Why is my phone frozen at the Settings screen?

I am trying to exit the setting screen and none of the buttons seem to work. I cannot even power off the phone.

Do a reset as the manual suggests: hold the home button and the on/off switch simultaneously until the phone "reboots" and the Apple logo appears--often about 30 seconds

Similar Messages

My phone wont exit the settings screen and wont lock or turn off

phone stuck on settings menu wont exit also it wont lock on its own or with lock button wont exit with home button either

Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until your device restarts, so you will be able to use the phone again

HT201269 yesterday i plugged my new Iphone in to my laptop and connected it up with Itunes. Itunes then deleted all my pictures off my new phone and reset my new phone with all the settings of my old phone! how do i get my pictures back?????

yesterday i plugged my new Iphone in to my laptop and connected it up with Itunes. Itunes then deleted all my pictures off my new phone and reset my new phone with all the settings of my old phone! how do i get my pictures back????? Before you say Icloud they are not on there

Sorry you can't. Looks like your phone restore to an older backup.
future reference import your pics to your PC, that way you can always sync it back using itunes
http://support.apple.com/kb/HT4083

I tried to update and now my phones frozen with the itunes symbol and wont restore. What do i do?

I tried to update and now my phones frozen with the itunes symbol and wont restore. What do i do?

Did you try to connect in recovery mode again? iOS: Unable to restore

HT4528 hi, my iPhone is already completely updated and I want my iMessages to go to my phone number, however my phone number shows up on the settings screen for that, but will not let me select it to be used. How do I fix that?

hi, my iPhone is already completely updated and I want my iMessages to go to my phone number, however my phone number shows up on the settings screen for that, but will not let me select it to be used. How do I fix that?

Thanks to all who responded. You are all absolutely correct. However, this Ipad was a gift to my wife who was dying of cancer in the hospital and wanted some entertainment. So I started it out with her Apple ID. After she passed away I moved from Sacramento to Austin and eventually proceeded to get the Apple ID changed from my wife's to mine. Meanwhile when she was in the hospital I opened an Itunes account in my name to buy movies for her. That was the first mistake.
Then during the move to Austin I lost track of the IPAD and later found it and tried to use support but could not remember the proper ID. Later the folks at the Apple store helped me create a new and novel Apple ID that was unfortunately unlike any other.
The botom line is that I am stuck with three Apple IDs and three passwords. I am told by Apple there is nothing they can do about this as IDs cannot be changed or destroyed. I can quit using them or start a new account but when I try to do that the system keeps remembering too many things from the past and resists.
Even if I sold this Ipad and bought a new one, the system memory is still there.
I think the real problem is that destop and laptop computers are totally owned by an individual and that individual can control logins and passwords to his liking. IPADs and similar Apple products are different in that the corporation has built in their own intrusion detection schemes because of the relation to Itunes.
One thing I thought about is to open a new Itunes account pretendding to be a new customer with my regular Apple ID. Perhaps I could do the same with Apple Support.
Thanks for your comments.
RAZ

Why I can't change on the settings ,I cloud ,advanced l, mail and then email address there I can't change ? Help please

Why I can't change on the settings ,I cloud ,advanced l, mail and then email address there I can't change ? Help please?

You can't change that address by design, but Apple allows you to create another two addresses and use instead they call those aliases and you can create and use those different for different people with the same account. Instructions here
http://support.apple.com/kb/ph2622

HT201210 I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with n

I am using a 3GS iphone. While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change.I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change?

If you are having the same issue on several computers then it is a hardware issue! Not a software issue! Replacement is the only resolution!
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

My iphone is stuck on the settings screen but the home button and lock and power buttons wont work. I can navigate through my settings but can't get out of them or turn off my phone.

My iphone is stuck on the settings screen and the home and lock buttons wont work. I can navigate through the settings but canot go home or turn orr or reset my phone. Please help):

I had the same situation with my iPod touch 5th gen. You can manually reboot it thru pressing sleep/wake button and holding it up to 10 secs - no data will be lost.. This didn't work in mine, but to some it did..
If it won't work, you could do what I did which is I reset all settings in the Reset part. It won't lose any data, just the settings (if you have just less settings did to the device, which I had). So just configure or tweak things again in the settings when it reset again.
Hope this somehow helps!

I have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem please

I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem

Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Neither my computer nor iTunes sees my phone...phone to frozen on the download screen

Neither my computer nor iTunes sees my phone...phone froze on the download screen when iTunes attempted to update. I can't restart or turn off phone. Any ideas anybody?

You could use a third party app on your computer, that uses the iPhone as just an external disk.
There are several like iExplorer, Diskaid, Phonedisk, etc.

Help- Iphone frozen on the SMS screen, reset troubleshooting does not help

Hi,
I woke up this morning to find my Iphone completely frozen, on the SMS screen. Ive followed the Apple 'reset trouble shooting guide' without success.
Am now contemplating Restoring my Iphone to original factory settings via Itunes, but I am worried I will not be able to restore the content on my Iphone using the back up files, as I am overseas and using a different itunes/computer than what my Iphone is synced with normally.
Please help with any tips...for example how to turn of a unresponsive itunes or how to sync my Iphone with Itunes on a new computer...
many thanks!!
cheers,
Helena.

Did you try to reset, or restore the phone if you see it in iTunes? If it won't restore, try entering Recovery Mode.
http://support.apple.com/kb/HT1808?viewlocale=en_US
Dave M.
MacOSG Founder/Ambassador  An Apple User Group 
Creator of Mac611 - Mobile Mac Support (designed exclusively for an iPhone/iPod touch)

How do i fix my home button it has completely stopped working after i dropped it and now its frozen on the apple screen?

so yesterday i dropped my iphone and the home key stopped working. i had to turn the phone completely off to change screens and get back to the home page. today i turned it off to get back to the home screen and now it is frozen on the apple screen. its been like this for about an hour or so. i plugged it into the computer and it still hasnt done anything. i try to reset it but of course since the home button isnt working it wont allow me to do so.
does anyone know what to do besides taking it to apple?

You can try the steps recommended in the User Guide. If they don't work bring your phone into Apple for evaluation.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

Installed itunes 10.7 today but the restart is frozen at the white screen with the rotating wheel. Any help is appreciated.

I installed itunes upgrade (10.7, I think) today but the restart is frozen at the white screen with the revolving wheel. Any suggestions?

Thanks for your reply
I tried Disconnect devices and network cables nothing
I can't Perform a Safe Boot i press shift key but nothing
I tried Reset the NVRAM / PRAM nothing
Now i am downloading lion os again "god help me"
For this step Start from your Mac OS X Install disc; use Disk Utility
(why apple stop Mac OS X Install disc ??? it is not a good idea )
Check your cables and power source
It is ok
Remove third-party RAM and internal hardware
Did not upgrade
Is there another fixes in case i couldn't download Lion os

My Iphone has frozen on the startup screen! What to do!

Hi,
After battling with the upgrade all night, at 4 AM this morning, I finally had it all installed, so I attempted to sync it and put all my songs back on, this is where the BIG problems started! It was half way through syncing, when it ejected itself, SOMEHOW! This cause the phone to freeze, I reset it and it is now frozen on the startup screen with the apple logo, a constant reminder of how they've let me down! And now, when I plug it into to my PC it comes up with an error warning with the number 0xE8000035 and windows says there is a Hard Drive malfunction!
CAN SOMEONE PLEASE HELP ME!!!!!!!!!!!!!!!!!!!!!

It will happen again. I had the **** phone lockup on the startup screen twice in one day (lucky I had my macbook to restore) and I paid a visit to the genius bar.
Guy restored my phone and said that was it. I asked him how so, that is not a normal issue. He told me that my copy of the phone's firmware I downloaded from the server must be corrupt. I begrudgingly took the phone home.
After having it lockup three times in the week since I got it back, I'm going back to the store tommorow to have it switched out. I'll be that ****** off, rude customer who will give them sh** until they swap my phone out. I'm very unhappy with apple as a company right now, all they do is stall fixing the problem by doing an instore restore and sending you home, hoping you won't come back. I don't care if I have to cancel my contract, I'm not dealing with this problem anymore with this phone. I can't be going entire days without any contact as a manager in a retail store.
My question to the experts is:
COULD this be hardware related? Somehow the phone is not reading the firmware correctly and causing this problem. That's how I'm seeing the problem...

Hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on.

hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on. I Can`t press any button.My Mouse still works. Battery is charged. Alt-cmd-escape doesn`t work It even after a forced shutting off, the problem is the same.   what should i do? Thank you for your help.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
     a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. The battery is distinct from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

Why is my phone frozen at the Settings screen?

Similar Messages

Maybe you are looking for