Why is Photoshop CC 2014 nearly crash with Wacom and fix itself when I move my regular mouse?
I have Photoshop CC 2014 (completely updated through Creative Cloud). I am currently using a Wacom Intuos 3 9"X12" with the Intuos drivers all updated. Everything is updated. I am working on Windows 8, on a computer with 8 GB's of RAM. I have never had this problem before using Photoshop until just recently. Before I updated Photoshop CC 2014, I was having trouble putting in text into my files. I would go to edit or add text, and it would say that the text function was unavailable. I was pretty ticked, since I'm in school full time for animation and NEED Photoshop to work as fast as possible and this was making things harder. So, I updated. The text thing got fixed, but for some reason, whenever I use my wacom tablet to draw, it will work for a little bit (like two minutes) before it pretty much freezes my computer. It gets laggy and doesn't show anything on screen. I have waited almost two minutes before. But, whenever I move my REGULAR mouse (trackpad or USB mouse) it catches up with what just happened (including going from layer to layer if I clicked on those to get things moving). It makes it REALLY hard to work with this, and it's increased my worktime by at LEAST 45%, since I have to constantly fix this with a move of my regular mouse. During that time, I cannot click on anything with my wacom pen or use the hotkeys on the keyboard (the default ones).
It, so far, doesn't seem that Photoshop CC has it, but I cannot update to that version. I always get to 75% or something REALLY fast, and then it says there was an error. I just don't know what's going ON with my programs. Do I have to uninstall and reinstall or something? My computer is set to optimize weekly, and I've done multiple scans to make sure I don't have a virus or something. Everything in clean, and I'm not overloaded on stuff, either. I usually only have two or three programs total open, Photoshop CC 2014 included. It ends up either being Photoshop and Firefox or Photoshop, Firefox, and iTunes to listen to music. I use a second monitor, as well, to make my flow go faster.
Help ASAP would be VERY much appreciated! Thanks in advance!
I have Photoshop CC 2014 (completely updated through Creative Cloud). I am currently using a Wacom Intuos 3 9"X12" with the Intuos drivers all updated. Everything is updated. I am working on Windows 8, on a computer with 8 GB's of RAM. I have never had this problem before using Photoshop until just recently. Before I updated Photoshop CC 2014, I was having trouble putting in text into my files. I would go to edit or add text, and it would say that the text function was unavailable. I was pretty ticked, since I'm in school full time for animation and NEED Photoshop to work as fast as possible and this was making things harder. So, I updated. The text thing got fixed, but for some reason, whenever I use my wacom tablet to draw, it will work for a little bit (like two minutes) before it pretty much freezes my computer. It gets laggy and doesn't show anything on screen. I have waited almost two minutes before. But, whenever I move my REGULAR mouse (trackpad or USB mouse) it catches up with what just happened (including going from layer to layer if I clicked on those to get things moving). It makes it REALLY hard to work with this, and it's increased my worktime by at LEAST 45%, since I have to constantly fix this with a move of my regular mouse. During that time, I cannot click on anything with my wacom pen or use the hotkeys on the keyboard (the default ones).
It, so far, doesn't seem that Photoshop CC has it, but I cannot update to that version. I always get to 75% or something REALLY fast, and then it says there was an error. I just don't know what's going ON with my programs. Do I have to uninstall and reinstall or something? My computer is set to optimize weekly, and I've done multiple scans to make sure I don't have a virus or something. Everything in clean, and I'm not overloaded on stuff, either. I usually only have two or three programs total open, Photoshop CC 2014 included. It ends up either being Photoshop and Firefox or Photoshop, Firefox, and iTunes to listen to music. I use a second monitor, as well, to make my flow go faster.
Help ASAP would be VERY much appreciated! Thanks in advance!
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Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
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Built-in memory: 3563 MB
Free memory: 800 MB
Memory available to Photoshop: 2928 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Touch Gestures: Disabled.
Windows 2x UI: Disabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=512
glgpu[0].GLName="AMD Radeon HD 6520G"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=0
glgpu[0].GLDriverVersion="8.901.3.0"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 6520G"
glgpu[0].GLRendererID=0
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"
glgpu[0].GLDriverDate="20111012000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.10"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
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clgpu[1].CLPlatformVersion="1.1 AMD-APP-SDK-v2.5 (775.2)"
clgpu[0].CLDeviceVersion="1.1 AMD-APP-SDK-v2.5 (775.2)"
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clgpu[1].CLVendor="Advanced Micro Devices, Inc."
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clgpu[1].CLVendorID=4098
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clgpu[1].CLDriverVersion="CAL 1.4.1589 (VM)"
clgpu[0].CUDASupported=0
clgpu[1].CUDASupported=0
clgpu[0].CLBandwidth=1.64302e+010
clgpu[1].CLBandwidth=1.23947e+010
clgpu[0].CLCompute=23.7031
clgpu[1].CLCompute=23.4833
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Serial number: 96040086941066019767
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
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adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
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AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 2014/03/05-14:49:37 5.0.33 79.552883
AdobePDFL.dll PDFL 2014/03/04-00:39:42 79.510482 79.510482
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPFiles.dll Adobe XMP Files 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPScript.dll Adobe XMP Script 2014/01/13-19:44:00 79.155772 79.155772
adobe_caps.dll Adobe CAPS 8,0,0,7
AGM.dll AGM 2014/04/14-23:42:44 79.554120 79.554120
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.45 BuildVersion: 8.0; BuildDate: Fri Mar 28 2014 20:28:30) 1.000000
ARE.dll ARE 2014/04/14-23:42:44 79.554120 79.554120
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
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boost_threads.dll photoshopdva 8.0.0
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cgGL.dll NVIDIA Cg Runtime 3.0.00007
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Colored Pencil 15.0
CompuServe GIF 15.0
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Crop and Straighten Photos Filter 15.0
Crosshatch 15.0
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Dark Strokes 15.0
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Diffuse Glow 15.0
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Mean 15.0 (2014.0.0 x001)
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MMXCore Routines 15.0 (2014.0.0 x001)
Mosaic Tiles 15.0
Multiprocessor Support 15.0 (2014.0.0 x001)
Neon Glow 15.0
Note Paper 15.0
NTSC Colors 15.0 (2014.0.0 x001)
Ocean Ripple 15.0
OpenEXR 15.0
Paint Daubs 15.0
Palette Knife 15.0
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PCX 15.0 (2014.0.0 x001)
Photocopy 15.0
Photoshop 3D Engine 15.0 (2014.0.0 x001)
Photoshop Touch 14.0
Picture Package Filter 15.0 (2014.0.0 x001)
Pinch 15.0
Pixar 15.0 (2014.0.0 x001)
Plaster 15.0
Plastic Wrap 15.0
PNG 15.0
Pointillize 15.0
Polar Coordinates 15.0
Portable Bit Map 15.0 (2014.0.0 x001)
Poster Edges 15.0
Radial Blur 15.0
Radiance 15.0 (2014.0.0 x001)
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Ripple 15.0
Rough Pastels 15.0
Save for Web 15.0
ScriptingSupport 15.0
Shake Reduction 15.0
Shear 15.0
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Smart Blur 15.0
Smudge Stick 15.0
Solarize 15.0 (2014.0.0 x001)
Spatter 15.0
Spherize 15.0
Sponge 15.0
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STL 15.0 (2014.0.0 x001)
Sumi-e 15.0
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Targa 15.0
Texturizer 15.0
Tiles 15.0
Torn Edges 15.0
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Vanishing Point 15.0
Variance 15.0 (2014.0.0 x001)
Water Paper 15.0
Watercolor 15.0
Wave 15.0
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WIA Support 15.0 (2014.0.0 x001)
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Wireless Bitmap 15.0 (2014.0.0 x001)
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Flash:
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This happens both with JPG's and PSD's.
Please sort your **** out and get some patches out to address this quickly !!
Chris TattersallChris,
It doesn't crash for everyone. A person could be forgiven for saying, in return, "Please sort out your **** system problems".
Trust me when I say many, many problems are caused by the computer system setup not being up to the needs of this cutting-edge graphics software. Photoshop is heavily dependent on the GPU, and GPU drivers are notorious for having bugs (they're primarily written to run games).
However, that being said, recent driver releases from both ATI and nVidia do actually work pretty well with Photoshop CC 2014.
What video card do you have?
What display driver version are you running?
If you're unsure how to tell these things, go into Photoshop, choose Help - System Info, copy the data, and post it here.
-Noel
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