Why is my purchased serial number not accepted in the downloaded trial version?

I purchased an upgrade to Elements 10 from Elements 9 and downloaded a 32 bit version instead of a 64 bit version.  The only way I found to re-download was to download a trial version.  Entering the serial number provided by Adobe gives the message that it is an invalid serial number.

Did you enter the Elements 10 serial number?  Have you checked your account to verify it is the same serial number you have registered?

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    contact adobe support if you're certain you're using the same serial number that worked previously, http://www.adobe.com/support/chat/ivrchat.html
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    mwerbe wrote:
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    Leigh...
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    <Images removed by Moderator>
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    Dear Mr. Weller --- I cannot get your on-line link to work, so do not know if the "answer" (which I have not seen) is correct.  If you could cut and paste it and send it to me, that would be wonderful and, if it works, I would be delighted to mark the query as "answered."  I did search the site prior to posting my query and did not get any response.

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    micthemini wrote:
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    Aperture will not conflict with Photoshop

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