Why is my screen going white and then black?

Since Wednesday [two days ago] my phone has been acting like a dying television. The screen will go white and then black and then it won't respond. When I am able to get the screen to come back the picture freezes, jumbles, and will not respond to my touch. I have the 32GB 5C with the most recent updates installed. The top two corners of the screen are also raised in comparison to the bottom corners. I've heard from a friend that my battery could be swelling and was wondering if maybe this was also part of the problem.
I spoke to an apple care specialist who told me to restart, reset, and reboot the phone, but each step only made things worse. I have not damaged the phone, I've had a case on it at all times and it has not been exposed to any water.
Any help would be very much appreciated. I will not be able to take it in for service until Sunday [two days from now]

Could be a graphics chip issue. If the machine is newer than October 2011, boot with the 'D' key on its own. Otherwise find the original installer discs, or use this tip to find the age of the machine to make sure you can get the right hardware test with the 'D' key boot. You can either call AppleCare for the original discs, or see if it is available from this link:
https://github.com/upekkha/AppleHardwareTest

Similar Messages

Hey ppl,my macbook is not booting and by that i mean u can hear the audio wave when its starting up,the screen goes white and then after a while there's a folder with a question mark in the middle of the screen...anyone,any ideea?!?

Hey ppl,my macbook is not booting and by that i mean u can hear the audio wave when its starting up,the screen goes white and then after a while there's a folder with a question mark in the middle of the screen...anyone,any ideea?!?Regards.

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the hard drive data is somehow corrupted.
Put your install DVD into the drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the optical drive.
Once it has finished booting and you are at the Install screen launch Disk Utility from the Utilities menu. Is your Hard Drive in the list on the left?
If it is then select the First Aid Tab run Repair Disk and if that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

My ipod touch 4th generation has frozen whilst being turned back on. The apple logo has been on the screen and ever so often the screen flashes white and then black. How do I get it to unfreeze at this stage?

My ipod touch 4th generation has frozen whilst being turned back on. The apple logo has been on the screen and ever so often the screen flashes white and then black. How do I get it to unfreeze at this stage?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I get a 3914 error when I try and restore my iphone 4. my screen goes white and then all different colors. what should I do?

i get a 3914 error when i try and restore my iphone 4. my screen goes white and all different colors what should i do

first try a different usb cable, remove all other usb devices, and try a different port in back on desktops if possible. if no luck see these
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

Screen Going Dark and Then Black

Although my computer is not an Intel, I have been following the discussions here because of the flickering problem. I intend to buy the i7 when the next series comes out. I posted my problem on the regular iMac G5 forum but received a very limited response specific to the problem.
My iMacG5 is the initial model and will be 6 years old this coming October. I have not had this problem before.
One day, the computer screen went black. Took it to Apple. Either mother board or power supply. Changed power supply and computer worked but technician damaged screen and bezel. Apple changed screen and bezel front and back. Came home, working fine but notice very slight and quick flickering sometimes. Suddenly, screen went dark and then black. The F14 and F16 keys could not change it. Took it back to Apple but problem could not be repeated. At home, problem occurs. Right now, screen at brightest but then brightness cuts back significantly but screen is as usual except darker. Computer can be used but darker. After a while, screen would go black. Can still hear computer. Fans normal speed. Light at lower right still blinking but when touch space bar or mouse, light at lower right goes off and computer stops but still black screen. When I unplug cable from back and wait 15-30 minutes and restart, screen bright again but then darkens and cycle repeats itself. Screen Saver not on. Beside the bezel, only items change are the power source and the screen.
CHECKED CONSOLE AS BEST AS I COULD. ON TWO OCCASIONS FOUND FOLLOWING NOTICES: BOOT CACHE.PLAYLIST: UNKNOWN ERROR: -1. ANOTHER ONE: LOCAL HOST KERNEL [0] APPLE SM_SHUTDOWN CAUSE = -100. THESE MAY HAVE SOME SIGNIFICANCE ALTHOUGH THERE'S A LOT MORE THAT I DON'T UNDERSTAND.
HOPE SOME OF YOU CAN HELP. Thanks.

You should visit your nearest Apple Store as soon as possible for getting it done perfectly !

Why is my screen going grey and then white and cursor gets stuck

Hi there, why would my screen be going grey with pixels on it and then completely white and the cursor gets stuck and then disappears.
I have to click scroller a number of times for it to start working again. When it does the screen colour change from grey to white the writing on the screen disappears aswell.

Could be a graphics chip issue. If the machine is newer than October 2011, boot with the 'D' key on its own. Otherwise find the original installer discs, or use this tip to find the age of the machine to make sure you can get the right hardware test with the 'D' key boot. You can either call AppleCare for the original discs, or see if it is available from this link:
https://github.com/upekkha/AppleHardwareTest

On my itouch4s, whenever I try to crop photos or play a game while musi is playing in the. Ackground, the screen goes white, and then turns off and back on again? Can the apple store fix this?

I got this just last month for my birthday and it has been doing it since I got it

Try a reset or restore

I try to get log on to the itunes store, says accessing store that the screen goes white and only the apple symbols is in the top box...nothing else...WHY

okay i have been trying to access the itunes store from my computer and after i click the tab the words accessing itunes store scroll across screen the the screens goes white and only the apple symbols is in the box.....WHY. Is the store down??

Hello there jodi o,
It sounds like you are unable to access the iTunes Store on your computer. I would recommend you use the following article to help troubleshoot that:
Can't connect to the iTunes Store
If the issue persists after using the info for your operating system in the above article, here is the more advanced version with further troubleshooting info:
iTunes: Advanced iTunes Store troubleshooting
If you are using Windows, you should also try the information in this article:
Apple software on Windows: May see performance issues and blank iTunes Store
Thank you for using Apple Support Communities.
All the best,
Sterling

My iPod wont turn on anymore. I have had my iPod since the end of January of 2012, Last night it shut off on me. It keeps trying to reboot itself, but all it does it show the apple symbol, then the screen goes white and reboots again. I need help. :(

Hi, My name is Cassie.
I bought my iPod off of amazon just around the end of January of this year (2012). Last night I was playing around on my iPod. Listening to pandora, and editing pictures. I got to a picture and clicked edit, and then my iPod shut off. It rebooted itself and seemed to be running as if nothing had happened. I put my music back on and went back to the picture and tried to edit it again. I clicked the edit button and the ipod shut off again. This time, it kept rebooting. It went to the apple symbol to turn on and about thirty seconds, the time it normally takes to turn on, the whole screen went white and then shut off and tried rebooting again. It kept doing this over and over again. After a while, it did eventually stop, but only to a completely white screen. It was like that all night long because I fell asleep. (gave up on it). It is now the afternoon and after I held the lock button and the home button down the screen when off. I let it sit for about a half an hour, then I tried turning it on again. But it still is doing the same thing. I have no idea what I could have done to make it do this. Unfortunalty, I am not home to connect it to my own iTunes, but regaurdless, it wont even connect to the computer. I did have my ipod plugged in the whole time it was rebooting and shutting off last night. It was connected to my wall jack which normally works fine. But even having it plugged into the computer as it is now, its still doing the same thing. I am dissapointed that I might end up loosing everything that I have on it. I have not been able to sync it to my computer to save all the apps and pictures and music I have stored on it. I really do hope I can get some help or advice!
Thank You!!
-Cassie Lawrence

Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data)

I have OSX 10.5.7 on my Intel Mac. When I try to login using the correct password the screen goes white and just returns back to the login screen. It does not jiggle like when you enter the wrong password.

I have had a number of issues with my Intel Mac recently and had to reboot using disk utilities, safe mode, OSX recovery, but always come back to the login screen but when I type my password the screen goes white and returns to the login screen. My password is correct and the login does not jiggle as it would if the password was wrong. Please advise,

Back up all data if you haven’t already done so. There are ways to back up, even if you can’t log in. Before proceeding,you must be sure you can restore everything to the state it’s in now. If you’re not sure you can do that, STOP.
The procedure below may spare you the need for a clean reinstallation of OS X. If you don't feel comfortable carrying it out, don't. try.
Briefly, you need to delete the following file:
/var/audit/current
If you already know how to do that, you can skip the rest of this message. Do it, and try again to log in.
Boot in single-user mode by holding down the key combination command-S at the startup chime. If you’re using an external USB keyboard, it must be plugged directly into a built-in port on the Mac, not into a hub. Release the keys when you see a black screen with scrolling white text. In this mode, there’s no graphical interface; just a command line. Initially, you can’t make any changes to files.
When the text stops scrolling, and you see a line ending in a pound sign (“#”), type the following command:
mount -uw /
You must type the command exactly as given, with no mistakes. If you don’t feel able to do that, STOP. At this stage, no harm will be done if you make a mistake, but later, it will be. Press the return key.
Next, type the following command:
rm -i /var/audit/current
Press return. You should get the following output:
remove /var/audit/current?
If that's not what you get, STOP. Type the single letter N, press return, and try again. Otherwise, type the single letter Y and pressreturn.
Finally, enter the command:
exit
Press return. The text will start scrolling again, and then the system will reboot. Try again to log in.
Credit for this solution to ASC user AnthonyTW.

I have firefox 4 installed. when i go to one web page everything is fine; but, when i try and go to another my screen goes white and i have to restart my computer to be able to go to anyh other web page

when i go to a website and try and go to another the screen goes white and nothing ever happens. i have firefox 4 installed

Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access ▹ Preferences ▹ First Aid
If the box marked Keep login keychain unlocked is not checked, check it.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access.

When I turn on my ipod touch the screen goes white and stays white.

When I turn on my ipod touch the screen goes white and stays white. It plays but all I see on the screen is white. I cannot change anything.

It iTunes is asking to enter the passcode then:
- A data recovery company may be able to help
- Restore the iPhone from the backup of the iPod. You can then get the data off and then retore the iPhone from the backup of the iPhone.

Firefox freezes, if clicked the screen goes white and says firefox is not responding. How do I fix this?

At seemingly random times, firefox freezes, and if clicked the screen goes white and says not responding. At times it makes watching any video impossible. I have tried everything I've seen in help forums. I've removed and reinstalled firefox, adobe, silverlight, realplayer, and anything else forums have suggested. So far the only effective solution I've read about this problem is to switch to google chrome. I'd rather not do this.

Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites.
Starting The Computer In Safe Mode;
If running, turn your computer off.
Remove any disks and thumb drives that are in your hard drives or ports.
Now start your computer but also;
'''Windows; '''Press the <F8> key repeatedly.
'''Mac: '''Hold down the Shift key.
'''Linux; '''Using the command line, Linux/Unix computers can be booted
into various run levels that determine which resources are loaded.
For example, "runlevel 1" is typically the equivalent to Windows and
Mac safe modes.
* Source; '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Safe Mode; Free Online Encyclopedia]'''
When the '''Boot''' menu is displayed, release the key you were pressing.
You must now choose what mode you want. The most used are;
* Safe Mode; The computer runs with only a minimum set of programs.
* Safe Mode '''With '''Networking; Same as above, but with internet access.

TS3274 Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?

Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?

Hi Fayed11,
Welcome to Apple Support Communities.
You may find this article useful for troubleshooting any apps on your iPad that aren't behaving as expected:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Have a great day,
Jeremy

How come everytime i add an image to my pages document the screen goes blank and then closes the app?

How come everytime i add an image to my pages document the screen goes blank and then closes the app?

Hi Fayed11,
Welcome to Apple Support Communities.
You may find this article useful for troubleshooting any apps on your iPad that aren't behaving as expected:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Have a great day,
Jeremy

Why is my screen going white and then black?

Similar Messages

Maybe you are looking for