Why is nothing displaying in my creative cloud app window?

Chelseaf34629241 have you utilized the steps listed in App doesn't open | Progress wheel spins continually to resolve the current error? If so what version of the Creative Cloud Desktop application do you have installed? Also which operating system are you using?

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Why can I not view my creative cloud app

Why can I not view my creative cloud app

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Creative Cloud App / Windows 8 / New computer / app loging me out everytime!

I have bought a new computer, an Acer E1-570 I have been trying since last Thursday to install the creative cloud app on this computer and do my work, but none of the online solutions you offer work....

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Why can't I install some Creative Cloud apps on my home PC?

Recently, my employer sprung for Creative Cloud. I've been very happy using it at work. Since I do a fair amount of work from home, it's especially useful.
Or it would be if I could figure out how to install all the software I need. I've been able to install five or six of the apps already (Photoshop, Dreamweaver, and Bridge among them), but I get the following issues:
Fireworks : Hangs at 54% completed for ever and ever. (I waited three hours)
Premiere : Downloads completely, but then says "Waiting..." for ever and ever. (I waited 2.5 hours)
Ironically, I uninstalled my old versions of those programs specifically because CC renders them obsolete. My PC is powerful enough to run this software, but I really don't know how to progress. I tied up my computer the last two nights attempting to install these items and don't have a clue what to do.
Please let me know if there's anything I can do to provide further information, such as pull an error log or what have you.
Thanks in advance,
Matt

Hi Mwarren,
In CC desktop apps, the first 50% is the indicator for status of download and then rest 50% is for install.
It is hard to say what exactly is happening at 54% through CC desktop apps as the installation is happening silently unlike older version where se we can see what process or software installation is happening.
If you could please share the Installer logs then it could help us diagnose the issue,
You can find the installer logs at
• Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
• Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
• Mac OS: /Library/Logs/Adobe/Installers/
NOTE :- Do not paste the logs here , put it on http://pastebin.com and provide the link here.
--Manish Sharma

Creative Cloud app Windows 8.1 Black Screen.

Hello. I recently downloaded the Creative Cloud on my Windows 8.1 in order to try some of adobe's CC products. The problem is that the app doesnt start, it just stays on a black screen, like that.
I tried reinstallig it several times, but nothing seems to work.
What shoud I do??
Thank you!

This is about blank, not black, but may help
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Why canI not download photoshop or creative cloud on windows 8?

I wanted to try out Lightroom or photoshop, but everytime I try to download it, I am told that photoshop or lightroom is a desktop app, so I need to download it from my desktop. Weird. I am trying to download on a Windows 8 Surface. Does that make any difference?

I am trying to download on a Windows 8 Surface.
Surface Pro or Surface RT?
Pro runs full Win 8 so you should be OK.
RT runs Win 8 RT and Adobe apps will not run on RT.

Creative Cloud App window = two hours of spinning blue beach ball...

First time installing CC on my MacBook Pro laptop. Running OS 10.9.5. What am I missing here?

Hi Exbrook,
Please use the following Kb article for Resolution.
App doesn’t open | Progress wheel spins continually
Cheers,
Kartikay Sharma

How to delete comments on Creative Cloud app?

On my Creative Cloud app window, there's some comments posted on https://creative.adobe.com/files that does not want to go.
For more than 6 months, they're still there even if the files they refer to are deleted on the server.
How can I get rid of them?
Thanks.

Anyone?

Why does my Creative Cloud app only list 5 apps as installed when I have installed 9 apps?

I originally installed the Creative Cloud app and all the software I needed (Illustrator, InDesign, Dreamweaver, Photoshop, Fireworks, Muse, Edge, Acrobat, InCopy, Bridge, Extension Manager, Lightroom) sometime in 2014. Now my Cloud app displays only 5 of the software as installed and the rest can be installed. I have never uninstalled any of the software.
So my question is why have some of the installed software disappeared from the Creative Cloud app?

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

I've downloaded the creative cloud app and the photoshop. Now, how do i open the photosop?!! tried clicking on the image but nothing happen.

I've downloaded the creative cloud app and the Photoshop. Now, how do i open Photoshop?!! tried clicking on the image but nothing happen.

Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
Todd
Todd McVey
Art Direction
201-723-0104
[email protected]
www.toddmcvey.com
@mctwitthis

Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.

So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing?

Why can't I download Photoshop CC(2014) and why does my Creative cloud app show updates for CC(2014) products I do not have?

Why can't I download Photoshop CC(2014) to my Mac Pro desktop running OSX 10.9.3. My Creative Cloud app shows updates for all apps that I have as CS6 on my desktop but I have only subscribed to Photoshop CC. Lightroom shows Install but it is installed. Trying to Install Photoshop CC(2014) results in and error message "Installation failed Errors encountered during installation.(7) more information.
More information gives Exit Code: 7
Please see specific errors below for troubleshooting. For Example, ERROR:
- 0 fatal error)s), 0 error(s)
I also cannot directly download from my account on the web. This has been going on for a week or more and I have tried numerous suggestions on the forums but got nowhere. I uninstalled Creative Cloud app today but could not find the installer again so I assume that was deleted. I cannot download that now as on Adobe's site it says we are experiencing problems. Aren't we all.
I was happy with CC until last week but now cannot recommend it.
I also have a Macbook Pro retina and Photoshop CC(2014) downloaded no problem on that.

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Creative Cloud App not working / nothing shows up

I think the image shows much of my problem. I start the creative cloud app, but nothing shows up. Therefor I cannot install/update anything anymore.
Re-install did not fix this issue.
Using Win8.
Anybody has a clue?

Hi Ski-Devil.de,
Welcome to Adobe Community.
kindly try the following steps and let us know if this resolved the problem for you
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.
Regards,
Kartikay Sharma

Creative Cloud app has nothing in it.

This is a 2 part issue. The first is when I attempt to open the Creative Cloud App there is noting inside, no tabs, nothing. I want to know how to re-install.
When ever I open Photoshop CC 2014 after I sign in I get a popup asking if I want to try Photoshop CC 2014. I'm already a user how do I get rid of this popup. I thought that I'd update but Update is grayed out in the help menu.
What can I do to the fix these?

follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed
if you still are offered a trial, sign out and then back in to your cc desktop app.

When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it

When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date. It was last updated in May but you have a new update today and it will not update. I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program. So I uninstalled the CC desktop. Then when I open Muse it says I need the CC desktop to help with the update. So I get stopped either way. Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things. Please advise.

All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
Are you on Windows or Mac? What OS version?

Why is nothing displaying in my creative cloud app window?

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