my network connection.  It is working fine.
    I am using Windows 7 pro 64bit. 
    Trying to download Google Maps.   Bad enough I had to use that POS Apple forced us to use for the last 3 months now they won't let us DL the app that works??

    Hello there, Ahonan.
    The following Knowledge Base article provides some great troubleshooting steps for your issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Specifically:
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • App Store and iTunes Store not working

    I am on the latest possible update on my iPhone 3gs. The iTunes store randomly, will not connect, and when it does it has no images. The app store can sometimes connect, but again has no images. Search facility is randomly broken and working. I have noticed when trying to install Skype, whilst the store had no images it actually installed it with just a blank icon, no skype logo?. Random websites dont work, www.apple.com, www.nasa.gov with 'you are not connected to the internet' message. Streaming services like nasa tv dont not work any more. All the is fine on my wife's 3G. Very frustrating indeed.
    Message was edited by: DHFrame
    Message was edited by: DHFrame

    LOL. Now iTunes has a ♫ symbol for everything, Videos. Video section 'Cannot Connect to iTunes store' even though everything else is? Is there trouble at the Apple ship? Are you now so rich you cant be bothered with ever the simple stuff? How can something that has been working flawlessly for years suddenly stop working properly?

  • PLEASE HELP! iTunes store not working, network connection?

    oh-my-gosh, i've been working with iTunes for the last few hours. i cannot figure out what is wrong with this. i've been trying to read the other posted messages but i don't understand what the problem is. every time i go to connect to the iTunes store on iTunes it says that 'iTunes could not connect to the iTunes store. make sure your network connection is active and try again later.' i've been waiting pretty patiently, with no results. i'm so frustrated. i can't sign in on iTunes or anything. i'm becoming soooo mad. i just got this for christmas and i'm ticked. someone please help me?!?!?!?!?!!?!?!? i'm desperate!

    I know this is not much consolation, but please remember that it's Christmas with all those nice, new iPods, all the people who want to use their iTunes gift cards that Santa put in their stockings, etc. It's called the store servers are on overload & it's going to be tough making a connection the next couple of days. This happens every holiday season, so hang in there & keep trying.

  • Previewing video in the iTunes store not working

    When I go to preview any video in the iTunes store, I just get a blank pop-up square but the video never play. I also have this problem in Safari 5 (some videos work, some don't - those that don't work in chrome).
    Would appreciate any help.

    Is it an issue connecting to the store, or signing into your account? For example, can you browse through the store and preview songs, search for artists, etc, but you can't purchase anything, or sign into your account? A lot of people... namely Starbucks employees, have been having trouble siging into their accounts due to a free song sampler they received. It had two codes, one for a small song playlist (the sampler) and another for a free song download. We've ALL had a problem signing in after entering the code for a free song. It's now become much more trouble than that one song was worth. Keep e-mailing them and maybe we'll see some results.

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