Why is my recent purchase not showing up in my purchase history?

I made a purchase and the parcel was shipped to me by UPS. I got confirmation that it is delivered to some dock in KY. I called the seller and they said it was shipped to eBay's secondary shipping area and it will be forwarded on to me (in Canada)... and I will get confirmation from eBay. They said to check my Purchase History in my eBay account and it will give me the second tracking number from another carrier. I checked my Payment History and there isn't even a record that I made the purchase. How do I contact someone from eBay to resolve this? Anybody else have a problem with things not showing up in their Purchase History?

Don't panic.the parcel was shipped to me by UPS.UPS or USPS?In any case it was NOT shipped to you. The US seller is using the Global Shipping Program.She ships to Kentucky where the GSP/Pitney Bowes has a central processing plant.Her responsibility is now ended.it will give me the second tracking number from another carrier.Well sorta.PB/GSP does track all the parcels it is handling,but they are lax about letting the buyer know where the parcel is.This is NOT important.Emotionally it is upsetting, but all is normal.Your item has been processed for Canadian duty and sales tax in Kentucky.It was put on a truck with thousands of other eBay parcels going to Canada.(Other parcels sent to KY, were sorted and are now in containers on their way to Germany, Mexico, Brazil, Australia.)Once it crosses the border-- no customs delay because that was dealt with in KY-- it will be transferred to a Canadian carrier, usually Canada Post and sometimes CanPar.It will be delivered to your doorstep by the Canadian carrier. This will take upwards of 20 days from the day your payment cleared.If it takes longer, do NOT phone eBay, instead go to the Resolution Centre at the bottom of this page and open an Item Not Recieved dispute.But this is very unlikely to be necessary because everything is underway as it should be.  I checked my Payment History and there isn't even a record that I made the purchase.This is the one statement that puzzles me.Go to your Paypal account. You should see your payment recorded there. You may also see a tracking number from your seller to the GPS.And look on your Feedback Page, the purchase will be there waiting for you to leave feedback when the parcel arrives.  This is why I detest the emphasis on tracking that eBay gives. Tracking does nothing for a buyer but cost money. The sole useful purpose of tracking is to protect the seller against phoney claims of non-delivery. All the buyer is paying for is warm fuzzies. 

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