Why is my one year paid membership all of a sudden a free membership only 9 months later?

I purchase the annual Creative Cloud package in April 2014 for $214. The program I use the most is Premiere Pro CC. It had not been working properly for a while so I uninstalled Premiere, intending to just reinstall it using my cloud access. However, somehow my paid one-year paid membership had reverted to a free membership and I could only download a trial version of Premiere Pro CC 2014. What is going on here? I would like to be able to use the services I paid for.

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Why is my one year paid membership all of a sudden a free membership only 9 months later?

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