Why is my pdf always coming up with the comment that I have not accepted the download?

I am having problems, getting my pdf from a telephone statement.  Everytime a go the see if it will print, it says I have not accepted the program.  what am i doing wrong!

Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement.
This is what my response is when I am trying to view a pdf!

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