Why is my Safari not working and saying there is a problem when I try to open it ? Please help !

Question

Hello I am writing here because today as I was using my macbook air, a software update popped up. I updated everything that needed to be updated, and when my computer restarted I went to use Safari and it simply will not work now. When I try to open it, an exclamation point pops up and it says "Safarir wuit unexpectedly while using the TelevisionFanaticToolbar plugin." I believe that my internet connection is not the problem, because iChat and iMail seem to be working just fine. I really need help immediately, can anyone possibly run me through some steps on how I could possibly get it working again. What can I do ? Help !

Answer 1

Hey blondgrl53,
Sorry to hear you're having trouble. From your description sounds like you've got something installed in Safari as a plugin. Whatever this "televisionfanatictoolbar" thing is, you should probably get rid of it.
In Safari try going to Preferences -> Extensions and seeing if you have any plugins installed that you can disable. That is likely the reason for your problem.
Another thing you can do is remove your Safari preferences file by doing the following:
in Finder hit command + shift + g and enter "~/Library/Preferences" with out the quotes.
Find the file called com.apple.Safari.plist and delete it.  This is completely safe, all it will do is reset your Safari settings.
If you go to "~/Library/Internet Plug-ins" you can also look in there for anything suspicious and throw it in the trash.
Hope that helps.