Why is online support unavailable for the iPad Air?

I tried to contact support today because of a probem I experienced with iTunes U after updating to IOS 7.0.4 but, on entering my serial number I get a message saying that online support is not available for this product.
The iPad air has been out for two weeks now, is it normal for support to be unavailable this late after release?
Surely there must be another option other than driving to an apple store to ask the question in person???

I also have this problem.  Fortunately there was still some Apple Care available on our iPad 3, so I used that serial number to get through.  Once connected I told them what appeared when I tried to use the iPad Air serial number ( same message you got).  They checked to see if my iPad Air's serial number was registered and it was and showing that I have Apple care on it.  I really thought this would be resolved by now....it is 2 weeks.  We have paid lots of money for this service!

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