WHY IS MY MACBOOKPRO 13INCH THAT I GOT LAST YEAR STUCK ON THE GREY SCREEN AT START UP?

looking to solve the startup issue with my macbook pro

Try booting while holding down command and R keys. Further directions here:
http://www.apple.com/osx/recovery/
When you get to the screen shown on the page, select Disk Utility, then Continue.
In DU, select the hard drive on the left, the First Aid tab on the right, and click Repair Disk.
If the repair works, quit DU and restart.

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    I understand your discontent regarding the delayed availability of our reps when you call us juliusb85! We offer other customer service alternative for you like Twitter @VZWSupport and Facebook http://fb.me/Verizon or we can assist you here also. However, please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance when network issues are suspected is to call 800-922-0204 from a different line to troubleshoot device or send us a message on twitter at @VZWSupport.
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