Why is no download showing up with Creative Suite 6 Design & Web Premium

I ordered and paid for my product by phone 13 days ago. When I go to my recent orders page, there's a download link. When I click the link it opens to a page that says "no downloads available." The product has been paid for in full and I've spent over 3 hours on hold over the last two weeks. Please help me with this ASAP as I need the product. I've spoken to person after person and was disconected last time after being on the phone for over an hour.

Hi,
If you have the serial numer then download the trial of Creative Suite 6 Design & Web Premium from http://www.adobe.com/downloads/ and enter the serial number at the time of installation. you will get the full version of Creative Suite 6 Design & Web Premium.
Regards,
Jatin Dembla

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