Why is Oracle support of such incredibly poor quality?

A previous thread which was "LOCKED" because some one could not accept the feedback read:
"Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
Why is Oracle Support so bad and how can we pressure Oracle to improve their service?
Is this just my experience?"
My answers and suggestions are:
Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
I agree
Why is Oracle Support so bad
because the feel they can get away with it. So far, it is working.
How can we pressure Oracle to improve their service?
Probably the only way is to use other database software wherever and whenever possible. Competition is increasing in the database space, there are options for many database applications.
Is this just my experience?
I don't think so. It is becoming common knowledge in the industry that Oracle has very poor support. Oracle is becoming the CA of the 21st Century

On the other hand, I elsewhere answered a similar assertion recently with:
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/fa9b4753bdced0ad/b02e32cde9390b6d?
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/a697e3130020283e/70e209cfaa01b2c2?
...My experience has been there are good groups and crappy groups in
Oracle support, and periodically they revamp everything to squish the
balloon around. Then we have to figure out how to work the system
again, whether it is figuring out what time of day to call or what
magic words to say...
Note the dates in the linked posts.

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Why is Oracle support of such incredibly poor quality?

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