Why is my Redemption Code invalid ? I purchased at Best Buy

I purchased Adobe Photoshop 12 at Best Buy yesterday and the Redemption No. is invalid.

Have a look at this help link:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

  • CS6 REDEMPTION CODE INVALID

    I'm pulling me hair out!   Trying to install Photoshop CS6 (mac). Went to web site www.adobe.com/go/getserial and typed my 24 digit redemption code into the six fields. I was very careful not to mix the zero (0) with the leter O.
    When I pressed "enter" there is a dialogue box continually stating the code is invalid!
    Purchase was from Amazon about two months ago.
    Please, any suggestions?

    Curt, thanks. Just completed a live chat with Adobe customer service and resolved the problem. Got my serial number and headed to my account to start downloading.
    I appreciate your email and when I read it there was a gasp! Bought it through Amazon.
    Lenny SimpsonCollision Analysis & Reconstruction, LLCc:  240.876.1412o: & fax: 301.774.4754
    Date: Thu, 21 Nov 2013 11:14:13 -0800
    From: [email protected]
    To: [email protected]
    Subject: CS6 REDEMPTION CODE INVALID
        Re: CS6 REDEMPTION CODE INVALID
        created by Curt Y in Photoshop General Discussion - View the full discussion
    Check to make sure the program is a Mac version.  s/n determines OS.  If it is mac OS then call Adobe and ask them to verify s/n, it could be a fake program.  Happens all the time on eBay.
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  • Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.'   I have an invoice and the pickup notice from

    Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.'   I have an invoice and the pickup notice from Best Buy.   What other information does Best Buy need?   What will they do?   Will I get a new box?   What happened to the days of just typing in a simple s/n?   

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Does Apple cover imac's purchased at Best Buy?

    Also, can I extend the warrenty through Apple?
    Thanks

    And yes, iMacs purchased through Best Buy have full warranty coverage. Best Buy is even an authorized Apple service center that can perform warranty repairs, though I've heard spotty reports as to their service quality.
    As to AppleCare, you can purchase it through any Apple dealer including Amazon. Shop around; prices vary for the same package, and it doesn't matter where you purchase as long as you get the appropriate package for the iMac.
    Regards.

  • Purchased boxed product but says redemption code invalid

    Several months back I purchased a boxed adobe photoshop elements 12 and adobe premiere elements 12 at Best Buy.  The MacBook Pro I purchased at the same time does not have a CD/DVD player/burner which I questioned because the boxed adobe product is a DVD installation.  The Best Buy salesman said I could go online and download and wouldn't have to use the DVD to do so.  I haven't had time to do so until now, several months later.  I does not show I have a product registered even though I have a redemption code which I keyed in and it came back with my two serial numbers.  But when I use either serial number to download the product from the adobe website, it tells me I do not have a valid serial number.  What do I do now???

    Thank you for your reply John.  Yes, I've gone there and talked with 3 different tech support.  I've downloaded 4 times now.  1 hour 25 minutes each time just for it to then tell me "can not write file".  Could it have anything to do with it taking too long to download?  Could it have anything to do with java script because when I tried to copy and paste the adobe download link in my address bar, the link turned into "java script void" or something similar?  It should be this complicated.  I've also gone in to make sure my computer is configured to allow me to "read & write".

  • Do i still need a redemption code for subscription purchase

    I have had Premiere Pro put on my computer using a friend's adobe ID, i switched it to my ID and purchased a plan for just Premiere Pro. all steps followed to the best of my knowledge but when i start the programs (i have Premiere Pro CC and Premiere Pro CC 2014 for some reason) but both ask for a redemption code i never received. I've raked my brain and searched the internet for hours but to no avail. why does the programs ask for something i never got and only help i find for my question was that subscription based purchases don't need one.

    >put on my computer using a friend's adobe ID, i switched it to my ID
    That is not according to the license agreement Licenses and terms of use | Adobe and it appears you still have "something" from your friend on your computer
    Log out of your Cloud account... uninstall... run the cleaner to remove all left overs... sign in to YOUR Cloud account and install fresh
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Redemption Code Invalid

    I am trying to enter a Redemption Code for a 12-month membership. It says my code is invalid and at other times says "We're sorry. Something seems to be wrong on our end. Please try again later."  I reviewed receipt to confirm activation was completed. I have tried all variations of the code (i.e. 1 or i, 0 or o, etc). I am on Windows 7 and had previously downloaded a trial which expired yesterday.

    Moving this discussion to the Adobe Creative Cloud forum.
    Christinacave if you are unable to redeem your redemption code then please contact our support team directly at Contact Customer Care.  You can find additional details on how to redeem a redemption code at Redemption Code Help.

  • Why is my redemption code not active?

    I did everything to install acrobat XI pro, up to the entry of my redemption code (received via email), but instead of giving me the serial number, it now says that my redemption code isn't "active."  why not?  and what do I do now?

    I suggest that you Contact Customer Care.

  • Adobe photoshop elements 12 & adobe premier elements 12 redemption code invalid

    redemption code on adobe photo shop elements 12 is invalid

    Hi JuVé Photography,
    Have you tried uninstalling and reinstalling Photoshop Elements 12 completely? Sometimes that error can occur if the current installation became damaged.
    You should be able to download the installer again if you need it from here: Download Photoshop Elements products | 12, 11, 10
    - Dave

  • Photoshop Elements 12 redemption code invalid

    I've asked several times but cannot obtain any responses.   I do not fully understand how this works I guess.    The redemption code on my PSE 12 sleeve does not work.   I double checked the code and what I typed and they are the same.    The error message says that I need to return to the retailer.   What information do they need to give me a valid redemption code?   Isn't there a way for me to contact Adobe and provide the information so I can install PSE12 now?   I find this bazaar maze of support without obtaining any support frustrating.    All I want to do is install PSE12.   It should not be so difficult that I spend hours doing it and then spend more hours trying to figure out how I contact Adobe support so I can install a one disk software program.    If anyone has any idea how to install the software, please let me know.    Thanks!

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Mylenium

  • Can't get my serial number from adobe - says my redemption code invalid

    I have a copy of Photoshop Elements 10 bought via ebay. am going round in circles. I have spoken to adobe customer services, sent 2 emails (unanswered) and contacted the vendor, who will not help.
    When I enter the redemption code, it says it is not valid. Adobe told me they have had a problem which would be resolved by today. Still does not work. Help??

    Redemption Code Help
    Scroll down to Still Need Help, Contact us

  • How to switch unwanted Premiere Elements - purchased from Best Buy - to Photoshop Elements? [was: Is the Amazon chat assistance ever available or is it a myth?]

    Chat is supposed to be available but never seems to be. Has anyone succeeded in getting through?

    Thanks for the reply Barbara. I suspect I know the answer to this, but I was hoping to persuade Adobe to allow me to correct my stupid mistake: I purchased what I believed was Photoshop Elements. In fact it was Premiere Elements, which I blithely installed on my new Macbook. What chance do I have of getting the installation cancelled and replaced with Elements? I purchased the softtware fro Best Buy. 

  • MacBook Air purchased at Best Buy

    I purchased an "open box" MacBook Air today at Best Buy. It has no iPhoto, iWork, GarageBand or iMovie apps on it. I was under the impression it was pre-loaded. Any help you can give would be appreciated. Thanks!

    Open the Mac App Store, the stylized A in the blue circle, and click Purchases and see if it shows iPhoto, etc as available.
    If OT, take it back to Best Buy and ask them where the software is that should have been loaded.

  • HT1918 Why is my security code invalid

    Hello, I have been having an issue for awhile trying to be able to download apps from the apple store. Every time I try to re enter my debit card information, it says there was a billing issue and that the security code entered is invalid...which it's not. It's frustrating because I can't even update anything. I have only purchased one thing and that was months ago for 1.00. I really want to be able to update things...can you please help me. Thank you.

    iTunes Store: My credit card's security code or zip code does not match my bank's records
    http://support.apple.com/kb/TS1646

  • Mountain lion Redemption code invalid

    ML keeps saying invalid redeption code any one elase having problem. This is apples up to date program.

    Make sure you're using the right code. You should have received 2 emails. One contains a very lengthy (30 characters or so) password which is used to open a password protected PDF file in the second email. That PDF file contains your real content code (12 characters).

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