Why is my video cropped?

The video I'm trying to edit is already cropped in the preview window. It's like the aspect ratio is off, but when I adjust those settings I just see zoomed-in/out versions of the aspect. When I play the video on Cyberlink, it looks fine, but in Primiere it's cropped. What is going on?

lorit
Thanks for the additional details.
I think that there may have been a typing error in the detail where you wrote that you were given VOD file rather than a VOB file.
Video is coming in as VOD (which I understand to be the same as an mpeg?) off of a homemade DVD.
The classic DVD video file uses MPEG2 compression with a VOB file extension.
And, the classic DVD video file's frame rate is 720 x 480 (for NTSC standard or widescreen) and 720 x 576 (for PAL standard or widescreen)
What you show in your screenshot is a file with a VOB file extension, probably the MPEG2 video compression with the VOB file extension.
But, you have an atypical frame rate and pixel aspect ratio for this file.So from the Premiere Elements perspective this would not be considered homemade.
Bottom line is that, whatever program produced what was given you, you have an atypical file for Premiere Elements.
My suggestion would be to ask the sender to resend the video files in the classical acceptable (compliant) DVD video format 720 x 480 (NTSC) or 720 x 576 (PAL). Please discuss this with the sender of the files. I am not sure what can be done with this file even if considering conversion of it to MPEG2.mpg with a free 3rd party software.
ATR

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