Why is my 'SIGN' panel greyed out in X1 Pro 11.0? - 'signing' IS 'allowed' in permissions...

Hi guys. So i have been sent a PDF to sign and return by E-mail. The problem is, the 'sign' panel is 'greyed' out, so i am unable to.
I checked permissions and signing is 'allowed' for this document.
Must i enable additional features?
[There is no red arrow at the signature line.]
I have a scanned signature ready to go on my PC.
All the help videos on this subject are for earlier versions, that have different menus, so they are of little help.
Even if you don't know what the problem is, if i knew how to 'enable additional features' that would be a start.
Thanks,
Robdobe
Windows 7 64bit
12 Gig Ram
Intel Quad core 2.8GigHz.

I know mostly digital (PKI-certificate-based) signatures. I cannot expertly advise on other signature types. It is possible that the form that you had, had an expiration date on it (was Reader-extended with a certificate that expired after a certain date). That might explain why your co-worker was able to sign and you weren't, if you got the unsigned copy from her and not from the same source where she got it. If you got not the same copy but from the same source, you may have gotten a copy with the signing already disabled. The other possibility is that the form might execute comminications with the author's server to get authorization to sign and that authorzation failed. There are many ways a form can be constructed that cause this behaviour. Since you know that the document's author disabled signing the question is now moot and I do not see why we should speculate on a possible reason.

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