Why is my photo collage not saving correctly?

I have only just got PSE 9, and am enjoying all the things you can do with it, so I thought I would try to make a photo collage for my family. I watched the video and it seemed straightforward enough, and I have made the collage. However, when I go to save it, although it appeas in the organiser, you cannot see a preview of the picture. All you see is a what I can only describe as a torn picture frame with one corner turned up. I can double click on the image in finder n my mac, and it will open the collage perfectly. I can also save it as a jpeg, and view it in preview. I want to order the print, so that I can get it a bigger size, but when I select it, it does not recognise the file type, either as a photoshop file or as jpeg. I also tried finding it using a jessops application that i downloaded some time ago, but the filename is greyed out. I have to admit, I'm at a bit of a loss!

The collage maker has a few bugs. I can’t even use mine as I get an error message as soon as I select any size image. Also there is a very restricted choice of templates. I’m on Windows so you experience is possibly different.
You can do it manually in Full Photo Edit
Click File >>New >>Blank File
This thread may be helpful:
http://forums.adobe.com/thread/893298?tstart=0

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