Why is my macbook pro running slowly?
My macbook pro is running really slowly, even after I reinstalled the OS. I thought I would just live with it, but then I found etrecheck and thought I could get some help through this forum. Rebooting doesn't seem to help. Here's the output from Etrecheck. Any feedback would be very much appreciated:
Problem description:
My Macbook Pro is running very slowly.
EtreCheck version: 2.1.8 (121)
Report generated March 5, 2015 at 12:02:41 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 173
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 67 days 23:11:45
Disk Information: ℹ️
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (439.39 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.lookupd.plist
[killed] com.apple.pluginkit.pkd.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.printuitool.agent.plist
[killed] com.apple.rcd.plist
[killed] com.apple.sbd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
[killed] com.apple.xpc.loginitemregisterd.plist
13 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AirPlayXPCHelper.plist
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.spindump.plist
[killed] com.apple.sysmond.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
14 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.brother.LOGINserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
WidevineMediaOptimizer: Version: Unknown [Click for support]
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
1Password
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
11% softwareupdated
5% WindowServer
1% cloudd
1% Dropbox
0% apsd
Top Processes by Memory: ℹ️
456 MB softwareupdated
103 MB Google Chrome
67 MB Finder
56 MB WindowServer
52 MB Dropbox
Virtual Memory Information: ℹ️
41 MB Free RAM
1.13 GB Active RAM
1.12 GB Inactive RAM
1.01 GB Wired RAM
355.19 GB Page-ins
9.14 GB Page-outs
Diagnostics Information: ℹ️
Mar 3, 2015, 03:31:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-03-03-153153_[re dacted].crash
Mar 3, 2015, 03:31:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-03-03-153152_[re dacted].crash
Your MacBook can take 16 GB (2X 8 GB)
http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3_160 0MHz_SDRAM
I would get one 8 GB stick and replace one of your 2 GB sticks
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1) You have adequate hard drive space so that eliminates one of the usual suspects.
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http://thexlab.com/faqs/maintscripts.html
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http://thexlab.com/faqs/faqs.html
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1) You have adequate hard drive space so that eliminates one of the usual suspects.
2) Check for runaway background processes. Quit all running user applications so the computer is at normal idle. Find Activity Monitor in Applications > Utilities and launch it. If you've not run it before, change the "Show" pulldown at the top of the AM window from its default of "User Processes" to "All Processes." There is a column for "%CPU." Click that column header to sort by CPU usage. Watch the processes "bubble" for about a minute to get a better picture of the usage.
If any process is using more than about 25 percent of the CPU cycles while the computer is idling, post the names of the processes and we can see if they can be eliminated. My MBP shows nothing using more that about 5 percent on any given test run as long as I close all my user apps.
3) If you have never done any sort of maintenance procedures, taht can slow you down. Simply restarting the computer a few times a week clear a lot of temporary files. You also may wish to review this article on the Mac OSX periodic maintenance scripts, which, if run, also do a lot of cleanup:
http://thexlab.com/faqs/maintscripts.html
There are other useful articles on file maintenance associated with the one. Here's the index:
http://thexlab.com/faqs/faqs.html
Check out articles with "Maintain" and "Tuning" in the titles.
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I've attached the crash report from the shut down here. Does anyone know what this means? Thanks for your help!
Interval Since Last Panic Report: 1191632 sec
Panics Since Last Report: 1
Anonymous UUID: C6E3BE7C-97DE-F1F4-8E38-E7E0F8024D03
Mon Sep 30 01:04:16 2013
Machine-check capabilities 0x0000000000000c07:
family: 6 model: 42 stepping: 7 microcode: 26
Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz
7 error-reporting banks
threshold-based error status present
extended corrected memory error handling present
Processor 0: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0xb200000081000402 valid
MCA error code: 0x0402
Model specific error code: 0x8100
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
Error enabled
Uncorrected error
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
Processor 1: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0xb200000081000402 valid
MCA error code: 0x0402
Model specific error code: 0x8100
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
Error enabled
Uncorrected error
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
Processor 2: machine-check status 0x0000000000000005:
rRun an Apple Hardware Test:
http://support.apple.com/kb/ht1509
You may have yo use the OPTION and D keys to start it.
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Macbook Pro Running Slowly and Pinwheeling a lot
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Also, the computer came with 2GB, but I upgraded to 4 myself. I did not buy the memory from Apple though, I bought it directly from crucial. Is it possible the memory has gone bad or something. I really don't know what to do.Do you still have the slowness problem when running OSX from the DVD (not running AHT)?
Is this symptom occasional, or all the time?
Most of the classic problems causing slowness that can be user fixed have been covered, but it does not mean totally eliminated.
The hard drive can still be intermittently bad despite the SMART status. I would put the original RAM back, and boot from an external Firewire hard drive with my backup HD clone. If you don't have one, you should - you might need it sooner than you think. This test can confirm if your internal HD is causing this or not.
I suppose it's also possible that you've developed a software problem and reloading OSX might help. This is quite a lot of work without a backup clone or Time Machine backup. You may have to take it to a technician if you don't feel up to doing this. -
Why is my Macbook pro running so slowly?
I've tried for the past week to try and figure out why my macbook pro has been running extremely slow recently (began about a week and a half ago). I have downloaded and run both Disk Doctor and Memory clean to try and free up memory and hard drive space, which hasn't helped. Next, I downloaded Bitdefender Virus Scanner thinking I may have accidentally downloaded some malware, but the scanner found nothing wrong. I'm honestly at a loss right now. Below is my EtreCheck, I don't really understand it but I'm hoping one of you can see where the problem lies. Thanks for any and all help you guys can do, college starts up in two days and I need my computer back to normal speed by then.
Problem description:
My macbook pro recently started running extremely slowly. I’ve tried different ways of finding the problem but nothing has helped.
EtreCheck version: 2.1.6 (109)
Report generated January 18, 2015 at 4:01:25 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 244
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 2 days 1:43:57
Disk Information: ℹ️
ST500LM012 HN-M500MBB disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 700 MB
Untitled (disk1) / : 498.69 GB (323.08 GB free) - 90 errors
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.06 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.Apogee.driver.DuetFWOverideDriver (1.4.4 - SDK 10.6) [Support]
Startup Items: ℹ️
iCoreService: Path: /Library/StartupItems/iCoreService
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.sbd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
13 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[failed] com.apple.efilogin-helper.plist [Details]
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.systemstats.analysis.plist [Details]
[failed] com.apple.systemstats.daily.plist [Details]
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
13 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.ApogeePopup.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[loaded] com.trendmicro.itis.loginmgr.agent.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.DuetDaemon.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[loaded] com.trendmicro.itis.icore.agent.plist [Support]
User Launch Agents: ℹ️
[running] com.spotify.webhelper.plist [Support]
User Login Items: ℹ️
TmLoginMgr Application (/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app)
TmLoginMgr Application (/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app)
DuetPopUp Application (/System/Library/Extensions/DuetPlugIn.bundle/Contents/DuetPopUp.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
DirectorShockwave: Version: 12.1.4r154 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User internet Plug-ins: ℹ️
NPRoblox: Version: 1.0.2.11 [Support]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
2% mds_stores
1% loginwindow
1% launchd
1% fontd
Top Processes by Memory: ℹ️
60 MB Finder
52 MB sandboxd
52 MB mds
47 MB mds_stores
43 MB installd
Virtual Memory Information: ℹ️
963 MB Free RAM
1.11 GB Active RAM
865 MB Inactive RAM
742 MB Wired RAM
13.03 GB Page-ins
315 MB Page-outs
Diagnostics Information: ℹ️
Jan 18, 2015, 03:04:13 PM /Library/Logs/DiagnosticReports/Google Chrome_2015-01-18-150413_[redacted].hang
Jan 17, 2015, 11:45:59 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234559_[redacted].cr ash
Jan 17, 2015, 11:44:12 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234412_[redacted].cr ash
Jan 17, 2015, 11:40:14 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234014_[redacted].cr ash
Jan 17, 2015, 11:39:24 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233924_[redacted].cr ash
Jan 17, 2015, 11:38:16 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233816_[redacted].cr ash
Jan 17, 2015, 11:37:21 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233721_[redacted].cr ash
Jan 17, 2015, 11:36:08 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233608_[redacted].cr ash
Jan 17, 2015, 11:34:31 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233431_[redacted].cr ash
Jan 17, 2015, 11:32:32 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233232_[redacted].cr ash
Jan 17, 2015, 11:32:15 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233215_[redacted].cr ash
Jan 17, 2015, 11:29:03 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-232903_[redacted].cr ash
Jan 17, 2015, 05:15:58 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-171558_[redacted].crash
Jan 17, 2015, 03:49:05 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-154905_[redacted].crash
Jan 15, 2015, 04:09:33 PM /Library/Logs/DiagnosticReports/iMovie_2015-01-15-160933_[redacted].hang
Jan 17, 2015, 05:01:24 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-170124_[redacted].crash
Jan 17, 2015, 04:22:41 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-162241_[redacted].crash
Jan 15, 2015, 04:09:35 PM /Library/Logs/DiagnosticReports/iTunes_2015-01-15-160935_[redacted].hang
Jan 18, 2015, 03:03:52 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-18-150352_[redacted].crash
Jan 17, 2015, 11:44:41 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234441_[redacted].cr ash
Jan 17, 2015, 11:41:37 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234137_[redacted].cr ash
Jan 17, 2015, 11:35:28 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233528_[redacted].cr ash
Jan 17, 2015, 11:33:31 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233331_[redacted].cr ash
Jan 17, 2015, 11:33:15 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233315_[redacted].cr ash
Jan 17, 2015, 11:32:58 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233258_[redacted].cr ash
Jan 17, 2015, 11:32:14 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233214_[redacted].cr ash
Jan 17, 2015, 11:28:34 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-232834_[redacted].cr ash
Jan 17, 2015, 11:28:19 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-232819_[redacted].cr ash
Jan 17, 2015, 05:34:50 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-173450_[redacted].crash
Jan 17, 2015, 04:54:41 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-165441_[redacted].crash
Jan 17, 2015, 04:34:41 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-163441_[redacted].crash
Jan 17, 2015, 04:16:29 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-161629_[redacted].crash
Jan 17, 2015, 04:06:18 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-160618_[redacted].crash
Jan 17, 2015, 08:22:50 AM /Library/Logs/DiagnosticReports/diagnosticd_2015-01-17-082250_[redacted].crash
Jan 16, 2015, 03:49:18 PM /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-01-16-154918_[reda cted].hang
Jan 16, 2015, 02:18:04 PM Self test - passed1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH 25 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t PlistBuddy{,' 2>&1'}' -c Print' OSBundleRequired 1159 20 ' function f() { n++;sub(/^/,"^");gsub(/\./,"\\.");gsub(/\+/,"\\+");gsub(/\-/,"\\-");gsub(/\?/,"\\?");print|"sort|uniq";};function g(N,d) { if(n<N) print d;};' Info.plist );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=(\\n%s{:\ ,\\n\\n}%s\\n '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n '"${p[50]}"'mod date: %s\n '"${p[50]}"'checksum: %s\n%s\n' '\n ...and %s more line(s)\n' 'RSSI: %s\nNoise: %s\nTx rate: %s\n' {Privacy,Mode}': %s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' "${p[56]}"\ ' $0&&!/ /{f()} END{g(10,"^com\.apple\.")} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p;' '/\.kext\/(Contents\/)?'${p[57]}'$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?'${p[57]}'$/p' ' NR>1&&$3!~/0x|\.([0-9]{3,}|[-0-9A-F]{36}|apple\.launchctl\.(Aqua|Background|System))$/ { print $3":"$2;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' "${p[56]}"\ ' /\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/{f()} END{g(900,"^/System/")} ' ' /\.dylib$/!d;s/(\.|\+|\-|\?)/\\\1/g;s/^/^/p;' "${p[56]}"\ ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");f();} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]"\.plist\t"c[i];g(500,"Launch");} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/(ok.+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :'${p[53]}' "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";if(!$2) $2="'"${p[28]}"'";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1=="op" {m=$3};$1~"lN" {N=$2};$1~"lR" {S=$2};$1~"Tx" {T=$2};$1~/^st/ {s=$2};$1~"li"&&$3!~"wpa2" {printf("'"${f[9]}"'",toupper($3))};END { if(S*N*T&&(S-N<'${p[25]}'||T<'${p[55]}')) printf("'"${f[8]}"'",S,N,T);if(s~/^r/&&m!~/^st/) printf("'"${f[10]}"'",m);} ' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' { p="'"${p[52]}"'\\ :'"${p[35]}"' \""$0"\"/*/'${p[57]}'";p|getline;close(p);if($0~/ /||$0=="") $0="'"${p[28]}"'";};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${p[57]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/'${p[57]}'$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if($2!="="||!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/:(0|\-(4[34])?)$/p' ' BEGIN{FS=":"};{ if($2) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else print $1;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil "${p[52]}\\" whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name '${p[57]}' -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CReq "a underr|I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 "{bundle,mach-o-dylib}"`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -get{dnsservers,info}\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel}\ extensions Heat System\ load boot\ args FileVault Diagnostic\ reports Log {Free\ space,Swap}' (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports User Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Bundles {,Inserted\ }dylibs Stylesheet Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors Bad\ plists I/O\ errors Memory\ pressure SMC Shutdowns 'High file counts' );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { Q=5;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo true;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';printf '[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[54]};};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=No;((v['$((i+1))']==0))&&v=;};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Ev "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 22;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;B0&&{ D13 5 5 69 53;D13 5 54 30 56;C4;D23 5 14 12 14;C4;};D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;C4;};D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 7;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 8;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B3 7 7 73;B1&&{ A8 18 26 23;B7 7;B4 0 0 74;C3 23;};A2 18 26 23;B7 7;B4 0 0 74;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;B4 14 15 52;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 6;D13 25 37 32 31;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 2;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 33;D13 4 8 41 52;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 32;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 1;D23 22 9 37 57;A9;C2 39;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be a series of messages in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
[Process completed]
The messages won't be spaced equally apart in time, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "[Process completed] to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the last message you saw. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Why is my macbook pro running so slowly all of a sudden?
Just recently my 13" Macbook Pro started to run very slowly. When I search something on google, the spinning wheel will pop up as my cursor and remain for about 30 seconds while I am unable to do or click on anything and if itunes is playing in the background then the song will stop abruptly. Everything eventually loads but its just a pain in the butt. Before this i was doing the exact same type of things with my computer and it handled them fine so i do not believe its an issue of RAM. THis happened to me once before and when I turned my computer back on it just got to the gray apple logo and would go no further, somehow my harddrive failed. Any information or help on this problem would be greatly appreciated.
If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
Launch the Console application in the same way as above, and select “kernel.log” from the file list. Post the dozen or so most recent messages in the log — the text, please, not a screenshot.
If there are runs of repeated messages, post only one example of each. Do not post many repetitions of the same message. -
Why is my Macbook Pro running so slowly/Pinwheeling all the time in maverick?
In Firefox, Mail, Pages, everywhere! My hard drive is about 1/3 full, I'm not running anything except Firefox, mail, pages, & quicken. I did a disk repair (there were problems) but now they're fixed and it's not any better. Ideas please?
Thank yo so much for taking the time to help me.
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6490M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 4 days 4:39:3
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (307.88 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
WD My Book 400mbit - 400mbit max
EFI (disk1s1) <not mounted>: 209.7 MB
Time Machine Backups (disk1s2) /Volumes/Time Machine Backups: 319.73 GB (28.71 GB free)
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
[System] com.epson.Epson_Low_Ink_Reminder.launcher.plist 3rd-Party support link
[System] com.epson.eventmanager.agent.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.logmein.rescue.sa.74ae2457-c1f8-47c3-9f62-892c58dab8c0.plist 3rd-Party support link
User Login Items:
EEventManager
Dropbox
Dropbox
Firefox
EEventManager
Internet Plug-ins:
MacCouponPrinter3: Version: (null)
Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
Musicnotes: Version: 1.16.13 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
AdobePDFViewer: Version: 9.5.5 3rd-Party support link
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 3rd-Party support link
Scorch: Version: 5.1.0 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
Awesome Screenshot: Version: 1.4.1
WOT: Version: 2.0.17
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) 3rd-Party support link
Move-Media-Player: Version: npmnqmp 071505000006 3rd-Party support link
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
Old Applications:
/Users/[redacted]/Library/Application Support/WebEx Folder/1326
Cisco WebEx Event Center: Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4
Epson Printer Utility 4: Version: 9.11 - SDK 10.5 3rd-Party support link
EpsonSuppliesTool4: Version: 8.75 - SDK 10.5 3rd-Party support link
/Applications/iWork '09
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
HP Photo Creations: Version: 1.0.0.11792 - SDK 10.5 3rd-Party support link
Microsoft Communicator: Version: 13.1.3 - SDK 10.5 3rd-Party support link
OmniOutliner: Version: 3.10.4 - SDK 10.4 3rd-Party support link
TurboTax Deluxe 2011: Version: 2011.r17.007 - SDK 10.4 3rd-Party support link
/Applications/TurboTax 2011/TurboTax Deluxe 2011.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 178.22 GB
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 297.77 GB
Total number of backups: 92
Oldest backup: 2011-04-01 01:40:23 +0000
Last backup: 2014-03-17 00:40:06 +0000
Size of backup disk: Too small
Backup size 297.77 GB < (Disk used 178.22 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
17% WindowServer
15% firefox
2% EtreCheck
2% hidd
0% ps
Top Processes by Memory:
726 MB firefox
74 MB WindowServer
74 MB Quicken Essentials
66 MB Mail
49 MB mds_stores
Virtual Memory Information:
253 MB Free RAM
1.19 GB Active RAM
950 MB Inactive RAM
1.18 GB Wired RAM
17.40 GB Page-ins
1.23 GB Page-outs -
2012 Macbook Pro running slowly since mavericks update
Since updating to Mavericks when it was first released my macbok pro has been running very slowly. Starting up apps takes longer, hangs occur when switching between apps or even browser tabs, when i close the lid the laptop won't go to sleep but instead heats up and i can't listen to a song on itunes the whole way through without several 20 or so second pauses. I have tried repair permissions (this oddly improves performance when its running), resetting NVRAM/PRAM. resetting SMC and a Hardware test but nothing worked/ no problems identified. The problems still occur in safe mode and when i added a new user. I also removed any apps or software that could be causing it such as chrome but this didn't help.
Similar problems occured the last time i update the mac, though they were much more severe and lead to the hard drive being replaced at the apple store. It had been running smoothly until the mavericks update.
After looking at similar posts i took the liberty of providing the following information:
Console messages received when trying to launch itunes with safari running:
23/01/2014 17:19:15.885 com.apple.WebKit.Networking[257]: tcp_connection_destination_prepare_complete 904 connectx to 2a02:26f0:27::5c7a:7eda#443 failed: 65 - No route to host
(904 through to 957 failures within 5 minutes)
23/01/2014 17:19:15.888 com.apple.WebKit.Networking[257]: tcp_connection_handle_destination_prepare_complete 904 failed to connect
(904 through to 957 failed within 5 minutes)
23/01/2014 17:19:18.193 iTunes[539]: ApplePushService: APSConnection being used without a delegate queue
23/01/2014 17:19:40.955 spindump[530]: Saved hang report for iTunes version 11.1.4 (11.1.4) to /Library/Logs/DiagnosticReports/iTunes_2014-01-23-171940_MacBook-Pro.hang
23/01/2014 17:21:58.116 sandboxd[125]: ([543]) com.apple.WebKit(543) deny file-read-data /Library/Preferences/com.apple.security-common.plist
23/01/2014 17:22:42.911 Safari[172]: Couldn't contact spell checker for Multilingual
23/01/2014 17:22:42.911 Safari[172]: Suppressing further spell checker launch failure warnings
23/01/2014 17:23:00.663 AppleSpell[290]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
23/01/2014 17:23:50.928 com.apple.WebKit.Networking[257]: CFNetwork SSLHandshake failed (-9806)
23/01/2014 17:24:08.465 com.apple.launchd[1]: (com.apple.WebKit.WebContent.A034A3C3-CBDE-4D0C-8FD0-FE73630DC2A5[543]) Exited with code: 1
Etrecheck report:
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
Startup Items:
TuxeraNTFSUnmountHelper - Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 1:45:14
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (408.87 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.seagate.driver.PowSecDriverCore (5.2.4)
com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4)
Problem System Launch Daemons:
[loaded] com.seagate.TBDecorator.plist
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
[loaded] com.spotify.webhelper.plist
[loaded] com.valvesoftware.steamclean.plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Flash Player
Tuxera NTFS
Internet Plug-ins:
Default Browser.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
13% WindowServer
6% com.apple.WebKit.Networking
5% Safari
2% hidd
2% cookied
1% EtreCheck
1% fontd
0% ocspd
0% UserNotificationCenter
0% aosnotifyd
Top Processes by Memory:
176 MB Safari
139 MB com.apple.IconServicesAgent
133 MB com.apple.WebKit.WebContent
82 MB Finder
78 MB mds_stores
57 MB com.apple.WebKit.Networking
53 MB mds
41 MB WindowServer
25 MB Dock
20 MB SystemUIServer
Virtual Memory Statistics:
1.13 GB Free RAM
1.97 GB Active RAM
204 MB Inactive RAM
715 MB Wired RAM
352 MB Page-ins
0 B Page-outs
Diagnostic test (By Linc Davis):
Boot Mode: Normal
System diagnostics:
Bluetooth File Exchange 2014-01-19-182117 hang
fm 2014-01-20-161020 crash
iTunes 2014-01-23-171940 hang
User diagnostics:
AdobeReader 2014-01-14-171412 crash
EtreCheck 2014-01-23-171542 crash
EtreCheck 2014-01-23-175849 crash
EtreCheck 2014-01-23-180120 crash
Safari 2014-01-19-162204 crash
Spotify Helper 2014-01-08-210246 crash
com.apple.WebKit.Networking 2014-01-14-102219 crash
com.apple.WebKit.WebContent 2014-01-21-181912 crash
Kernel messages:
Jan 17 21:08:45 PM notification timeout (pid 28, powerd)
Jan 18 20:19:21 PM notification timeout (pid 38, loginwindow)
Jan 18 20:19:21 PM notification timeout (pid 994, netbiosd)
Jan 19 17:26:20 AFP_VFS afpfs_DoReconnect: Max reconnect time: 60 secs, Connect timeout: 30 secs for /Volumes/Public Folder
Jan 19 22:16:53 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Public Folder
Jan 22 13:51:28 PM notification timeout (pid 15, securityd)
Jan 22 13:51:28 PM notification timeout (pid 43, loginwindow)
Jan 22 13:51:28 PM notification timeout (pid 155, UserEventAgent)
Jan 22 13:51:28 PM notification timeout (pid 43, loginwindow)
Jan 22 13:51:28 PM notification timeout (pid 163, SystemUIServer)
Jan 22 13:51:28 PM notification timeout (pid 363, Disk Utility)
Jan 22 13:51:58 PM notification timeout (pid 16, powerd)
Jan 22 17:23:46 PM notification timeout (pid 906, netbiosd)
Jan 22 17:47:06 PM notification timeout (pid 943, netbiosd)
Extrinsic system jobs:
com.seagate.TBDecorator.plist
com.microsoft.office.licensing.helper
com.adobe.fpsaud
Extrinsic agents:
com.valvesoftware.steamclean
com.spotify.webhelper
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
/Library/LaunchDaemons:
/Library/LaunchDaemons/com.adobe.fpsaud.plist
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
/Library/PrivilegedHelperTools:
/Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
/Library/StartupItems:
/Library/StartupItems/TuxeraNTFSUnmountHelper/TuxeraNTFSUnmountHelper
Library/LaunchAgents:
Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56 a8fd83a6f7ae.plist
Library/LaunchAgents/com.spotify.webhelper.plist
Library/LaunchAgents/com.valvesoftware.steamclean.plist
Extrinsic loadable bundles:
/System/Library/Extensions/Seagate Storage Driver.kext
(com.seagate.driver.PowSecDriverCore)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Tuxera NTFS.prefPane
(com.tuxera.ntfs.mac.prefpane)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
User login items:
iTunesHelper
Safari extensions:
AdBlock
Restricted user files: 94
Font problems: 37
Elapsed time (s): 303Hi Somajoe,
Thanks for visiting Apple Support Communities.
It sounds like you have tried a lot of good troubleshooting steps. Since the behavior persists in safe mode and a new user, and you have effectively ruled out third party software conflicts, I recommend reinstalling Mavericks next:
OS X Mavericks: Reinstall OS X
http://support.apple.com/kb/PH13871
Best Regards,
Jeremy -
Macbook pro runs slowly even with tons of free memory??
Hi,
I've seriously tried to follow everyone's advice on how to keep your Macbook running efficiently, even so I have serious problems with it. For one thing, Microsoft Office programs run more slowly on my Macbook Pro than they would on a PC from 1995. If I open Word or Excel, it takes at least 6 minutes to load, and then functions ok (most of the time) but if I try to save a file, graphics wig out and typing the name of the file, it's like each letter is processed 3 seconds at a time after taking a whole minute to understand what I'm even typing in the first place. I use Google Chrome (no, safari doesn't run any faster) and I sometimes have issues with that. Finder also! It takes so long to click around my folders because my computer responds so slowly. It also sometimes wigs out when I try to jump between desktop screens. And actually even the mouse cursor decides not to respond for a few seconds.
I have 411 GB (out of 500) of free memory. I don't run multiple apps at once--usually I will run Chrome and Word, and then if I absolutely must, also Excel or Powerpoint, but I really try to use at most 3 at a time, and then I still have these severe problems. Sometimes I only have Word open and I still have these problems. My desktop is not cluttered; I clean it out regularly so I have like 5 files on there, pretty much all screenshots. My downloads folder does not have a billion files in it; it has accumulated some but I do make an effort to clean it regularly so there really isn't much. I don't have tons of music or movies or pictures or anything on my computer, and I also clean out my deleted files in the trash regularly.
That being said, I'm not an expert on computer maintenance (because I always seem to have these issues), so maybe there are other things I haven't tried that people could recommend? I'm pretty sure that my RAM or CPU (I don't know the difference because I don't know much about computers) are being overexhausted, because sometimes I can actually hear the fan going off because my Mac is trying hard to process stuff (this happened 5 minutes ago when I had nothing but Chrome opened but I restarted and now it's quiet again). But I don't know how to check RAM or CPU usage on my Mac? And since I don't run that many apps anyway I don't know how to resolve this problem.
Is there anything else I can try? Some other folders I should clean out? If so, can you please explain where to find these folders on OS X Yosemite? Because I used to be a person, but I bought this Macbook Pro a year ago and I still have trouble navigating. Or if you think I should take this into the apple store and have it looked at, please let me know.
Thanks in advance. \When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
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