Why is my usage showing so high when I canceled my account?

Question

Yes I will tell you why - IMPORTANT READ THIS WHOLE DOCUMENT.  I called Verizon to find out how much it would be to cancel my contract ahead of time as I was going to be changing to DSL, as I currently was using one of their little slow data devices that runs at less than a 1mb a sec download speed for $80 a month,  and now that DSL was available in my neighborhood it was only $43 dollars a month for 6mb a sec download,  not only a significant increase in speed but also a savings of half in cost, as we were always going over our 10g limit by a few mbs each month.  So basically we used about 11gs a month,  theirby paying $90 for service.    So I called and told this person I was going to get DSL in a couple weeks,  how much is it going to cost me to cancel my contract early.  He told me and I was satisfied that it wasn't too much,  and I said I will call back when I am ready.   Ok,  here's where it gets interersting.   I called and canceled my service with VERIZON 3 days into my new billing cycle.  They turned the device off that day, and I unplugged it and everything.  That day my DSL was up and running fine.  Then when I get my bill,  expecting only to be billed for the monthly service and the early disconnect fee -  I AM COMPLETELY SHOCKED to find that somehow 16 GIG of data was supposedly downloaded through my little slow device during those 3 days of that billing cycle.  I called them immediately and told them this has to be a mistake the device I have it isn't possible to download that much data in 3 days.  They won't budge.  I owe it.  So after all this time with verizon,  about 3 and 1/2 years using 11g a month a paying for it with no problem,  the moment I decide to leave I suddenly am able to download 16g in 3 days?  If the dang thing worked that well I probably never would have even looked for another internet option!!!  As I try to explain that it is physically impossible, and they won't budge,  I suddenly realize what has happened.  I've been SPOOFED.  Someone at Verizon,  when I called the first time telling them I would be canceling in a few days,  spoofed my account (as they have the equipment and know how to do it.  Being a former computer network engineer I have the know how but not the equipment as I am now retired and on pension.)  Yes so someone who worked at Verizon spoofed my account, knowing I was leaving...  got some free internet usage on my dime...   BEWARE EVERYONE WHO USES VERIZON  This could happen to you. I intend to spread my suspicions of this until someone at verizon decides to wave those extra 6g as it's not possible for the device I had to download that much in only 3 days.  

Answer 1

Hello!  Oh I would love to have this investigated, but was told that it could not be investigated because I using a small data device and they would have to have the device to look through it...  I actually no longer have the device.  I did have it set to log incoming or outgoing.  But this is the problem. The device was only active for 3 days in that billing cycle.  The device was of course protected with WEP  and we only had one computer on our small in house network.  But the device we had did not allow data to flow through it at such a speed.  I was told that 1gig of data had gone thru it on the 2nd at 8:48.  That is just simply not possible.  IMPOSSIBLE.  While we went over a little in the month, it's just not possible for that device to transfer that much data in 3 days.  No matter how much I tried to explain this to the ppl I was talking to when I ended my contract, they were simply not interested in helping me and so you can surely understand my position.  I used to work as a network engineer before I retired and it is very easy to spoof someone's IP address and get myself some free downloads when I know that person is leaving Verizon because they called me ahead of time and asked how much my cancelation fee would be.  And I swear I do not owe this money.  My son was not home during the 3 days and he is the biggest user in the house. the device doesn't handle data that quickly. No one would investigate.  If you would investiage and look into those devices and take note of their top speed and compare to my records you should be able to see something is not right and gladly refund my money.  PLEASE PLEASE figure this out I am retired on disability an can't afford this $60 when all your ppl were so rude they wouldn't even talk about this YOU JUST HAVE TO PAY.  Hence my long and rude blog remark hoping to get attention.  Thank you if you respond. 
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