Why is my new USB Superdrive not working?

When I connect my new USB superdrive (external disc drive) to my iMac, it doesn't show on my list of devices in Finder or on the desktop. I took it back to the store and it works on the store's iMacs. My eReader and USB memory stick both work.
Is there something I have to set in Preferences or software I have to load?

What year is your Mac? Is this the one you got?
http://store.apple.com/us/product/MD564ZM/A/apple-usb-superdrive#overview-4
It only works with the new 2012 iMacs (which would explain why it works with the Macs in the store) and a couple of other models.
You could try an SMC reset:
http://support.apple.com/kb/HT3964
and reset the PRAM:
http://support.apple.com/kb/PH11243
If that does not help and yours is a late 2012, then I have no answer for you except that unless someone else chimes in with one, I'd call Apple if you're still covered by the warranty or go back to the store.
Additionally, my LaCie external burner does not show on the desktop unless I have a disk inserted.

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Since my iMac Matshita Superdrive will not read CDs I have bought a USB Superdrive but find that it is "Unsupported".
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You're absolutely right and Apple deserves a bunch of dislikes for producing such a limited product and failing to show a warning on the box. The so-called work around is too much for me and I don't suppose it would work on my Intel Mac mid 2007 anyway.
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Is there a trick to getting a USB Superdrive working with a Macpro?
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I had a problem my superdrive. It would play dvd's and cd's that were already burnt but would not burn blank DVDs or CDs- in the recent past it had no problems burning. In addition, the Finder would not display the superdrive. When I put a blank disc in it would go to Disk Utilities and would not allow burning. With help from Apple I discovered the problem-- The settings in CDS & DVDs had been changed from When you insert a blank DVD/CD "Ask what to do to to "GO to Disk Utilities". If this sounds like your problem try changing the settings to this:
Try going to; System Preferences/ CDs & DVDs
Change these two settings to this:
When you insert a blank CD: Ask what to do
When you insert a blank DVD: Ask what to do
NOTE: If they are already set to this you probably have a different problem. If they are set to Go to Disk Utilitiy this is probably a solution.
And
Then go to Finder Preferences
Make sure that under "Show these items on desktop:" that the checkbox for CDs, DVDs, and iPods is checked.
Try to burn the DVD again (reload Disc- perhaps restart) and try again.
Don't know how these setting changed but they did. It worked for me.
Message was edited by: pj176

HT2801 USB Superdrive not working

I currently posess a macbook pro which has a non-working disk drive. so to save time i bought the usb superdrive to see if i could work on a class of mine that requires a computer disk. however it isnt processing the fact that it should play the disk when inserted in the drive. I have it plugged in but for some reason the superdrive is not working. what do i do to make it work? do i need to get my macbook pro repaired?

Take the Mac to the store, plug each candidate in and check in the System Profiler to ensure it is getting recognized and all its capabilities enabled. About this Mac / More Info... / System Report / Disk Burning. Be sure to refresh the info after testing each drive.
You'll find two families: those with external power connection and those powered by the Mac itself. The former usually enable much faster read/write operations, the latter are more convenient but can really drain the battery fast.

USB SuperDrive not Working as a Secondary Drive for MacBook Pro with Internal SuperDrive

I've just purchased a 13" MacBook Pro (not Retina) with an internal SuperDrive. I wanted to use a second SuperDrive so purchased an Apple USB SuperDrive but my MacBook cannot find it. I have also tested this on my friends MacBook Pro and on another 2008 MacBook and on all three MacBooks the USB SuperDrive cannot be found.
I then tested it on a friends driveless iMac, and the USB SuperDrive is picked up fine, even when another is connected. This leads me to believe you can not run an addiotnal SuperDrive on MacBooks with an internal SuperDrive but is there anyway around this?

Incidently, I can run a third party USB drive fine alongside my internal SuperDrive.

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HT2801 i cannot get my macbook to see my new usb superdrive?

I cannot get my macbook to see my new apple
usb superdrive

The newest version Apple USB SuperDrive is restricted in usefulness
to those computer models that did not ship with internal optical drives.
Is your situation similar to one cited here(?)
•USB SuperDrive not working as a secondary optical drive...
https://discussions.apple.com/message/20797883#20797883
While it has been said the firmware is such to disallow use of these
Apple USB superdrives w/ Mac computers an internal optical drive.
The iFixit.com site had a suggestion about that, so it may not be
totally true. However any changes to the USB SuperDrive may void
a warranty if you mess it up, or tamper with its design...
•Apple USB SuperDrive Repair - iFixit.com:
http://www.ifixit.com/Device/Apple_USB_SuperDrive
...note second answer in first question, affirmative
and the situation is conditional. It may not work
this idea uses Terminal to change how its seen...
A better answer is to get another brand that works as a superdrive
for Macs and can also read/write media, boot system discs, and
more than a few are good too, if you travel and need to change
the region code to watch DVDs. Less costly, more disposable.
Third party models work as external optical drive when OEM failed.
LG, LaCie, & other USB external superdrives had been said to work.
PS: you could also consider the iFixit page on repairing the original
internal optical drive of your MacBook, or OWC may have video as
well as replacement parts, and so on.
So there are a few possible answers.
Perhaps more than one may work.
Good luck & happy computing!
edited

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Apple superdrive not working on iMac , will not mount , not recognized

I bought a new superdrive and it was not detected on my iMac. The internal drive was failed , I found a solution here.
http://www.hardturm.ch/luz/2011/10/how-to-make-the-macbook-air-superdrive-work-w ith-any-mac/

The Apple USB SuperDrive only works officially on Macs without a built-in SuperDrive (the MacBook Air, Mid 2011 and newer Mac minis, the Late 2012 iMac and the MacBook Pro with Retina display). As your iMac has got a built-in optical drive, it doesn't work by default, but as you said, that workaround makes the Apple USB SuperDrive work.
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Why is my new USB Superdrive not working?

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