Why is my macbook pro serial number showing as invalid

I have just bought a new 13" retina display Macbook Pro from an online seller. Trying to check it out, apple's website says the serial number is invalid. What the **** have I bought?!

You may have to check the online reseller directly and ask about this matter.
And note they have a different policy of returns and exchanges than Apple
itself. A retail Apple Store or the Apple online (company) store is different
than an authorized independent retailer who resells product. So you should
check with them about a return or replacement. They may also be able to
figure out why they sent you a product that cannot be officially verified.
Good luck in this matter...!

Similar Messages

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    Was it repaired at Apple or an authorized service provider?
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  • My MacBook Pro serial number is invalid

    when entering my serial number into my account, it says my mac book pro serial number is invalid. 

    What do you get when you enter it here?
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Check for typos.
    Ciao.

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    I just recently purchased my MacBook Pro from a seller locally on Craigslist. I couldn't find the serial number on the surface of the laptop (under the battery) or through the system:
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    The 1st picture shows as such because I clicked it. I'm assuming this is what you're talking about:
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    I've been looking all over in Google for my model and where the serial number should be, but can't seem to find it...
    I guess I'll deal with it as is...
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    You can sync data without enabling "Find My Mac":

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  • Adobe Acrobat XI Pro - serial number rejected as invalid

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    You may have to check the online reseller directly and ask about this matter.
    And note they have a different policy of returns and exchanges than Apple
    itself. A retail Apple Store or the Apple online (company) store is different
    than an authorized independent retailer who resells product. So you should
    check with them about a return or replacement. They may also be able to
    figure out why they sent you a product that cannot be officially verified.
    Good luck in this matter...!

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    Hi,
    The original poster or yourself gave no indication of which operating system you are running on.
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  • Why Does Retina MacBook Pro (2012) Suddenly Hibernate With Lid Open?

    I'd like to know why my Retina MacBook Pro (2012) at certain times suddenly go into Hibernate mode when I'm actively using it with the lid open and what I can do to prevent this.
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    Hardware Overview:
      Model Name:    MacBook Pro
      Model Identifier:    MacBookPro10,1
      Processor Name:    Intel Core i7
      Processor Speed:    2.6 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):    256 KB
      L3 Cache:    6 MB
      Memory:    8 GB
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    Let me know if you need more information.
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    This is about the time the hibernate happens.  I've replaced my laptop's name with {COMPUTER NAME}
    Mar 20 18:29:26 {COMPUTER NAME} identityservicesd[375]: <IMMacNotificationCenterManager: 0x7f87d510c9e0>: notification observer: com.apple.iChat   notification: __CFNotification 0x7f87d5210a90 {name = _NSDoNotDisturbEnabledNotification}
    Mar 20 18:29:26 {COMPUTER NAME} identityservicesd[375]: <IMMacNotificationCenterManager: 0x7f87d510c9e0>:    NC Disabled: NO
    Mar 20 18:29:26 {COMPUTER NAME} identityservicesd[375]: <IMMacNotificationCenterManager: 0x7f87d510c9e0>:   DND Enabled: YES
    Mar 20 18:29:26 {COMPUTER NAME} identityservicesd[375]: <IMMacNotificationCenterManager: 0x7f87d510c9e0>: Updating enabled: NO   (Topics: (null))
    Mar 20 18:29:26 {COMPUTER NAME} WindowServer[218]: device_generate_desktop_screenshot: authw 0x7fba81c2e940(2000), shield 0x7fba81c35bd0(2001)
    Mar 20 18:29:27 --- last message repeated 1 time ---
    Mar 20 18:29:27 {COMPUTER NAME} WindowServer[218]: device_generate_lock_screen_screenshot: authw 0x7fba81c2e940(2000)[0, 0, 1920, 1080] shield 0x7fba81c35bd0(2001), dev [1920,1080]
    Mar 20 18:29:27 {COMPUTER NAME} com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.502): Service "com.apple.xpc.launchd.unmanaged.loginwindow.72" tried to hijack endpoint "com.apple.tsm.uiserver" from owner: com.apple.SystemUIServer.agent
    Mar 20 18:29:30 --- last message repeated 1 time ---
    Mar 20 18:29:30 {COMPUTER NAME} kernel[0]: PM response took 4741 ms (30, powerd)
    Mar 20 18:29:30 {COMPUTER NAME} kernel[0]: ARPT: 1632.007298: AirPort_Brcm43xx::powerChange: System Sleep
    Mar 20 18:29:30 {COMPUTER NAME} kernel[0]: ARPT: 1632.007302: wl0: powerChange: *** BONJOUR/MDNS OFFLOADS ARE NOT RUNNING.
    Mar 20 18:29:30 {COMPUTER NAME} kernel[0]: [0x1b014fb000, 0x19000000]
    Mar 20 18:29:30 {COMPUTER NAME} kernel[0]: [0xd8ec7000, 0x19000000]
    Mar 20 18:29:30 {COMPUTER NAME} kernel[0]: [0x1369ac0000, 0xe000000]
    Mar 20 18:29:30 {COMPUTER NAME} kernel[0]: [0x0, 0x0]
    Mar 20 18:29:31 {COMPUTER NAME} kernel[0]: hibernate image path: /var/vm/sleepimage
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    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: IOHibernatePollerOpen(0) 19 ms
    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: hibernate_machine_init reading
    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: PMStats: Hibernate read took 355 ms
    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: hibernate_machine_init pagesDone 212628 sum2 2c66736a, time: 355 ms, disk(0x20000) 447 Mb/s, comp bytes: 57749504 time: 55 ms 985 Mb/s, crypt bytes: 157388800 time: 67 ms 2228 Mb/s
    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: Wake reason: EC.PowerButton (User)
    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: vm_compressor_fastwake_warmup (7450 - 12878) - starting
    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: Previous sleep cause: -60
    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: Previous shutdown cause: 5
    Mar 20 18:30:09 {COMPUTER NAME} kernel[0]: AppleThunderboltNHIType2::prePCIWake - power up complete - took 0 us

    This happened again at about 31% power, again unplugged.   Previously, I had plugged in the power before pressing the power button, but this time I pressed the power button before plugging in.  The display showed me the out of power icon.  Only on plugging it back in was I able to power up the laptop again.
    Is it possible there's a bug either with the displayed power or how remaining power is detected?

  • Started a similar string before.  When I select a recipient in Messages on my Macbook Pro the name shows up in red and says the recipient is no longer registered on iMessage.  I know that they are registered.  Is there a problem with Contacts?

    Started a similar string before.  When I select a recipient in Messages on my Macbook Pro the name shows up in red and says the recipient is no longer registered on iMessage.  I know that they are registered.  Is there a problem with Contacts possibly.  The previous help has been appreciated but the problem persists.

    Hi,
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    It can appear "enabled" and On line but sometimes it is not.
    Also try sending from your iPhone (number) to your Apple ID and see if it gets to the Mac.
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    I also just checked My wife's iPhone as she popped up red.
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    10:00 pm      Tuesday; January 28, 2014
      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
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