Why is my Macbook Pro running so slowly/Pinwheeling all the time in maverick?
In Firefox, Mail, Pages, everywhere! My hard drive is about 1/3 full, I'm not running anything except Firefox, mail, pages, & quicken. I did a disk repair (there were problems) but now they're fixed and it's not any better. Ideas please?
Thank yo so much for taking the time to help me.
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6490M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 4 days 4:39:3
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (307.88 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
WD My Book 400mbit - 400mbit max
EFI (disk1s1) <not mounted>: 209.7 MB
Time Machine Backups (disk1s2) /Volumes/Time Machine Backups: 319.73 GB (28.71 GB free)
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
[System] com.epson.Epson_Low_Ink_Reminder.launcher.plist 3rd-Party support link
[System] com.epson.eventmanager.agent.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.logmein.rescue.sa.74ae2457-c1f8-47c3-9f62-892c58dab8c0.plist 3rd-Party support link
User Login Items:
EEventManager
Dropbox
Dropbox
Firefox
EEventManager
Internet Plug-ins:
MacCouponPrinter3: Version: (null)
Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
Musicnotes: Version: 1.16.13 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
AdobePDFViewer: Version: 9.5.5 3rd-Party support link
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 3rd-Party support link
Scorch: Version: 5.1.0 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
Awesome Screenshot: Version: 1.4.1
WOT: Version: 2.0.17
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) 3rd-Party support link
Move-Media-Player: Version: npmnqmp 071505000006 3rd-Party support link
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
Old Applications:
/Users/[redacted]/Library/Application Support/WebEx Folder/1326
Cisco WebEx Event Center: Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4
Epson Printer Utility 4: Version: 9.11 - SDK 10.5 3rd-Party support link
EpsonSuppliesTool4: Version: 8.75 - SDK 10.5 3rd-Party support link
/Applications/iWork '09
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
HP Photo Creations: Version: 1.0.0.11792 - SDK 10.5 3rd-Party support link
Microsoft Communicator: Version: 13.1.3 - SDK 10.5 3rd-Party support link
OmniOutliner: Version: 3.10.4 - SDK 10.4 3rd-Party support link
TurboTax Deluxe 2011: Version: 2011.r17.007 - SDK 10.4 3rd-Party support link
/Applications/TurboTax 2011/TurboTax Deluxe 2011.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 178.22 GB
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 297.77 GB
Total number of backups: 92
Oldest backup: 2011-04-01 01:40:23 +0000
Last backup: 2014-03-17 00:40:06 +0000
Size of backup disk: Too small
Backup size 297.77 GB < (Disk used 178.22 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
17% WindowServer
15% firefox
2% EtreCheck
2% hidd
0% ps
Top Processes by Memory:
726 MB firefox
74 MB WindowServer
74 MB Quicken Essentials
66 MB Mail
49 MB mds_stores
Virtual Memory Information:
253 MB Free RAM
1.19 GB Active RAM
950 MB Inactive RAM
1.18 GB Wired RAM
17.40 GB Page-ins
1.23 GB Page-outs
Similar Messages
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Why is my Macbook Pro running so slowly/Pinwheeling all the time?
I have had this Macbook for almost exactly a year. It has the Lion OS. It just recently started running very sluggish. It started with iMovie. I do a lot of video projects and iMovie started to constantly shut down, pinwheel, or stop responding and I would have to force quit about every 10 minutes. Now, my safari is running slow, launch pad takes 5-10 seconds to display my apps, and even rolling over my apps on the dock takes a second to magnify. I have looked online for answers, but I am just a 19 year old girl and I don't understand technical things very well.
If some one would take me through a step by step easy to follow process to diagnose my problem I would be so thankful!
I know I have 4 GB right now.
Thank you!Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. Drive Genius provides additional tools not found in Disk Warrior. Versions 1.5.1 and later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space. -
Why is my Macbook Pro running slow after I downloaded the new Lion software? I have a 2.26 GHz intel core 2 duo? whats Wrong?
Spotlight may be indexing your drive(s). Click the Spotlight icon at the right of your menubar; if it shows things being indexed, that's at least some of the reason.
-
Why is my Macbook pro running so slowly?
I've tried for the past week to try and figure out why my macbook pro has been running extremely slow recently (began about a week and a half ago). I have downloaded and run both Disk Doctor and Memory clean to try and free up memory and hard drive space, which hasn't helped. Next, I downloaded Bitdefender Virus Scanner thinking I may have accidentally downloaded some malware, but the scanner found nothing wrong. I'm honestly at a loss right now. Below is my EtreCheck, I don't really understand it but I'm hoping one of you can see where the problem lies. Thanks for any and all help you guys can do, college starts up in two days and I need my computer back to normal speed by then.
Problem description:
My macbook pro recently started running extremely slowly. I’ve tried different ways of finding the problem but nothing has helped.
EtreCheck version: 2.1.6 (109)
Report generated January 18, 2015 at 4:01:25 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 244
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 2 days 1:43:57
Disk Information: ℹ️
ST500LM012 HN-M500MBB disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 700 MB
Untitled (disk1) / : 498.69 GB (323.08 GB free) - 90 errors
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.06 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.Apogee.driver.DuetFWOverideDriver (1.4.4 - SDK 10.6) [Support]
Startup Items: ℹ️
iCoreService: Path: /Library/StartupItems/iCoreService
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.sbd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
13 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[failed] com.apple.efilogin-helper.plist [Details]
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.systemstats.analysis.plist [Details]
[failed] com.apple.systemstats.daily.plist [Details]
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
13 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.ApogeePopup.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[loaded] com.trendmicro.itis.loginmgr.agent.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.DuetDaemon.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[loaded] com.trendmicro.itis.icore.agent.plist [Support]
User Launch Agents: ℹ️
[running] com.spotify.webhelper.plist [Support]
User Login Items: ℹ️
TmLoginMgr Application (/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app)
TmLoginMgr Application (/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app)
DuetPopUp Application (/System/Library/Extensions/DuetPlugIn.bundle/Contents/DuetPopUp.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
DirectorShockwave: Version: 12.1.4r154 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User internet Plug-ins: ℹ️
NPRoblox: Version: 1.0.2.11 [Support]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
2% mds_stores
1% loginwindow
1% launchd
1% fontd
Top Processes by Memory: ℹ️
60 MB Finder
52 MB sandboxd
52 MB mds
47 MB mds_stores
43 MB installd
Virtual Memory Information: ℹ️
963 MB Free RAM
1.11 GB Active RAM
865 MB Inactive RAM
742 MB Wired RAM
13.03 GB Page-ins
315 MB Page-outs
Diagnostics Information: ℹ️
Jan 18, 2015, 03:04:13 PM /Library/Logs/DiagnosticReports/Google Chrome_2015-01-18-150413_[redacted].hang
Jan 17, 2015, 11:45:59 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234559_[redacted].cr ash
Jan 17, 2015, 11:44:12 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234412_[redacted].cr ash
Jan 17, 2015, 11:40:14 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234014_[redacted].cr ash
Jan 17, 2015, 11:39:24 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233924_[redacted].cr ash
Jan 17, 2015, 11:38:16 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233816_[redacted].cr ash
Jan 17, 2015, 11:37:21 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233721_[redacted].cr ash
Jan 17, 2015, 11:36:08 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233608_[redacted].cr ash
Jan 17, 2015, 11:34:31 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233431_[redacted].cr ash
Jan 17, 2015, 11:32:32 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233232_[redacted].cr ash
Jan 17, 2015, 11:32:15 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233215_[redacted].cr ash
Jan 17, 2015, 11:29:03 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-232903_[redacted].cr ash
Jan 17, 2015, 05:15:58 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-171558_[redacted].crash
Jan 17, 2015, 03:49:05 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-154905_[redacted].crash
Jan 15, 2015, 04:09:33 PM /Library/Logs/DiagnosticReports/iMovie_2015-01-15-160933_[redacted].hang
Jan 17, 2015, 05:01:24 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-170124_[redacted].crash
Jan 17, 2015, 04:22:41 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-162241_[redacted].crash
Jan 15, 2015, 04:09:35 PM /Library/Logs/DiagnosticReports/iTunes_2015-01-15-160935_[redacted].hang
Jan 18, 2015, 03:03:52 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-18-150352_[redacted].crash
Jan 17, 2015, 11:44:41 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234441_[redacted].cr ash
Jan 17, 2015, 11:41:37 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-234137_[redacted].cr ash
Jan 17, 2015, 11:35:28 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233528_[redacted].cr ash
Jan 17, 2015, 11:33:31 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233331_[redacted].cr ash
Jan 17, 2015, 11:33:15 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233315_[redacted].cr ash
Jan 17, 2015, 11:32:58 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233258_[redacted].cr ash
Jan 17, 2015, 11:32:14 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-233214_[redacted].cr ash
Jan 17, 2015, 11:28:34 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-232834_[redacted].cr ash
Jan 17, 2015, 11:28:19 PM /Library/Logs/DiagnosticReports/efilogin-helper_2015-01-17-232819_[redacted].cr ash
Jan 17, 2015, 05:34:50 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-173450_[redacted].crash
Jan 17, 2015, 04:54:41 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-165441_[redacted].crash
Jan 17, 2015, 04:34:41 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-163441_[redacted].crash
Jan 17, 2015, 04:16:29 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-161629_[redacted].crash
Jan 17, 2015, 04:06:18 PM /Library/Logs/DiagnosticReports/systemstats_2015-01-17-160618_[redacted].crash
Jan 17, 2015, 08:22:50 AM /Library/Logs/DiagnosticReports/diagnosticd_2015-01-17-082250_[redacted].crash
Jan 16, 2015, 03:49:18 PM /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-01-16-154918_[reda cted].hang
Jan 16, 2015, 02:18:04 PM Self test - passed1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH 25 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t PlistBuddy{,' 2>&1'}' -c Print' OSBundleRequired 1159 20 ' function f() { n++;sub(/^/,"^");gsub(/\./,"\\.");gsub(/\+/,"\\+");gsub(/\-/,"\\-");gsub(/\?/,"\\?");print|"sort|uniq";};function g(N,d) { if(n<N) print d;};' Info.plist );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=(\\n%s{:\ ,\\n\\n}%s\\n '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n '"${p[50]}"'mod date: %s\n '"${p[50]}"'checksum: %s\n%s\n' '\n ...and %s more line(s)\n' 'RSSI: %s\nNoise: %s\nTx rate: %s\n' {Privacy,Mode}': %s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' "${p[56]}"\ ' $0&&!/ /{f()} END{g(10,"^com\.apple\.")} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p;' '/\.kext\/(Contents\/)?'${p[57]}'$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?'${p[57]}'$/p' ' NR>1&&$3!~/0x|\.([0-9]{3,}|[-0-9A-F]{36}|apple\.launchctl\.(Aqua|Background|System))$/ { print $3":"$2;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' "${p[56]}"\ ' /\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/{f()} END{g(900,"^/System/")} ' ' /\.dylib$/!d;s/(\.|\+|\-|\?)/\\\1/g;s/^/^/p;' "${p[56]}"\ ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");f();} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]"\.plist\t"c[i];g(500,"Launch");} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/(ok.+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :'${p[53]}' "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";if(!$2) $2="'"${p[28]}"'";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1=="op" {m=$3};$1~"lN" {N=$2};$1~"lR" {S=$2};$1~"Tx" {T=$2};$1~/^st/ {s=$2};$1~"li"&&$3!~"wpa2" {printf("'"${f[9]}"'",toupper($3))};END { if(S*N*T&&(S-N<'${p[25]}'||T<'${p[55]}')) printf("'"${f[8]}"'",S,N,T);if(s~/^r/&&m!~/^st/) printf("'"${f[10]}"'",m);} ' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' { p="'"${p[52]}"'\\ :'"${p[35]}"' \""$0"\"/*/'${p[57]}'";p|getline;close(p);if($0~/ /||$0=="") $0="'"${p[28]}"'";};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${p[57]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/'${p[57]}'$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if($2!="="||!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/:(0|\-(4[34])?)$/p' ' BEGIN{FS=":"};{ if($2) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else print $1;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil "${p[52]}\\" whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name '${p[57]}' -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CReq "a underr|I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 "{bundle,mach-o-dylib}"`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -get{dnsservers,info}\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel}\ extensions Heat System\ load boot\ args FileVault Diagnostic\ reports Log {Free\ space,Swap}' (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports User Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Bundles {,Inserted\ }dylibs Stylesheet Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors Bad\ plists I/O\ errors Memory\ pressure SMC Shutdowns 'High file counts' );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { Q=5;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo true;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';printf '[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[54]};};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=No;((v['$((i+1))']==0))&&v=;};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Ev "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 22;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;B0&&{ D13 5 5 69 53;D13 5 54 30 56;C4;D23 5 14 12 14;C4;};D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;C4;};D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 7;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 8;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B3 7 7 73;B1&&{ A8 18 26 23;B7 7;B4 0 0 74;C3 23;};A2 18 26 23;B7 7;B4 0 0 74;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;B4 14 15 52;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 6;D13 25 37 32 31;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 2;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 33;D13 4 8 41 52;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 32;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 1;D23 22 9 37 57;A9;C2 39;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be a series of messages in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
[Process completed]
The messages won't be spaced equally apart in time, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "[Process completed] to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the last message you saw. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Why is my macbook pro running so slowly all of a sudden?
Just recently my 13" Macbook Pro started to run very slowly. When I search something on google, the spinning wheel will pop up as my cursor and remain for about 30 seconds while I am unable to do or click on anything and if itunes is playing in the background then the song will stop abruptly. Everything eventually loads but its just a pain in the butt. Before this i was doing the exact same type of things with my computer and it handled them fine so i do not believe its an issue of RAM. THis happened to me once before and when I turned my computer back on it just got to the gray apple logo and would go no further, somehow my harddrive failed. Any information or help on this problem would be greatly appreciated.
If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
Launch the Console application in the same way as above, and select “kernel.log” from the file list. Post the dozen or so most recent messages in the log — the text, please, not a screenshot.
If there are runs of repeated messages, post only one example of each. Do not post many repetitions of the same message. -
Macbook Pro freezes during photo browsing (all the time)!
Hi all,
My MacBook Pro (early 2011), 2GHz i7, running OSX 10.8.2 continuously freezes and resets while im browsing through photos.
I use the laptop for going through my large collection of videos and photos taken with my GoPro Hero HD2 and every single time i look through the photos (using Xee V2.2 as my app), after 5-6min of browsing, the laptop freezes and resets. Also, i think its important to mention i actually copy the photos to the laptop so browsing is quicker than reading from SD card.
I have a error report for this which i can post up (if its safe to do so, not sure how much potential personal information is in this error report?!).
Any ideas why this is happening? ANY help would be greatly appreciated!
Cheers
CristianOk, so i just wana say thanks, this fixed the crashing/re-starting issue however now it seems Xee crashes (without re-booting the system) which is great but still not ideal..
Does this mean i have to move the kext files every time i need to browse images? That would REALLY suck...
The report below:
Process:
Xee [469]
Path:
/Applications/Image & Photo/Xee.app/Contents/MacOS/Xee
Identifier:
cx.c3.xee
Version:
2.2
Code Type:
X86 (Native)
Parent Process: launchd [276]
User ID:
502
Date/Time:
2013-01-27 20:48:08.052 +1100
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report:
42968 sec
Crashes Since Last Report:
7
Per-App Crashes Since Last Report: 2
Anonymous UUID:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a0000020
VM Regions Near 0xa0000020:
__LINKEDIT
000000008fede000-000000008fef1000 [ 76K] r--/rwx SM=COW /usr/lib/dyld
--> Submap
0000000090000000-00000000ac000000
r--/rwx machine-wide submap
mapped file
0000000090000000-0000000090007000 [ 28K] r-x/r-x SM=COW Object_id=160497a0
Application Specific Information:
objc_msgSend() selector name: xeeImageLoadingProgress:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib
0x9649aa87 objc_msgSend + 23
1 cx.c3.xee
0x00010340 -[XeeImage triggerLoadingAction] + 43
2 libobjc.A.dylib
0x964b35d3 -[NSObject performSelector:withObject:] + 70
3 com.apple.Foundation
0x9028b0c0 __NSThreadPerformPerform + 395
4 com.apple.CoreFoundation
0x9001966f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
5 com.apple.CoreFoundation
0x90019099 __CFRunLoopDoSources0 + 233
6 com.apple.CoreFoundation
0x9003ee46 __CFRunLoopRun + 934
7 com.apple.CoreFoundation
0x9003e63a CFRunLoopRunSpecific + 378
8 com.apple.CoreFoundation
0x9003e4ab CFRunLoopRunInMode + 123
9 com.apple.HIToolbox
0x9464115a RunCurrentEventLoopInMode + 242
10 com.apple.HIToolbox
0x94640df5 ReceiveNextEventCommon + 162
11 com.apple.HIToolbox
0x94640d44 BlockUntilNextEventMatchingListInMode + 88
12 com.apple.AppKit
0x98a4ea3a _DPSNextEvent + 724
13 com.apple.AppKit
0x98a4e26c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
14 com.apple.AppKit
0x98a446cc -[NSApplication run] + 855
15 com.apple.AppKit
0x989e76f6 NSApplicationMain + 1053
16 cx.c3.xee
0x00002772 _start + 216
17 cx.c3.xee
0x00002699 start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x94c919ae kevent + 10
1 libdispatch.dylib
0x9350cc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x9350c7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x94c919ae kevent + 10
1 cx.c3.xee
0x0006bc61 -[XeeKQueue eventLoop] + 149
2 com.apple.Foundation
0x9028e1d8 -[NSThread main] + 45
3 com.apple.Foundation
0x9028e15b __NSThread__main__ + 1396
4 libsystem_c.dylib
0x962d8557 _pthread_start + 344
5 libsystem_c.dylib
0x962c2cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x94c910ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x962db04c _pthread_workq_return + 45
2 libsystem_c.dylib
0x962dae19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x962c2cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x94c910ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x962db04c _pthread_workq_return + 45
2 libsystem_c.dylib
0x962dae19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x962c2cca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x94c910ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x962db04c _pthread_workq_return + 45
2 libsystem_c.dylib
0x962dae19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x962c2cca start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib
0x94c910ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x962db04c _pthread_workq_return + 45
2 libsystem_c.dylib
0x962dae19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x962c2cca start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x02a7ee00 ebx: 0x00a6d400 ecx: 0x00095b0c edx: 0xa0000000
edi: 0x0047cce0 esi: 0x00a6d400 ebp: 0xbfffe4a8 esp: 0xbfffe478
ss: 0x00000023 efl: 0x00010206 eip: 0x9649aa87 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xa0000020
Logical CPU: 2
Binary Images:
0x1000 -
0xa5fe7 +cx.c3.xee (2.2) <D38A1F79-6A82-D5E8-60FB-D0B6EE2CC2DD> /Applications/Image & Photo/Xee.app/Contents/MacOS/Xee
0xe5000 - 0x190fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0x1d4000 - 0x1e5ffb +org.mozilla.universalchardet (1.0) <C96D0D7F-C9C2-AA39-62CE-3FEFCA5686DE> /Applications/Image & Photo/Xee.app/Contents/Frameworks/UniversalDetector.framework/Versions/A/Univer salDetector
0x1f9000 - 0x2a6ff7 +de.dstoecker.xadmaster (2.7 [libxad 13.0, modified]) <81E66D39-01D2-9297-EB23-2A52336AEE7B> /Applications/Image & Photo/Xee.app/Contents/Frameworks/XADMaster.framework/Versions/A/XADMaster
0x1799000 - 0x179cfef com.apple.LiveType.component (2.1.3 - 2.1.3) /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
0x17a1000 - 0x17a4ff3 +com.divx.divxtoolkit (1.0 - 1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
0x17a9000 - 0x17b6ff3 com.apple.Librarian (1.1 - 1) <88A55A5E-40FF-3234-8394-2317120B79AB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x17e4000 - 0x17e6ffc com.apple.IOAccelerator (19.0.26 - 19.0.26) <6A93A355-1FC9-3E0A-8A4F-B924EC2F2CD8> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
0x17ec000 - 0x17f7ffb libGPUSupportMercury.dylib (8.6.1) <A4CBD804-F50A-365B-B348-AE6BC80D52A1> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupportMercury.dylib
0x3a00000 - 0x3a65fde com.apple.LiveType.framework (2.1.3 - 2.1.3) /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
0x3a85000 - 0x3addfff +com.DivXInc.DivXDecoder (6.8.4.3 - 6.8.4) <26A406B3-E4BC-C6FF-8F28-A99FFEB5CF2D> /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x3b01000 - 0x3bc1fff +net.sourceforge.webcam-osx.common (0.9.2 - 0.9.2) /Library/QuickTime/macam.component/Contents/MacOS/macam
0x5e99000 - 0x5ea5ffb libGPUSupport.dylib (8.6.1) <FB98F9CE-31D0-321C-90FE-87D30294921B> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
0x5eac000 - 0x5ed8ffa GLRendererFloat (8.6.1) <D0348D87-ADBD-302B-95D0-FB3100C219BA> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x5ee1000 - 0x5ee9ffc libcldcpuengine.dylib (2.1.19) <E5429AB3-FE28-3C0C-8942-686BB4191A9E> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x5ef0000 - 0x5ef2fff libCoreFSCache.dylib (24.4) <A089ED2E-0156-3937-BE32-5BED76DF4066> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x8deb000 - 0x8debffb +cl_kernels (???) <B96084FA-28CC-4C55-995E-7791F0C6568E> cl_kernels
0x8dfa000 - 0x8dfaff7 +cl_kernels (???) <2B0D2BD5-4C0B-4FEE-98E6-4B34D4E51C14> cl_kernels
0xab00000 - 0xac8cff8 GLEngine (8.6.1) <2660B1D4-5783-3BED-8C05-F5A4C5A29715> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0xacc3000 - 0xae14ff7 libGLProgrammability.dylib (8.6.1) <E134D5DE-5A89-338A-A938-C7D80F272C9E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0xae42000 - 0xaed1ff7 unorm8_rgba.dylib (2.1.19) <EAF23AD7-DEC1-3346-A7AA-21B308CA2A85> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_rgba.dylib
0xaee3000 - 0xaf75ff7 unorm8_bgra.dylib (2.1.19) <A2C66114-F581-3D86-9BC9-9994156640AF> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0xc000000 - 0xc297fe7 com.apple.AMDRadeonX3000GLDriver (1.0.29 - 1.0.0) <97F2FDCC-0C16-33CC-B888-4DC58E257C4C> /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRade onX3000GLDriver
0xc6ca000 - 0xca43ff3 com.apple.driver.AppleIntelHD3000GraphicsGLDriver (8.0.61 - 8.0.0) <15005A8D-8CE9-30E1-A7F8-E894AB2B0E82> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD3000GraphicsGLDriver
0x8fe80000 - 0x8feb2e57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x90007000 - 0x901efff3 com.apple.CoreFoundation (6.8 - 744.12) <E939CEA0-493C-3233-9983-5070981BB350> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x901f0000 - 0x9050dff3 com.apple.Foundation (6.8 - 945.11) <03B242AC-519C-3683-AA52-E73536B3D55F> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9050e000 - 0x90799ff3 com.apple.RawCamera.bundle (4.00 - 658) <53F1DB23-B58B-3EAF-9D1E-95C34E669DDB> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9079a000 - 0x907defff libGLU.dylib (8.6.1) <06BAFDCA-800C-35E3-B1A3-F05E105B86AB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x907df000 - 0x907dffff com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x907e0000 - 0x90825ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x90826000 - 0x9082dfff liblaunch.dylib (442.26.2) <310C99F8-0811-314D-9BB9-D0ED6DFA024B> /usr/lib/system/liblaunch.dylib
0x910ab000 - 0x91303ff1 com.apple.JavaScriptCore (8536 - 8536.26.7) <75629E05-65FE-3699-8CDC-80C95015CF42> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x91304000 - 0x9131afff com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x9131b000 - 0x91327ffe libkxld.dylib (2050.18.24) <48A75AF6-9D5A-3552-948E-30A1682D3664> /usr/lib/system/libkxld.dylib
0x9132a000 - 0x915eafff com.apple.security (7.0 - 55179.1) <CB470E48-621B-34D9-9E78-8B773358CB6B> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x915eb000 - 0x915f5fff libCSync.A.dylib (324.6) <D2E8AC70-C6D1-3C40-8A82-E50422EDCFBF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91610000 - 0x91701ffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x91702000 - 0x9181aff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x9181b000 - 0x9185dffb com.apple.RemoteViewServices (2.0 - 80.5) <60E04F2F-AFD8-3B1F-BF07-8A3A7EABB8E9> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x9185e000 - 0x918a5ff3 com.apple.CoreMedia (1.0 - 926.62) <69B3835E-C02F-3935-AD39-83F8E81FB780> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x918a6000 - 0x918bffff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x918c0000 - 0x91919ff7 com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <541529F7-063E-370B-9EB2-DF5BE39073E6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x9191a000 - 0x91963ff7 com.apple.framework.CoreWLAN (3.0.1 - 301.11) <ABA6A926-34C2-3C09-AD9F-A87A8A35536A> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x91ceb000 - 0x91dc1fff com.apple.DiscRecording (7.0 - 7000.2.4) <C14E99B9-DEFA-3812-89E5-464653B729F4> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x91dc2000 - 0x91dc6ffc libGIF.dylib (845) <714E9F0D-D7A3-3F58-B46E-FCBE0F144B23> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91dfd000 - 0x91e0afff libGL.dylib (8.6.1) <C7A3917A-C444-33CC-8599-BB9CD8C12BC4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x91e0b000 - 0x91e19ff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x91e1a000 - 0x91e94ff7 com.apple.securityfoundation (6.0 - 55115.4) <A959B2F5-9D9D-3C93-A62A-7399594CF238> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x91e95000 - 0x91e97fff libCVMSPluginSupport.dylib (8.6.1) <8A174BD9-992E-351D-8F9A-DF6991723ABE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x91f36000 - 0x91fafff0 com.apple.CorePDF (2.0 - 2) <6B5BF755-F336-359C-9A99-F006F61442CF> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x91fb0000 - 0x91fddffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x91fde000 - 0x920b2fff com.apple.backup.framework (1.4.1 - 1.4.1) <55F2A679-9B21-3F43-A580-4C2ECF6A5FC5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x920b3000 - 0x920b3fff libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
0x920b4000 - 0x920b5fff libremovefile.dylib (23.1) <98622D14-DAAB-3AD8-A5D9-C322BF572A98> /usr/lib/system/libremovefile.dylib
0x920b6000 - 0x921aeff9 libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
0x921af000 - 0x921b6ffe com.apple.agl (3.2.1 - AGL-3.2.1) <8E0411D3-19F7-30E1-92A2-337F7F0EBCDA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x921b7000 - 0x921ceff4 com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x921cf000 - 0x9230aff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9230b000 - 0x92337ff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x92338000 - 0x92344ff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x92631000 - 0x9267dfff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x9267e000 - 0x92681ffd libCoreVMClient.dylib (24.4) <C54E8FD0-61EC-3DC8-8631-54288AC66AC8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x92682000 - 0x92740ff3 com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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0x9697e000 - 0x96af6ff5 com.apple.QuartzCore (1.8 - 304.0) <0B0EC55A-9084-3E28-9A84-1813CE3FAA9B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x96af7000 - 0x96b91fff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x96b92000 - 0x96baffff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x96bb2000 - 0x96d0fffb com.apple.QTKit (7.7.1 - 2599.13) <2DC9E2BB-9895-3D02-A318-88431052E70B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x96d10000 - 0x96d18fff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x96d19000 - 0x96d58ff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x96d59000 - 0x973e5feb com.apple.CoreAUC (6.16.00 - 6.16.00) <654A0AB8-F24F-3489-8F70-F0A22414FE08> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x973e6000 - 0x97421fe7 libGLImage.dylib (8.6.1) <A3442557-18D5-332E-8859-423D5A20EBBE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x97422000 - 0x9748afe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x97725000 - 0x97743ff3 com.apple.openscripting (1.3.6 - 148.2) <55738D66-CC15-3F43-9265-00C3322D39C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x97744000 - 0x9776dff7 libRIP.A.dylib (324.6) <7976E6A2-A489-33F5-A727-7634DDE3B761> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9779f000 - 0x9779ffff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x977ac000 - 0x977acfff libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib
0x977ad000 - 0x977c4fff com.apple.GenerationalStorage (1.1 - 132.2) <93694E0D-35D3-3633-976E-F354CBD92F54> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x977c5000 - 0x97841ff3 com.apple.Metadata (10.7.0 - 707.3) <6B6A6216-23D0-34CE-8099-BEE9BA42501E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x97875000 - 0x978ccff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x97919000 - 0x97b49fff com.apple.QuartzComposer (5.1 - 284) <4E8682B7-EBAE-3C40-ABDB-8705EC7952BD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x97b4a000 - 0x97bcfff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x97bd0000 - 0x97c38ff7 com.apple.framework.IOKit (2.0 - 755.18.10) <9A80E97E-544F-3A45-916D-6DB7ED217E33> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97c39000 - 0x97c3cff9 libCGXType.A.dylib (324.6) <3004616B-51F6-3B9D-8B85-DCCA3DF9BC10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x97c3d000 - 0x97cddff7 com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x97cde000 - 0x97d40fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x97d41000 - 0x980d4ffb com.apple.MediaToolbox (1.0 - 926.62) <7290B07B-4D03-3B46-809C-64C8FB97B40C> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x980d5000 - 0x9816dfff com.apple.CoreServices.OSServices (557.4 - 557.4) <C724AB29-A596-3E1E-9FF1-A4E509AD843A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x9816e000 - 0x9824ffff libcrypto.0.9.8.dylib (47) <D4EFFCFB-206D-3E3D-ADB5-CBAF04EB8838> /usr/lib/libcrypto.0.9.8.dylib
0x9825c000 - 0x98679fff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x9867a000 - 0x9867cfff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x9867d000 - 0x988eafff com.apple.imageKit (2.2 - 667) <3F5F92DB-C0C0-3C5F-98C6-B84AB9E28B55> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x988eb000 - 0x994a7ffb com.apple.AppKit (6.8 - 1187.34) <06EDB1D1-3B8A-3699-8E3A-D8F50A27AB7C> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x994a8000 - 0x994eaff7 libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib
0x994eb000 - 0x994ecfff libsystem_sandbox.dylib (220) <4E42390B-25EC-3530-AF01-337E430C16EB> /usr/lib/system/libsystem_sandbox.dylib
0x99bf5000 - 0x99c19fff libJPEG.dylib (845) <547FA9A5-0BBB-3E39-BACA-F3E2DAE57DB0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x99c1a000 - 0x99cc9ff7 com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x99cca000 - 0x99dc8ff7 libFontParser.dylib (84.5) <B3006327-7B2D-3966-A56A-BD85F1D71641> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x99dc9000 - 0x99e0aff7 com.apple.framework.CoreWiFi (1.0 - 100.10) <944B3FAE-F901-3276-A676-9D52295DA817> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x99e0b000 - 0x99f07ff3 com.apple.DiskImagesFramework (10.8 - 344) <98C16F91-9D3E-3FD0-A30B-BD49EE4ED9A4> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x99f08000 - 0x99f0effc libCGXCoreImage.A.dylib (324.6) <D75B1309-D224-344F-A28F-2B552859DDFC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x99f0f000 - 0x99f73fff com.apple.datadetectorscore (4.0 - 269.1) <4D155F09-1A60-325A-BCAC-1B858C2C051B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x99f74000 - 0x99fcdfff com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x99fce000 - 0x99fd5fff libsystem_dnssd.dylib (379.32.1) <6A505284-2382-3F27-B96F-15FFDACF004E> /usr/lib/system/libsystem_dnssd.dylib
0x99fd6000 - 0x9a02ffff com.apple.QuickLookFramework (4.0 - 555.4) <96911441-FDD4-3B68-9E0C-51BA11A97C2E> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x9a0c8000 - 0x9a117ff6 libTIFF.dylib (845) <989A2EB9-3A49-3157-8E9C-B16E6005BC64> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9a118000 - 0x9a1afff7 com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9a1b0000 - 0x9a1b8fff com.apple.CommerceCore (1.0 - 26) <AF0D1990-8CBF-3AB4-99DF-8B7AE14FB0D5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x9a1b9000 - 0x9a2c9ff3 com.apple.QuickTimeImporters.component (7.7.1 - 2599.13) <410311C4-34FF-38F0-8EE0-3093AEEC1A82> /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
0x9a2ca000 - 0x9a2dffff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9a2e0000 - 0x9a2e0fff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9a2e1000 - 0x9a49dffd libicucore.A.dylib (491.11.1) <B19E450A-BAF1-3967-9C95-7F77DC0B4639> /usr/lib/libicucore.A.dylib
0x9a49e000 - 0x9a4a1fff com.apple.help (1.3.2 - 42) <AD7EB1F0-A068-3A2C-9D59-38E59CEC0D96> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x9a4a2000 - 0x9a4c7ff7 com.apple.CoreVideo (1.8 - 99.3) <5B872AC0-E82D-3475-A3F9-FD95F380560D> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9a4c8000 - 0x9a4cefff libGFXShared.dylib (8.6.1) <E32A7266-FCDD-352C-9C2A-8939265974AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x9a4d1000 - 0x9a507ffb com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x9a53e000 - 0x9a57fff7 libcups.2.dylib (327) <F46F8703-FEAE-3442-87CB-45C8BF98BEE5> /usr/lib/libcups.2.dylib
0x9a583000 - 0x9a584ffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9a585000 - 0x9a5dffff com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x9a637000 - 0x9a65cff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x9a65d000 - 0x9a668fff libcommonCrypto.dylib (60026) <A6C6EDB8-7E69-3827-81F3-9A74D0935461> /usr/lib/system/libcommonCrypto.dylib
0x9a669000 - 0x9a69cff5 libssl.0.9.8.dylib (47) <3224FBB3-3074-3022-AD9A-187703680C03> /usr/lib/libssl.0.9.8.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 620
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=183.3M resident=106.2M(58%) swapped_out_or_unallocated=77.1M(42%)
Writable regions: Total=217.8M written=17.7M(8%) resident=40.2M(18%) swapped_out=0K(0%) unallocated=177.6M(82%)
REGION TYPE
VIRTUAL
===========
=======
ATS (font support)
32.0M
CG backing stores
172K
CG image
4K
CG raster data
28K
CG shared images
160K
CoreImage
72K
CoreServices
3388K
IOKit
4728K
IOKit (reserved)
128K
reserved VM address space (unallocated)
MALLOC
156.2M
MALLOC guard page
48K
Memory tag=240
4K
Memory tag=242
12K
Memory tag=243
8K
Memory tag=249
192K
Memory tag=35
2784K
OpenCL
16K
Stack
67.0M
VM_ALLOCATE
16.1M
__DATA
10.2M
__DATA/__OBJC
456K
__IMAGE
528K
__IMPORT
32K
__LINKEDIT
33.6M
__OBJC
2296K
__OBJC/__DATA
64K
__PAGEZERO
4K
__TEXT
149.7M
__UNICODE
544K
mapped file
71.3M
shared memory
512K
===========
=======
TOTAL
551.8M
TOTAL, minus reserved VM space
551.7M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f3
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3 -
Macbook Pro 13 inch (2011) freezes all the time
Hi all ,
About a week ago, I started to experience difficulties working on my MacBook Pro - the whole system started to "freeze" and glitch all over the place, e.g. finder not responding like it should be, opening folders takes ages (in some cases up to 1 minute), and even as I type this text now. In my case, rebooting did not do the trick, my Mac was still glitching like ****.
So I went on, freed 150GB of data on hard drive, deleted all Autostart Applications, even wiped PVRAM, however, the results were negative - nothing changed, whilst Disc Utility reported, that no mistakes with drive were found. I then continued to struggle, and this time wiped the hard drive, and reinstalled the system completely from disc. However, after the system had been installed (after about 3 hours of wait), I noticed that yet again my Mac is freezing up, just like before.
So here lays my question - is there anything else I can do, before taking it to local Apple Store ?I've been having the same issues. However, I've replaced the hard drive and memory sticks and clean installed Snow Leopard twice now, but I'm still having issues with freezing. Typically it will freeze one application, followed by inability to use expose, spaces, and the other applications I have open in succession as I try to access them. So far I've reset RVRAM, run disk utility, hardware tests, and just about everything else there is with no luck.
I have a mid-2009 13" so I'm wondering if it's the processor beginning to go but I'll keep trying.
I've been in to the Genius Bar twice in the last week. Apple will try to run their tests on every part of your system. However, nothing came back wrong the first time and they sent me home. It crashed at least half a dozen times that night. After a week more of trouble shooting, I took it back in and still nothing. I've also gotten the '?' folder upon bootup many times and the 'prohibitory' sign upon bootup as well. I'm guessing its the CPU for me but if yours is new, it should still be under warranty and Apple will fix it (if they can find a problem). I'll keep looking and working on this until I can get mine working again and if I figure it out, I'll let you know.
Best of luck -
MacBook Pro 13', Mid 2010 freezing all the time
I have MacBook Pro 13', Mid 2010 running Mac OS X Lion 10.7.5. It freezes at least twice a day, I need to push the power button until it restarts every time. Already did the hardware test twice, it says it's all fine... so where is the problem?! I don't have any time to loose going to the Apple Store and giving away my computer for a check up. Anyone experiencig similar problems?
Cheers
EvI have MacBook Pro 13', Mid 2010 running Mac OS X Lion 10.7.5. It freezes at least twice a day, I need to push the power button until it restarts every time. Already did the hardware test twice, it says it's all fine... so where is the problem?! I don't have any time to loose going to the Apple Store and giving away my computer for a check up. Anyone experiencig similar problems?
Cheers
Ev -
Macbook pro crashes in sleep mode ALL the time - with LOG. HELP!
Hi there,
My macbook pro 13' intel 2.26 5 GB RAM, currently running Mac Os Lion 10.7.1 constantly crashes when going to sleep mode. This happens regardless of the lid being closed or not.
Here's the log from the last crash.. hope it helps anyone giving me a hint ! Thanks
Process: rapportd [196]
Path: /Library/Rapport/*/rapportd
Identifier: rapportd
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [131]
Date/Time: 2011-09-15 15:20:19.620 +0100
OS Version: Mac OS X 10.7.1 (11B26)
Report Version: 9
Crashed Thread: 4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000820f0000
VM Regions Near 0x820f0000:
mapped file 0000000002000000-0000000002f89000 [ 15.5M] r--/r-x SM=ALI /usr/share/icu/icudt46l.dat
-->
__TEXT 000000008fe50000-000000008fe83000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc[196]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x963e6066 __write_nocancel + 10
1 libsystem_c.dylib 0x909091f9 __swrite + 35
2 libsystem_c.dylib 0x9090910f _swrite + 125
3 libsystem_c.dylib 0x9090a9aa __sflush + 127
4 libsystem_c.dylib 0x9090a912 fflush + 89
5 rapportd 0x000215bc logfile_safe_write_int + 272
6 rapportd 0x00018cbb env_logcore_write_to_logfile + 57
7 rapportd 0x0001a0e5 write_permitted_to_logfile + 67
8 rapportd 0x0001975d pool_map + 87
9 rapportd 0x0001bb65 flush_env_buffers + 125
10 rapportd 0x0001d215 message_to_logfile + 103
11 rapportd 0x0001d32a env_log_message + 101
12 rapportd 0x0001fb35 counters_stat + 190
13 rapportd 0x00003246 main_helper() + 1614
14 rapportd 0x0000231a start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x963e690a kevent + 10
1 libdispatch.dylib 0x9a58cccc _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9a58b71b _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x963e602e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9090eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x909106fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x963e602e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9090eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x909106fe start_wqthread + 30
Thread 4 Crashed:
0 ??? 0x820f0000 0 + 2182021120
1 libsystem_c.dylib 0x9090ced9 _pthread_start + 335
2 libsystem_c.dylib 0x909106de thread_start + 34
Thread 4 crashed with X86 Thread State (32-bit):
eax: 0x820f0000 ebx: 0x0002c5b3 ecx: 0xbffff8d0 edx: 0xbffff8cc
edi: 0xbffff8d8 esi: 0x0044d500 ebp: 0xb0288f98 esp: 0xb0288f3c
ss: 0x00000023 efl: 0x00010246 eip: 0x820f0000 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x820f0000
Logical CPU: 0
Binary Images:
0x1000 - 0x64fff +rapportd (??? - ???) <42DCBC21-A454-8034-CF9D-F0538E4D15FB> /Library/Rapport/*/rapportd
0xaf000 - 0x147ff7 +RapportWR.dylib (??? - ???) <A50472EA-F9E8-3C45-E173-216263532AEC> /Library/Rapport/*/RapportWR.dylib
0x16e000 - 0x2fafeb +RapportUtil1.dylib (??? - ???) <1498F0C2-822D-A50A-5FF3-9742F51AA8E7> /Library/Rapport/*/RapportUtil1.dylib
0x3f8000 - 0x420fef +librooksbas.dylib (??? - ???) <47AE683D-276B-AE68-1638-15CE02868140> /Library/Rapport/*/librooksbas.dylib
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0x9800a000 - 0x9840cff6 libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9840d000 - 0x98430fff com.apple.CoreVideo (1.7 - 70.0) <0CBE6F3B-34C7-3C6B-9BB1-826F9905ECC1> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x98431000 - 0x98444ff9 com.apple.MultitouchSupport.framework (220.62 - 220.62) <5BD8730D-43A4-3040-9EA3-0BDA52A392A9> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x984f9000 - 0x9850dff7 com.apple.CFOpenDirectory (10.7 - 144) <665CDF77-F0C9-3AFF-8CF8-64257268B7DD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x98577000 - 0x9857dffb com.apple.print.framework.Print (7.0 - 247) <1140BB03-0720-308F-8D92-F71B347D63D6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x985b3000 - 0x98617fff com.apple.framework.IOKit (2.0 - ???) <B5888D02-8C36-3404-A37E-7457D950D629> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x98618000 - 0x9863aff1 com.apple.PerformanceAnalysis (1.10 - 10) <45B10D4C-9B3B-37A6-982D-687A6F9EEA28> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x986aa000 - 0x986b3fff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib
0x98ab5000 - 0x98af1fff libcups.2.dylib (2.9.0 - compatibility 2.0.0) <8CB51735-ABE4-37AD-9019-845BB768955F> /usr/lib/libcups.2.dylib
0x98af2000 - 0x98d63ffb com.apple.CoreImage (7.77 - 1.0.1) <DF1D9EB7-5879-3EA2-8CF5-80004DAC18BC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x98e3e000 - 0x98e9bffb com.apple.htmlrendering (76 - 1.1.4) <743C2943-40BC-36FB-A45C-3421A394F081> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x98e9c000 - 0x98ea1ff7 libmacho.dylib (800.0.0 - compatibility 1.0.0) <56A34E97-518E-307E-8218-C5D43A33EE34> /usr/lib/system/libmacho.dylib
0x98ea2000 - 0x98ebfff3 com.apple.openscripting (1.3.3 - ???) <31A51238-0CA1-38C7-9F0E-8A6676EE3241> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x98ec0000 - 0x98ecefff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x98ef9000 - 0x98effffd com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x9905a000 - 0x9906aff7 libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib
0x9906b000 - 0x99072fff libnotify.dylib (80.0.0 - compatibility 1.0.0) <B3B3875D-311D-31A7-A09F-D1BC56795E00> /usr/lib/system/libnotify.dylib
0x9907e000 - 0x9955aff6 libBLAS.dylib (??? - ???) <327C1517-2B63-3D8C-8D8E-CB4EBA2A9C36> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9955b000 - 0x995c5ff3 com.apple.CoreSymbolication (2.1 - 66) <B11C9057-1611-36A5-81F6-2C97A7047321> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x9960a000 - 0x9990dff7 com.apple.Foundation (6.7 - 833.1) <94BFFEDD-0676-368D-B4C6-8784E1DA4306> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9990e000 - 0x99919ffc com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9991a000 - 0x99950ff7 com.apple.AE (527.6 - 527.6) <77999151-94E3-37CD-A49E-7A9F9084F886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x99951000 - 0x99c90ff3 com.apple.HIToolbox (1.7 - ???) <A9583F07-218D-35CD-B29C-C65E6D008836> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x9a3be000 - 0x9a510ffb com.apple.audio.toolbox.AudioToolbox (1.7 - 1.7) <5767C518-343D-36DB-8D59-C72986161AEC> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9a58a000 - 0x9a598fff libdispatch.dylib (187.5.0 - compatibility 1.0.0) <1883C8E2-D180-3EA0-8BEF-325F2FEDACD1> /usr/lib/system/libdispatch.dylib
0x9a599000 - 0x9a59cffd libCoreVMClient.dylib (??? - ???) <1438A7D5-A622-3623-A49F-45F881B1D947> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x9a59d000 - 0x9a59dff0 com.apple.ApplicationServices (41 - 41) <BED33E1D-C95C-3654-9A3A-0CB3607F9F10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9a95c000 - 0x9a96dfff libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib
0x9a96e000 - 0x9a9f8ffb com.apple.SearchKit (1.4.0 - 1.4.0) <C8567435-9CD1-35EE-AE05-304D28858C42> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9b45c000 - 0x9b47bfff com.apple.RemoteViewServices (1.0 - 1) <D9810485-6A62-3758-96F5-48950AF250F1> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x9b47c000 - 0x9b4c5ff7 libGLU.dylib (??? - ???) <3524C956-C8B2-3E8B-805D-9E25E5481A58> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9b7c5000 - 0x9bc6bfeb com.apple.RawCamera.bundle (3.8.0 - 577) <E49AF1AA-A663-9CC9-D015-28968F253339> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9bc6c000 - 0x9bcdafff com.apple.Heimdal (2.1 - 2.0) <5BA5BFA4-0B05-3B00-AF06-C3D0D60F36BC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9bcdb000 - 0x9bd62fff com.apple.print.framework.PrintCore (7.0 - 366) <D037D344-7463-3620-AE8F-8D0D3EA5CE8E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9bd63000 - 0x9bd80fff libresolv.9.dylib (46.0.0 - compatibility 1.0.0) <95AE43ED-6C52-3B39-89B6-54C81C62F1FF> /usr/lib/libresolv.9.dylib
0x9bdd0000 - 0x9be2cff3 com.apple.Symbolication (1.2 - 83.1) <E651A2F1-CC13-3DDD-9B0A-09180014966B> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x9be71000 - 0x9bf9aff9 com.apple.CFNetwork (520.0.13 - 520.0.13) <B21DE9ED-1D99-39C0-9E24-77D2A48FBFEF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x9bf9b000 - 0x9bffdff3 libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
0x9c38a000 - 0x9c39ffff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9c3a0000 - 0x9c42cff7 com.apple.CoreText (4.0.0 - ???) <2ADB0C1E-FE27-371C-8EC3-69D5CFEA2BE7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9c47d000 - 0x9c47eff0 libunc.dylib (24.0.0 - compatibility 1.0.0) <BCD277D0-4271-3E96-A4A2-85669DBEE2E2> /usr/lib/system/libunc.dylib
0x9c4ef000 - 0x9c4f7fff com.apple.DiskArbitration (2.4 - 2.4) <E574D5E7-7297-33B5-8B91-1E6346D5F917> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9c4f8000 - 0x9c558ffb com.apple.audio.CoreAudio (4.0.0 - 4.0.0) <6026C895-3DC6-3785-A7BB-2F2B9E292D95> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9c55c000 - 0x9c5a3fff com.apple.SystemConfiguration (1.11 - 1.11) <A7769080-2A4F-36AF-9484-08A936690307> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9c5b6000 - 0x9c5c1ffb com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <17C11291-5B27-3BE2-8614-7A806745EE8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9c5ca000 - 0x9c61afff libFontRegistry.dylib (??? - ???) <BC35B8F5-7CCA-3A04-A278-FA3306B2C4F8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x9c61b000 - 0x9c659fff com.apple.NavigationServices (3.6 - 192) <CB7AE807-9292-3EBA-A5F5-D7DCEE28A5B7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9c68e000 - 0x9c6aaff5 com.apple.GenerationalStorage (1.0 - 124) <0BC29510-6C26-3445-88B7-21502CAFF372> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x9c728000 - 0x9c74dff9 libJPEG.dylib (??? - ???) <5872B388-D6CC-3DD4-A2F3-8BB464E83D14> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 308
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=133.7M resident=82.6M(62%) swapped_out_or_unallocated=51.1M(38%)
Writable regions: Total=31.6M written=780K(2%) resident=1220K(4%) swapped_out=0K(0%) unallocated=30.4M(96%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1896K
MALLOC 21.3M
MALLOC guard page 48K
Stack 66.0M
VM_ALLOCATE 76K
__CI_BITMAP 80K
__DATA 8272K
__DATA/__OBJC 68K
__IMAGE 1256K
__IMPORT 4K
__LINKEDIT 42.8M
__OBJC 1392K
__OBJC/__DATA 32K
__PAGEZERO 4K
__TEXT 90.9M
__UNICODE 544K
mapped file 126.9M
shared memory 312K
shared pmap 10.0M
=========== =======
TOTAL 371.8MHi Riquier
Sorry to hear about your problem,
I would say the best place to start is using apple diagnostics, if the problem is hardware related we find it quickly.
http://support.apple.com/kb/ht1509
Please post your results.
Good luck.
Dr. C. -
Brand new macbook pro has annoying fan noises all the time
I just picked up my macbook pro 13'' with retina display from apple store today, and the first time when I start it, it generates constant annoying noise! no applications run, nothing, from the moment I push the power button, it just give the noises... very disappointed at macbook pro.... Restart it, same, still gives out constant fan noises.... Even the $300, $400 cheap laptops don't have such problem....
Welcome to Apple Support Communities
Your Mac may be indexing files from the flash storage, and this may cause that your CPU usage is high. In this case, I recommend you to carry on using your Mac and fans will stop working at maximum speed soon.
Another thing you can try is to reset the SMC > http://support.apple.com/kb/HT3964 The SMC is the part that manages fans speed, and if it is not working correctly, fans may not be working properly.
If the SMC reset does not work and fans carry on working at maximum speed for a long time, return your Mac and get another one. -
Why is my macbook pro running so slow and losing internet connection?
Why is my Macbook Pro downloading so slowly and losing internet connection frequently?
Write off the MS stuff as indicators for now--starting with Office 2008, they developed very long launch times. The time to launch 2008 on my old 1.25Ghz G4 and my MBP 2.2G are virtually the same. Even document opens/saves are slow compared to Office 2004 and earlier.
1) You have adequate hard drive space so that eliminates one of the usual suspects.
2) Check for runaway background processes. Quit all running user applications so the computer is at normal idle. Find Activity Monitor in Applications > Utilities and launch it. If you've not run it before, change the "Show" pulldown at the top of the AM window from its default of "User Processes" to "All Processes." There is a column for "%CPU." Click that column header to sort by CPU usage. Watch the processes "bubble" for about a minute to get a better picture of the usage.
If any process is using more than about 25 percent of the CPU cycles while the computer is idling, post the names of the processes and we can see if they can be eliminated. My MBP shows nothing using more that about 5 percent on any given test run as long as I close all my user apps.
3) If you have never done any sort of maintenance procedures, taht can slow you down. Simply restarting the computer a few times a week clear a lot of temporary files. You also may wish to review this article on the Mac OSX periodic maintenance scripts, which, if run, also do a lot of cleanup:
http://thexlab.com/faqs/maintscripts.html
There are other useful articles on file maintenance associated with the one. Here's the index:
http://thexlab.com/faqs/faqs.html
Check out articles with "Maintain" and "Tuning" in the titles.
4) Use Disk Utility to check the SMART Status of your hard drive. A failing drive can make things slow before it makes things stop. -
Why is my macbook pro running slow after os x yosemite upgrade
Why is my macbook pro running so slow after os x yosemite upgrade
Please describe the problem in as much relevant detail as possible. The better your description, the better the chance of a solution.
For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What other changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup. -
HT1338 Why is my MacBook Pro running so slow after installing Mountain Lion 10.8.
Why is my MacBook Pro running so slow after installing Mountain Lion 10.8. I have restarted, created more free space on my hard drive and run disk utilities. Simple operations result 20 seconds or more of the spinning wheel. Some are so slow that the operation does not happen at all. Itunes music cuts out during operations.
Check out this article by Thomas Reed for help http://www.reedcorner.net/understanding-upgrade-nightmares/. Also, make sure all apps are compatible with Mountain Lion using www.roaringapps.com. Do you have any antivirus installed? Make sure all apps are updated as well.
-
Why is my macbook pro running so slow and how do I improve the speed?
why is my macbook pro running so slow and how do I improve the speed?
Write off the MS stuff as indicators for now--starting with Office 2008, they developed very long launch times. The time to launch 2008 on my old 1.25Ghz G4 and my MBP 2.2G are virtually the same. Even document opens/saves are slow compared to Office 2004 and earlier.
1) You have adequate hard drive space so that eliminates one of the usual suspects.
2) Check for runaway background processes. Quit all running user applications so the computer is at normal idle. Find Activity Monitor in Applications > Utilities and launch it. If you've not run it before, change the "Show" pulldown at the top of the AM window from its default of "User Processes" to "All Processes." There is a column for "%CPU." Click that column header to sort by CPU usage. Watch the processes "bubble" for about a minute to get a better picture of the usage.
If any process is using more than about 25 percent of the CPU cycles while the computer is idling, post the names of the processes and we can see if they can be eliminated. My MBP shows nothing using more that about 5 percent on any given test run as long as I close all my user apps.
3) If you have never done any sort of maintenance procedures, taht can slow you down. Simply restarting the computer a few times a week clear a lot of temporary files. You also may wish to review this article on the Mac OSX periodic maintenance scripts, which, if run, also do a lot of cleanup:
http://thexlab.com/faqs/maintscripts.html
There are other useful articles on file maintenance associated with the one. Here's the index:
http://thexlab.com/faqs/faqs.html
Check out articles with "Maintain" and "Tuning" in the titles.
4) Use Disk Utility to check the SMART Status of your hard drive. A failing drive can make things slow before it makes things stop. -
Why does my macbook pro retina display shutdown while entering the administer account
why does my macbook pro retina display shutdown while entering the administer account
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
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