Why is my trial version of Illustrator CS6 crashing?
Hi, whenever I try and run my trial Illustrator CS6, it crashes straight away. Although Indesign and Photoshop run fine. Very frustrating. The report that comes up is as below:
Process: Adobe Illustrator [6301]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [141]
Date/Time: 2013-06-08 23:16:59.461 +1200
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 252478 sec
Crashes Since Last Report: 35
Per-App Interval Since Last Report: 64 sec
Per-App Crashes Since Last Report: 26
Anonymous UUID: F5EE2F99-E9A1-416C-86F0-537901FBA2A3
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff858f00b6 __kill + 10
1 libSystem.B.dylib 0x00007fff859909f6 abort + 83
2 libSystem.B.dylib 0x00007fff859107d2 _Unwind_Resume + 66
3 com.adobe.illustrator 0x000000010083d21b 0x100000000 + 8639003
4 com.adobe.illustrator 0x00000001006fe7c4 0x100000000 + 7333828
5 com.adobe.illustrator 0x00000001006ef5cc 0x100000000 + 7271884
6 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff858bac0a kevent + 10
1 libSystem.B.dylib 0x00007fff858bcadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff858bc7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff858bc2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff858bbc08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff858bbaa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff858bba2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff858bbe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff858bbaa5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff858dca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff858e0881 _pthread_cond_wait + 1286
2 ...ple.CoreServices.CarbonCore 0x00007fff8485ad87 TSWaitOnCondition + 118
3 ...ple.CoreServices.CarbonCore 0x00007fff847c9ff8 TSWaitOnConditionTimedRelative + 177
4 ...ple.CoreServices.CarbonCore 0x00007fff847c3efb MPWaitOnQueue + 215
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 ...ple.CoreServices.CarbonCore 0x00007fff8479c0d1 PrivateMPEntryPoint + 63
8 libSystem.B.dylib 0x00007fff858dafd6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff858dae89 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00000001093835c0 rcx: 0x00007fff5fbff4d8 rdx: 0x0000000000000000
rdi: 0x000000000000189d rsi: 0x0000000000000006 rbp: 0x00007fff5fbff4f0 rsp: 0x00007fff5fbff4d8
r8: 0x000000000006c384 r9: 0x00000000000002ba r10: 0x00007fff858ec0fa r11: 0x0000000000000202
r12: 0x00007fff5fbff500 r13: 0x0000000000000000 r14: 0x000000010a8744a8 r15: 0x000000010a8744a8
rip: 0x00007fff858f00b6 rfl: 0x0000000000000202 cr2: 0x0000000101509020
Binary Images:
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0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <69130DA3-7CB3-54C8-ABC5-423DECDD2AF7> /usr/lib/dyld
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0x7fff80342000 - 0x7fff8035bfff com.apple.CFOpenDirectory 10.6 (10.6) <401557B1-C6D1-7E1A-0D7E-941715C37BFA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
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0x7fff80688000 - 0x7fff80d84ff7 com.apple.CoreGraphics 1.545.0 (???) <58D597B1-EB3B-710E-0B8C-EC114D54E11B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
0x7fff80d93000 - 0x7fff80da2fef com.apple.opengl 1.6.14 (1.6.14) <ECAE2D12-5BE3-46E7-6EE5-563B80B32A3E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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0x7fff897fc000 - 0x7fff89801fff libGIF.dylib ??? (???) <3BAD0DE8-8151-68B0-2244-A4541C738972> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x7fff8a60f000 - 0x7fff8a624ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <1AE1FE8F-2204-4410-C94E-0E93B003BEDA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x7fff8a6dd000 - 0x7fff8a725ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <98FC4457-F405-0262-00F7-56119CA107B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x7fff8a766000 - 0x7fff8a7b0ff7 com.apple.Metadata 10.6.3 (507.15) <DE238BE4-5E22-C4D5-CF5C-3D50FDEE4701> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 2 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: Hub, 0x05ac (Apple Inc.), 0x1008, 0x26200000 / 3
USB Device: Hub, 0x05ac (Apple Inc.), 0x912f, 0x26210000 / 4
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x26211000 / 6
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0x26211200 / 7
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x9221, 0x26212000 / 5
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 5
Jared,
You may try to uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Similar Messages
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Where can I find the trial version of Illustrator CS6? I am using Windows XP.
where to find trial version of illustrator cs6 (for XP) ?
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html
Downloads are also available thru the Adobe site via the following page:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Here are the tech specs for Illustrator CS6 so that you can be more certain of having a machine that supports using it.
Illustrator CS6 system requirements
Windows
Intel® Pentium® 4 or AMD Athlon® 64 processor
Microsoft® Windows® XP with Service Pack 3 or Windows 7 with Service Pack 1. Adobe® Creative Suite® 5.5 and CS6 applications also support Windows 8 and Windows 8.1. Refer to the CS6 FAQ for more information about Windows 8 support.*
1 GB of RAM (3 GB recommended) for 32 bit; 2 GB of RAM (8 GB recommended) for 64-bit
2GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024 x 768 display (1280 x 800 recommended) with 16-bit graphics adapter
DVD-ROM drive compatible with dual-layer DVDs
Some features in Adobe® Bridge rely on a DirectX 9–capable graphics card with at least 64 MB of VRAM
This software does not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available. -
Unable to downlado trial version of Illustrator CS6
Whenever I click on the download links here: https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
This message comes:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/ILST/16/win32/Illustrator_16_Content_LS16.exe" on this server.
Reference #18.f3c6e3f.1412472102.252f91e
help please
thanksMake sure you are signed-in with your Adobe ID before attempting to download any trial.
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Problem running Trial Version of illustrator CS6.
Very long startup time, 3 or more minutes. Half the time it would just hang, and I would have to force quit. My old Illustrator Version CS works great starts in 10 seconds. New Version worked fine if I could get it to load? I need to upgrade my old version, its CS and won't work if I update my OSX. All I need is a Intel version.
I'm retired, and only use Illustrator once in a while. Make direction maps, and other info for my Astronomy Clubs out reach programs. Star Partys for Middle Schools. Was thinking about getting Ver CS5, but will it work? And ifI have a problem will I be stuck with CS5?Did you receive any error messages when installing Illustrator? What version of Mac OS are you using?
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Missing filters in the trial version of Illustrator CS6?
I am using Windows 8 and can not find render or lighting effects in the filters. any ideas?
You can't find them because those effects only exist in Photoshop.
Mylenium -
Trial version of Illustrator CC 2014 takes over my CS6 old version and forces me to use CC 2014 on launch. How to fix? FIle> get info>won't let me choose >Open this file with CS6. Forces me to use CC 2014 Illustrator which I don't want because I am doing client work in CS6 that I own and I do not have time to try out the CC version.
I also do not like the black interface in illustrator as I cannot even see the layer icon at the bottom. I won't want to buy it if this is all that's offered.You can change the UI brightness in the prefs. Otherwise I'm not clear what your issue is. Handling file associations are operating system basics and you can look them up on a simple web search and from drag&drop onto the launchpad/ dock icon for CS6 to opening the files directly from within AI there sure are enough alternatives, don't you think?
Mylenium -
I have downloaded a trial version of Dreamweaver CS6 to my MacBook. Why do some features not work? I have OSX 10.6.8. I am using this trial version for a class I am taking on coding webpages using Dreamweaver. there are features I am using in class that will not open up or appear as options when I use the trial version. Are certain features locked out until I buy a copy or download a purchased copy?
Trial versions have no functional limitations, though your setup/situation might not be supportive of all functionality. You'll need to identify specific issues to get help with them. You should be posting in the DW forum instead of here if your issue does not have to do with downloading/installing.
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Why when I install a stand alone trial version of Photoshop CS6 I get extended installation?
Why when I install a stand alone trial version of Photoshop CS6 I get extended installation? I want only CS6.
Hi Ilya Nazarenko,
We would like to inform you that the installer for both Standard and extended version are same, as trial you get Extended version.
If you have serial number for Photoshop Standard CS6, only then it would turn out to be standard version.
Download CS6 products
Thsnks,
Atul Saini -
Free trial version of Illustrator - created a document - and no one else can open
I download a Free trial version of Illustrator - created a document - and no one else can open as an illustrator file (extension .ai) and edit. They have CS6 version 16 - it tells them that it was created in a newer version. They are only able to open individual pages as .pdf.
vanoevsa,
File>Save As then choose the version in the dropdown list (CS6). -
help! trying to download a trial version of illustrator for mac 10.6.8 operating system. is there one available?
Sophie,
CS6 should work on 10.6.8,
System requirements | Illustrator
and you should be able to download the trial here:
http://prodesigntools.com/adobe-cs6-direct-download-links.html -
I can not open files FH11, Is it because I have the trial version of Illustrator CC 2014?
FH support has been dropped in CS6.
The FH plugin from tensai.co.uk should solve your problem. -
How do I get the trial version for Photoshop CS6 extended from the Creative Cloud Trial
Hello ...
Plz I wanted to downlad the trial version of Photoshop CS6 Extended and I followed this link
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop&loc=en_us
Then I chose this option : Option 2: Join Creative Cloud and download now (Recommended - it's free)
Then the adobe application manager has been installed and the photoshop CS6 started to be installed automaticaaly and after it done , I found it the standard version not the Extended ... So how and where can I get the Extended version for both 32 bit and 64 bit?
Your prompt reply is highly appreciated
Thank you ....So if you download the trial from the trial page at http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop you get Photoshop CS6 Extended. When you then remove the trial and reinstall from the Adobe Application Manager with your trial Creative Cloud you only see the Standard version?
If this is so you can try reviewing your installation logs by following the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. Although your 30 day trial has already begun. I would recommend for now you just remove the installation and install from the trial page so that you can try the extended features. -
I've downloaded free trial versions of illustrator and photoshop but software not opening.Help!
Nobody can help you with at least some system information....
Mylenium -
Why does illustrator cs6 crash or lock up?
why does illustrator cs6 crash or lock up when i try to save any file that has a placed image in it?
Please follow these steps:
Open the “Task Manager” when the Adobe Illustrator CC crash window is displayed.
In the Task Manager window right-click on the name/string “Adobe Illustrator CC” and select the option “Create Dump File” in the context menu
It will display a dialog which says that it will create a file “Illustrato.dmp” in your “Temp” folder. Click on OK to create this. Wait for the action to get this completed.
Once the above file gets completed you can have this file by typing “%temp%” in your “Run” window (press “window button + r” on the keyboard). On clicking the enter key the TEMP folder can be opened.
Look there for the file name “Illustrator.dmp” and share it with us a dropbox link on [email protected]
Please also mention the thread link when sending the dropbox link.
Regards,
Dhirendra -
Why does the document window in illustrator cs6 move to the far left when I reopen the file?
why does the document window in illustrator cs6 move to the far left when I reopen the file?
Hi John,
thanks for the fast response. cs5 remembered the window position. I like having the window in the middle as I have a 27" monitor. I just upgraded to cs6 yesterday and I'm sure it was remembering the window document position. I think. If i find out how to fix this, I'll post it here.
And while I'm on the subject of cs6, why the f*** did adobe combine the stroke and swatches pallettes? Now I forever have to click stroke and swatch tabs all day. And I love the army and navy file icons of photoshop and illustrator. I won't comment on Acrobat X. ; (
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