Why is my Macbook Air crashing?

Twice today I have come to my Macbook Air and both after both have been asleep for a while.  When I wake it up it comes up with a folder with a question mark (?) inside it, blinking.  I have done a temperary solve where I would just restart the computer and I would then work fine.  I would like to know why it is doing this and how it can be fixed.
Thanks!

Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

Similar Messages

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    why is my macbook air so slow?

    First, back up all data immediately, as your boot drive might be failing.
    Step 1
    This diagnostic procedure will query the system log for messages that may indicate a hardware fault. It changes nothing, and therefore will not, in itself, solve your problem.
    If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
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  • My Macbook air crashed

    My Macbook air crashed as following:
    -OS:Mountain lion
    Does anyone who can let me know what caused the problem by looking at the report? software problem or hardware problem?
    Tue Jul 31 20:15:59 2012
    panic(cpu 2 caller 0xffffff80286b7b95): Kernel trap at 0xffffff7fa8f2e2b6, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x00000001f9caa384, CR3: 0x000000002a899000, CR4: 0x00000000001606e0
    RAX: 0x00000000000001bc, RBX: 0x00000000000001bc, RCX: 0xffffff803d578aa0, RDX: 0xffffff8117f33c48
    RSP: 0xffffff8117f33cd0, RBP: 0xffffff8117f33d10, RSI: 0xffffff8117f33cb4, RDI: 0x0000000000000001
    R8:  0x0000000000000000, R9:  0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
    R12: 0xffffff80f9caa398, R13: 0xffffff80f9caa000, R14: 0x00000001f9caa384, R15: 0xffffff80f9caa38a
    RFL: 0x0000000000010283, RIP: 0xffffff7fa8f2e2b6, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0x00000001f9caa384, Error code: 0x0000000000000000, Fault CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff8117f33970 : 0xffffff802861d5f6
    0xffffff8117f339e0 : 0xffffff80286b7b95
    0xffffff8117f33bb0 : 0xffffff80286ce4ad
    0xffffff8117f33bd0 : 0xffffff7fa8f2e2b6
    0xffffff8117f33d10 : 0xffffff7fa8f2de68
    0xffffff8117f33d50 : 0xffffff7fa8f2e898
    0xffffff8117f33d90 : 0xffffff7fa8f35a50
    0xffffff8117f33dd0 : 0xffffff8028a47b6a
    0xffffff8117f33e30 : 0xffffff7fa8f867d3
    0xffffff8117f33e70 : 0xffffff7fa8f85e11
    0xffffff8117f33eb0 : 0xffffff8028a3b708
    0xffffff8117f33f40 : 0xffffff8028a36b65
    0xffffff8117f33f60 : 0xffffff802863dcae
    0xffffff8117f33fb0 : 0xffffff80286b2677
         Kernel Extensions in backtrace:
            com.apple.driver.AppleUSBXHCI(1.1)[EBF96326-D5DD-3D8F-B8B9-54FD7BC65825]@0xffff ff7fa8f2b000->0xffffff7fa8f40fff
               dependency: com.apple.iokit.IOUSBFamily(5.1.6)[3D499FAA-A5C4-3ED8-BF37-3B561ED21D64]@0xffff ff7fa8cbe000
               dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa8c8a000
            com.apple.driver.AppleUSBHub(5.1.6)[8577551C-B188-36C3-B76C-FC2D1DBB3F32]@0xfff fff7fa8f81000->0xffffff7fa8f94fff
               dependency: com.apple.iokit.IOUSBFamily(5.1.6)[3D499FAA-A5C4-3ED8-BF37-3B561ED21D64]@0xffff ff7fa8cbe000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12A269
    Kernel version:
    Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64
    Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24
    Kernel slide:     0x0000000028400000
    Kernel text base: 0xffffff8028600000
    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
    System uptime in nanoseconds: 11330308320192
    last loaded kext at 6486996888: com.parallels.kext.prl_vnic          7.0 15098.770637 (addr 0xffffff7faa22e000, size 20480)
    last unloaded kext at 172885395721: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7faa0d4000, size 8192)
    loaded kexts:
    com.parallels.kext.prl_vnic          7.0 15098.770637
    com.parallels.kext.prl_netbridge          7.0 15098.770637
    com.parallels.kext.prl_hid_hook          7.0 15098.770637
    com.parallels.kext.prl_hypervisor          7.0 15098.770637
    com.parallels.kext.prl_usb_connect          7.0 15098.770637
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOBluetoothSerialManager          4.0.9f8
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.ApplePlatformEnabler          2.0.5d4
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.3.0f2
    com.apple.driver.AppleMikeyDriver          2.3.0f2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.2.6
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleSMCLMU          2.0.2d0
    com.apple.driver.AppleBacklight          170.2.3
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f8
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelHD4000Graphics          8.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleIntelFramebufferCapri          8.0.0
    com.apple.driver.AppleUSBTCButtons          235.4
    com.apple.driver.AppleUSBTCKeyboard          235.4
    com.apple.driver.AppleUSBCardReader          3.1.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.2.0
    com.apple.driver.AppleUSBHub          5.1.6
    com.apple.driver.AirPort.Brcm4331          600.15.20
    com.apple.driver.AppleAHCIPort          2.4.0
    com.apple.driver.AppleUSBXHCI          1.1.0
    com.apple.driver.AppleUSBEHCI          5.1.5
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleACPIButtons          1.6
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.6
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.3.0f2
    com.apple.iokit.IOAudioFamily          1.8.9fc9
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleHDAController          2.3.0f2
    com.apple.iokit.IOHDAFamily          2.3.0f2
    com.apple.iokit.IOSurface          86.0.2
    com.apple.iokit.IOBluetoothFamily          4.0.9f8
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC          3.1.3d11
    com.apple.driver.AppleGraphicsControl          3.2.6
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f8
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.driver.IOPlatformPluginFamily          5.2.0d16
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleUSBMultitouch          235.7
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1
    com.apple.iokit.IOUSBMassStorageClass          3.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
    com.apple.driver.AppleUSBMergeNub          5.1.5
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IO80211Family          500.15
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOAHCIFamily          2.2.0
    com.apple.iokit.IOUSBFamily          5.1.6
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.8.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          344
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.6
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBookAir5,2, BootROM MBA51.00EF.B00, 2 processors, Intel Core i5, 1.8 GHz, 8 GB, SMC 2.5f7
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.81.20)
    Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD TS128E, 121.33 GB
    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52f, 0x14100000 / 1
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 6
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 8

    In the future, I suggest that when you use a USB item, you eject it first before simply pulling it out of the USB port.  That will allow the software to gracefully disconnect first.
    There are several ways to do the eject.  One way is to set Finder's preferences to show all hard disks and external disks on the desktop (under Finder > Preferences > General).  Then you could right click on the USB device's icon on your desktop and choose "Eject" when the time is right.

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  • Hi, I am having trouble MacBook Air crashing since Yosemite upgrade. I ran an Etresoft check but I don't know what it means... my system runs slowly and crashes. I have to force shutdown. Sometimes screen is black for a split second b/w webmail pages

    Hello,
    I am having trouble with my MacBook Air 13 inch June 2012 MacBook Air5, 2 4GB RAM  details below in Etresoft report. I recently upgraded to Yosemite and am having system trouble. My computer crashes and I have to force quit to restart. When using webmail there is a black screen for a split second between pages. This did not happen before. I am worried that it is not running properly and perhaps I need to revert to the previous operating system. I only have a MacBook Air and no need to share images between a tablet or phone so I did not need the new photo sharing software of Yosemite. I wonder if I don't have enough RAM to run it? I did not run time machine before I made the upgrade as I did not realise the significance of an upgrade as not very Mac literate. Any advice on whether my system is in danger... most appreciated! I am writing a book and making a back up but this machine is my lifeline and my work is conducted through it. It ran perfectly before... the Yosemite upgrade has perhaps highlighted some problems and it has unnerved me!
    Thanks ever so much for your advice!
    Lillibet
    EtreCheck version: 2.2 (132)
    Report generated 5/2/15, 9:53 PM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Air (13-inch, Mid 2012) (Technical Specifications)
        MacBook Air - model: MacBookAir5,2
        1 1.8 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Not upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n
        Battery: Health = Normal - Cycle count = 694 - SN = D86218700K2DKRNAF
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 1440 x 900
    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: 0:22:41
    Disk Information: ℹ️
        APPLE SSD SM256E disk0 : (251 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 249.77 GB (167.35 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 250.14 GB Online
    USB Information: ℹ️
        Apple, Inc. Keyboard Hub
            Mitsumi Electric Apple Optical USB Mouse
            Apple Inc. Apple Keyboard
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Internal Memory Card Reader
        Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/WD +TURBO Installer.app
        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]
        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]
        [not loaded]    com.wdc.driver.USB-64HP (1.0.3) [Click for support]
        [not loaded]    com.wdc.driver.USBHP (1.0.14) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
        [loaded]    com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.mtrecorder.plist
    Launch Agents: ℹ️
        [running]    com.mcafee.menulet.plist [Click for support]
        [running]    com.mcafee.reporter.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [running]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [failed]    com.apple.spirecorder.plist
        [running]    com.mcafee.ssm.Eupdate.plist [Click for support]
        [running]    com.mcafee.ssm.ScanManager.plist [Click for support]
        [running]    com.mcafee.virusscan.fmpd.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
        TouchP-150M    Application  (/Applications/Canon P-150M/TouchP-150M.app)
        iPhoto    Application  (/Applications/iPhoto.app)
        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
        WDSecurityHelper    Application  (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        JavaAppletPlugin: Version: Java 8 Update 45 Check version
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        FUSE for OS X (OSXFUSE)  [Click for support]
        Java  [Click for support]
        MacFUSE  [Click for support]
        NTFS-3G  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 249.77 GB Disk used: 82.42 GB
        Destinations:
            My Passport Edge for Mac [Local]
            Total size: 499.94 GB
            Total number of backups: 27
            Oldest backup: 2013-01-31 21:15:26 +0000
            Last backup: 2015-05-02 11:33:09 +0000
            Size of backup disk: Adequate
                Backup size 499.94 GB > (Disk used 82.42 GB X 3)
    Top Processes by CPU: ℹ️
             6%    WindowServer
             3%    fontd
             2%    VShieldScanManager
             0%    taskgated
             0%    notifyd
    Top Processes by Memory: ℹ️
        745 MB    Google Chrome Helper(8)
        439 MB    kernel_task
        246 MB    VShieldScanner(3)
        160 MB    Google Chrome
        127 MB    Finder
    Virtual Memory Information: ℹ️
        130 MB    Free RAM
        3.87 GB    Used RAM
        0 B    Swap Used
    Diagnostics Information: ℹ️
        May 2, 2015, 09:30:08 PM    Self test - passed
        May 2, 2015, 08:52:59 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-02-205259_[red acted].crash
        May 2, 2015, 09:28:53 AM    /Library/Logs/DiagnosticReports/backupd_2015-05-02-092853_[redacted].cpu_resour ce.diag [Click for details]
        May 1, 2015, 05:45:24 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-05-01-1745 24_[redacted].crash
        May 1, 2015, 05:38:54 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173854_[redacted].crash
        May 1, 2015, 05:38:43 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173843_[redacted].crash
        May 1, 2015, 05:38:32 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173832_[redacted].crash
        May 1, 2015, 05:38:27 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173827_[redacted].crash
        May 1, 2015, 05:38:10 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173810_[redacted].crash
        May 1, 2015, 05:38:00 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173800_[redacted].crash
        May 1, 2015, 05:37:49 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173749_[redacted].crash
        May 1, 2015, 05:37:38 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173738_[redacted].crash
        May 1, 2015, 05:37:27 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173727_[redacted].crash
        May 1, 2015, 05:37:22 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173722_[redacted].crash
        May 1, 2015, 05:37:06 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173706_[redacted].crash
        May 1, 2015, 05:36:55 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173655_[redacted].crash
        May 1, 2015, 05:36:44 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173644_[redacted].crash
        May 1, 2015, 05:36:33 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173633_[redacted].crash
        May 1, 2015, 05:36:22 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173622_[redacted].crash
        May 1, 2015, 05:36:17 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173617_[redacted].crash
        May 1, 2015, 05:36:01 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173601_[redacted].crash
        May 1, 2015, 05:35:50 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173550_[redacted].crash
        May 1, 2015, 05:35:39 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173539_[redacted].crash
        May 1, 2015, 05:35:28 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173528_[redacted].crash
        May 1, 2015, 05:20:29 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-172029_[red acted].crash
        May 1, 2015, 04:55:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-165505_[red acted].crash
        May 1, 2015, 02:53:58 PM    /Library/Logs/DiagnosticReports/sharingd_2015-05-01-145358_[redacted].crash
        Apr 20, 2015, 09:31:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-20-213120_[redacted].panic [Click for details]

    When you have kernel panics, the pertinent information is in the panic report.
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.

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