Why is my moms iPad 3 shutting down and restarting all of the sudden?
I have the I pad two and when I am searching the web the screen just suddenly closes and returns to the home page. I then have to go to google history and bring the page up again. It will do this many times. It does not do this all the time but enough that it's frustrating when I'm in the middle of something and all the data is lost. Example If im shopping on a site and have placed items in a cart those items will be lost. Anyone having similar issues?
I'm not but some have. Try giving your iPad a reset. Hold down the sleep and home keys until you see the silver apple. See if rebooting helps.
If it doesn't a slightly more drastic thing to do is a restore. Do a full sync and backup to preserve all the data on your device. Then go into the settings and erase all content and settings. Which does just that, erases your device, which is why the backup is important. then restore your device from the backup you just made.
Sometimes when things are glitchy starting fresh helps to resolve issues.
Similar Messages
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This just started happening.. I open Itunes and the little round rainbow loading indicator just goes on and doesnt stop.. My itunes wont function.. It gets stuck. Then i have to force quit.. I tried to shut down and restart. also reloaded the latest itune 11.1.3 and it still gets stuck.
i use an external HD and thats fine.. all files are in there. But I have no idea why my itunes app is getting stuck.
Am I the only person this is happening to? What can I do to correct this problem?Hi marlonbnyc!
This article will help provide some basic troubleshooting steps that will serve as a guide for you to resolve this issue:
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
Why is my macbook pro randomly shutting down and restarting?
My macbook pro is randomly shutting down and restarting. It started a couple days ago and seems to happen completely randomly. I did a extended hardware test and no problems were found. I reset the SMC and that didn’t work. Battery is charged and I don’t think its overheating. Im using Mavericks 10.9.1. Someone please help because I can’t even use my mac for anything lately and its really annoying.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful. -
Good day all,
I am new to Mac. Just want to find out if your Macs always prompt you to shut down and restart. Mine happens very often sometimes, and it can be very embarrassing, especially just when you think you are almost done with what you are doing, only for you start all over again. Or, is there anything I am doing wrong, somebody please help, Thanks.
Francis.Hi Francis,
Are you getting kernel panics?
http://support.apple.com/kb/TS3742
http://www.thexlab.com/faqs/kernelpanics.html -
We use the iPhone's at my job and they all have the 4S - one of the guys is having a problem when taking pictures. After taking 5 pictures the phone completely shuts down and re-starts. He has made sure that all apps are closed out, updated the software to the current one and that the battery is fully charged. Can't seem to figure out what the problem is. Anyone???
We use the iPhone's at my job and they all have the 4S - one of the guys is having a problem when taking pictures. After taking 5 pictures the phone completely shuts down and re-starts. He has made sure that all apps are closed out, updated the software to the current one and that the battery is fully charged. Can't seem to figure out what the problem is. Anyone???
-
Why Does My Macbook Retina Keep Shutting Down and Restarting?
Here is the error I got last time. I'm in the middle of finals and can't really afford to lose this computer for another 4 days. What should I do?
Sometimes the screen just black and I can hear noises when I turn the volume up and down. Then I close the computer and it restarts.
Apple Error:
Interval Since Last Panic Report: 1665 sec
Panics Since Last Report: 1
Anonymous UUID: 48A85F8E-79E9-E3E2-8D79-5289D8CE3E6E
Sat Dec 14 11:05:56 2013
panic(cpu 0 caller 0xffffff7fa40cbf1a): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000144: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x103000000 0xffffff8115fe8000 0x0e7150a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff8105c36bf0 : 0xffffff8021e1d636
0xffffff8105c36c60 : 0xffffff7fa40cbf1a
0xffffff8105c36d30 : 0xffffff7fa254c26c
0xffffff8105c36df0 : 0xffffff7fa261f1f6
0xffffff8105c36e30 : 0xffffff7fa29342f3
0xffffff8105c36e50 : 0xffffff7fa2552f56
0xffffff8105c36ef0 : 0xffffff7fa24f0dae
0xffffff8105c36f10 : 0xffffff8022253298
0xffffff8105c36f40 : 0xffffff7fa246828b
0xffffff8105c36f50 : 0xffffff7fa4148533
0xffffff8105c36f60 : 0xffffff7fa415020b
0xffffff8105c36f80 : 0xffffff8021eb7f7c
0xffffff8105c36fd0 : 0xffffff8021ecedbb
0xffffff8115b23f50 : 0xffffff8021e2f35d
0xffffff8115b23f90 : 0xffffff8021e2f608
0xffffff8115b23fb0 : 0xffffff8021eb3257
Kernel Extensions in backtrace:
com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2451000->0xffffff7fa2479fff
com.apple.driver.AppleACPIPlatform(1.8)[209B2382-A61F-344C-8BBC-26331B9BA398]@0 xffffff7fa4141000->0xffffff7fa419afff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fa2f4b000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2451000
com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7fa24 eb000->0xffffff7fa278dfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2451000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7fa24d7000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7fa2494000
com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7fa40be000->0xffffff7fa40d0fff
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7fa40b9000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2451000
dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7fa40a5000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fa2f4b000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7fa24d7000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7fa2494000
com.apple.nvidia.gk100hal(8.1.6)[A6140B32-E6F2-37A2-94A1-D957086A854E]@0xffffff 7fa2799000->0xffffff7fa2ac8fff
dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7fa24 eb000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2451000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x0000000021c00000
Kernel text base: 0xffffff8021e00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 705606644681
last loaded kext at 434232444173: com.apple.driver.IOBluetoothSCOAudioDriver 4.1.7f2 (addr 0xffffff7fa41d8000, size 57344)
last unloaded kext at 210526772880: com.apple.iokit.IOEthernetAVBController 1.0.2b1 (addr 0xffffff7fa2fb5000, size 28672)
loaded kexts:
com.apple.driver.IOBluetoothSCOAudioDriver 4.1.7f2
com.apple.driver.IOBluetoothA2DPAudioDriver 4.1.7f2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.7f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.13.12
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.0.7d2
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.driver.AppleIntelHD4000Graphics 8.1.6
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForce 8.1.6
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.driver.AppleMikeyDriver 2.4.7fc4
com.apple.driver.AppleMuxControl 3.4.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleIntelFramebufferCapri 8.1.6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 635.4.0
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.driver.AppleSDXC 1.4.3
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AppleUSBXHCI 635.4.0
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.iokit.IOAcceleratorFamily 74.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f2
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.7f2
com.apple.nvidia.gk100hal 8.1.6
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.NVDAResman 8.1.6
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.5d4
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.7.7
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8Ah right at the top.
panic(cpu 0 caller 0xffffff7fa40cbf1a): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 :
This is a common problem with new Mac notebooks. There arre many threads on this and other forums about it.
Tae your Mac to an Apple store to be fixed or replaced. -
i have a 27inch mac and recently upgraded to operatiing system 10.09. i game d3 and while playing the game it freezes sometimes and then shuts down the computer and restarts for no reason. sometimes with minutes, other times its after many hours. Any ideas would be appreciated.
could be overheat since the computer also shuts down
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My MacBook Air keeps shutting down and restarting - even with the lid closed.
My MacBook Air keeps asking to confirm shutdown and if I don't respond within 5 secs in shuts and restarts - constantly. Gap between restrats is never more than afew minutes. Running OS X.6.8. Software up to date. Any ideas?
The 2010 MBP has had a problem with GPU/LB
See the link:
http://support.apple.com/kb/TS4088
This was taken care of by extending the AppleCare from date of purchase, if you are past this date check in to this
http://nwsinglespeed.hubpages.com/hub/Do-You-Know-About-Apples-Flat-Rate-Repair- Pricing
As you are not yet out of "supported" status
Go to a Geniu sbar and have this cheched, make an appointment first
http://www.apple.com/retail/geniusbar/ -
My Ipad mini shuts down and restarts continuously. Any update due to resolve this soon?
My Ipad mini crashes continuously. I suspect the latest IOS update to be responsable. Is anybody else have any issues?
iOS: Device unexpectedly restarts, displays Apple logo, or powers off
http://support.apple.com/kb/TS5356
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
Logger Service keeps shutting down and restarting
Hello,
I have upgraded my lab UCCE call center to v9.0
I have a simplexed environment
Ever since, the logger service keeps shutting down and restarting.
Recently, the node manager issued an error message and shut down the server
I tried to check some logs but I point out the problem, there are errors in different processes.
Attached are the logs.Hi,
if the NM tries to reload the server, it indicates a Problem (capital inteded).
Indeed, there's something interesting going on:
08:29:11:822 la-rpl Trace: Starting Recovery Key for Admin table is 6717118506000.0
08:29:11:822 la-rpl Trace: The largestkey = 7201232308043.0 >= startkey = 6717118506000.0
08:29:11:823 la-rpl Trace: To correct this problem: Stop logger service. Use ICMDBA tool to sync configuration data from its partner logger database. Restart logger service.
08:29:11:823 la-rpl Fail: Assertion failed: largestkey < startkey. File: ICRDB.CPP. Line 742
08:29:11:860 la-rpl Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump File is available at logfiles\replication.exe_20130523082911824.mdmp
08:29:12:074 la-rpl Unhandled Exception: Exception code: 80000003 BREAKPOINTFault address: 754A3219 01:00012219 C:\Windows\syswow64\KERNELBASE.dllRegisters:EAX:00000000EBX:00000000ECX:00001890EDX:E1043F00ESI:015F8AB0EDI:00000005CS:EIP:0023:754A3219SS:ESP:002B:003CE2D8 EBP:003CE2E0DS:002B ES:002B FS:0053 GS:002BFlags:00000246Call stack:Address Frame754A3219 003CE2E0 DebugBreak+26EB1459C 003CE2EC EMSAbortProcess+C6EB1ACD1 003CF7F8 EMSReportCommon+1A16EB1ADBB 003CF818 EMSFailMessage+2B013BBE5A 003CF8A8 ICRDb::ICRDb+44A013B2FE2 003CF9B8 main+582015D96C2 003CF9FC NtCurrentTeb+174767333AA 003CFA08 BaseThreadInitThunk+1277449EF2 003CFA48 RtlInitializeExceptionChain+6377449EC5 003CFA60 RtlInitializeExceptionChain+36
The short version: configuration data is corrupt.
The longer version: the above message in red informs about the result of a sanity check. Each configuration change creates a new row in one of the tables holding the config info, and each row contains a RecoveryKey which is usually a large number incremented by the insertion. The error message says the largest key (= last key) contains a value that is lower than the first key. Naturally, this is something to consider for a lonely philosopher, but the rigid world of Cisco ICM does not allow metaphysical phenomena. Lower numbers are supposed to be lower than higher numbers.
This, of course, raises an exception and the Logger service restarts. If there are too many restarts, the Node Manager kicks in and restarts the machine - this is just a mechanism that prevents a larger extent of data corruption.
Now, if there's an other side Logger - fine, as the error message suggests, you can initiate manual replication (provided the other Logger database contains valid information).
Unfortunately, as you have written, this is a side A only environment. This may mean:
- accepting the situation, stopping ICM, throwing out the logger database, recreating it and reinstalling the Logger service,
- poking around in various tables to check what may be saved - this may mean the beginning of an adventure.
G. -
My iPad keeps Shutting down and rebooting itself, why?
My iPad keeps Shutting down and rebooting itself, why?
Aoifemarie wrote:
My iPad keeps Shutting down and rebooting itself, why?
Because there is something wrong with the iPad? Try restoring the device with iTunes. Start with that.
Use iTunes to restore your iOS device to factory settings -
Trying to update my software (iPhone and iPad) it says my iTunes software needs to be updated, but it is already is. I try this over and over again. I've already reinstalled iTunes and have shut down and restarted my Mac several times. How can I fix this?
This is what worked:
"In iTunes, I signed out of the store. I exited itunes and restarted it, logged back into the store (with my apple id), then I pulled down the iTunes menu in the menu bar and selected Check for updates.
At this point it said that iTunes 11.1 was available and I'm downloading now " Quoted from a fellow user.
It fixed my problem. -
my ipad automatically shut down and now i lost al savings and in-app purchases the battery was on 50% what happened and can i get my purchases back
Hi there,
This seems very frustrating. An iPad can shut down randomally for many reasons, just like a computer can crash. If it begins to happen regularly, then do contact Apple, but there are no signs that your iPad is malfunctioning from just one shut down like this.
But, you should be able to get all your in-app purchases back. In some apps, there is a 'restore purchases' button, which will download all the purchases you made for free.
In some cases, you can tap to make the purchase again, and it will be downloaded at no charge, however this does not happen with consumable items such as coins and credits.
I reccomend contacting iTunes Store Support at the link below, they will take a closer look at your purchases and give you further steps on redeeming them. They may also refund you if they have been lost.
iTunes Store Support
You can also contact the developer of the app, and report the crash and missing purchases. If you tell me the app, I'll give you the relevent contact in the developers.
Other than that, sorry for the problems, and have a great day,
Nathan -
Since installing OSX 10, my iMac randomly shuts down and restarts. I can not determine why this is happening. Any ideas?
1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandboxing security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you always stay within a safe harbor of computing practices. How do you know what is safe?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is unsafe.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are outside the safe harbor, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe. For instance, if a web page warns you that Flash is out of date, do not follow an offered link to an update. Go to the Adobe website to download it, if you need it at all.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
"FREE WI-FI !!!" networks in public places are unsafe unless you can verify that the network is not a trap (which you probably can't.) Even then, do not download any software or transmit any private information while connected to such a network, regardless of where it seems to come from or go to.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real danger comes from highly targeted "zero-day" attacks that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular trojan it is, but do you care? In practice, there's seldom a reason to use the software unless an institutional policy requires it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Why is this happening and should I uninstall mountain lion? It has restarted more than 10 times since I installed mountain lion yesterday
Hi Barney -
Here is what the report says after it restarts...I took it to the genius bar they ran a test and said all was fine but it is still shutting down and restarting constantly!
Interval Since Last Panic Report: 88449 sec
Panics Since Last Report: 19
Anonymous UUID: 43331829-10CC-9841-F633-850CAB640465
Fri Feb 22 00:17:58 2013
panic(cpu 0 caller 0xffffff7f9156bb25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80aff22000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff808cf6af80 : 0xffffff8010e1d626
0xffffff808cf6aff0 : 0xffffff7f9156bb25
0xffffff808cf6b080 : 0xffffff7f916654b3
0xffffff808cf6b0e0 : 0xffffff7f91665527
0xffffff808cf6b150 : 0xffffff7f9197a853
0xffffff808cf6b290 : 0xffffff7f9168b659
0xffffff808cf6b2c0 : 0xffffff7f915758da
0xffffff808cf6b370 : 0xffffff7f91570fac
0xffffff808cf6b560 : 0xffffff7f915721d8
0xffffff808cf6b630 : 0xffffff7f925c645e
0xffffff808cf6b6f0 : 0xffffff7f925f700f
0xffffff808cf6b770 : 0xffffff7f925dbb4a
0xffffff808cf6b7d0 : 0xffffff7f925dc415
0xffffff808cf6b820 : 0xffffff7f925dc80f
0xffffff808cf6b8c0 : 0xffffff7f925dd239
0xffffff808cf6b900 : 0xffffff7f92598e81
0xffffff808cf6ba80 : 0xffffff7f925d97fe
0xffffff808cf6bb40 : 0xffffff7f9259798a
0xffffff808cf6bba0 : 0xffffff8011265bc9
0xffffff808cf6bbc0 : 0xffffff8011267170
0xffffff808cf6bc20 : 0xffffff8011264b8f
0xffffff808cf6bd70 : 0xffffff8010e981e1
0xffffff808cf6be80 : 0xffffff8010e20aed
0xffffff808cf6beb0 : 0xffffff8010e10448
0xffffff808cf6bf00 : 0xffffff8010e1961b
0xffffff808cf6bf70 : 0xffffff8010ea5b16
0xffffff808cf6bfb0 : 0xffffff8010eced53
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f91504 000->0xffffff7f91806fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f91472000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f914f0000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f914ad000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 1814000->0xffffff7f91b36fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f915 04000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f91472000
com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7f9258b000 ->0xffffff7f9264dfff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f915 04000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f914f0000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f91472000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f914ad000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x0000000010c00000
Kernel text base: 0xffffff8010e00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 72985996081
last loaded kext at 27271479368: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f9281e000, size 32768)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.filesystems.autofs 3.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleIntelHDGraphics 8.0.0
com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDAHardwareConfigDriver 2.3.1f2
com.apple.driver.AppleHDA 2.3.1f2
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.iokit.IOBluetoothUSBDFU 4.0.9f33
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleMuxControl 3.2.11
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.GeForce 8.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyEventDriver 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
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