Why is photoshop cc asking for a serial

Ihave been using cc for 3 months and now is asking for a serial # never has it says it is being used on to many computers... what gives

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  • Photoshop CC asks for a serial even if i'm logged in

    Hi !
    I downloaded the last version of Photoshop CC but when I launch it, the program asks for a serial. I don't understand, I already put my IDs, and it worked perfectly for the CS6 version.... It was written in the contract that the CC subscription gave the access to all the new CC apps and now they ask a serial I don't even have. What's the problem ? I'm using the student & teacher subsribtion maybe it has something to do with this thing ? While searching on the forums, I have heard that it was a kind of problem with languages etc but I didn't understood, if someone can explain, I'll be happy.
    Thanks for your answers.
    ( sorry for the english, I'm french... And you know what we're saying about french people trying to speak enlgish )

    I have found a solution for my problem with the described behavior. The problem is the selected language. As at least the thread opener is french it could be the problem because your are only allowed to use the software in that language you have chosen when subscribing to the cloud. I know this is ridiculous but anyhow.
    In my case I unintentionally installed Photoshop CC in German, even if I wanted to install it in English. Maybe, because I'm based in German and clever Adobe assumed that my default install language must be German, it was installed in German.
    So what have I done to solve the problem:
    Uninstall Photoshop CC. (You could do this by going to the folder /Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Uninstaller.app (MacOS) Do not know where to do this in Windows but you will find it.) 
    Start your Creative Cloud.
    Set the preferences for your app language to the language you have running your subscription. (You can do this by pressing the gear-wheel, choose preferences and the Apps tab gives you the possibility to do so.)
    Reinstall Photoshop CC.
    Start Photoshop CC.
    Worked like a charm for me, hope it helps you.
    And Adobe in case you are reading this. It is hilarious to let people run into a problem like this only because they choose the wrong language. Shame on you.

  • I have the Creative Cloud Photography plan why am I being asked for a serial number?

    I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

    Branching to a separate discussion.
    C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number.  If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
    For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Photoshop is asking for a serial

    I recently purchased the Creative Cloud and noticed that Photoshop is showing as a trial.  I choose the option to license the software and it asks me to log into my Adobe ID. So I do that and the next window asks for a serial number.  I'm confused as to what is causing this and how to remedy it....preferably before the trial runs out.

    Not a problem, David!  I appreciate your assistance.   I was able to figure out what the issue was, but for anyone else having this particular issue maybe my steps to resolve it will help.  There are two things that I think it could have been.
    I had seen on the community here someone mention there was an issue with Photoshop not recognizing Adobe IDs and that issue had been patched by Adobe.  But I never saw any sort of updates pertaining to that.  Also, prior to purchasing the Creative Cloud, I had a demo of Lightroom.   When that ran out is when I decided to purchase Creative Cloud.  So I uninstalled Lightroom, but I guess something got left behind.  I saw someone else's suggestion somewhere here in the community to try the Creative Suite cleaner if you've had the Master Collection installed.   I didn't have that installed, but figured it was worth a shot anyway.  Sure enough when I ran the Creative Suite Cleaner, it found the demo of Lightroom and cleared it out.  Once I reinstalled Photoshop, I saw the update that was for specific characters in Adobe IDs not working and was able to install that and it signed in without a problem.  So I'm not sure which of those really fixed my problem, but in the end I'm able to sign into my Adobe ID through Photoshop now and activate properly.
    In bullet points, here's what I did:
    Uninstall ALL Adobe applications
    Download CS Cleaner Tool at http://www.adobe.com/support/contact/cscleanertool.html
    Run CS Cleaner Tool
    Tell CS Cleaner Tool to clear everything it finds (in my case it was just Lightroom)
    Download/install the Adobe Application Manager again
    Download/install Photoshop again
    Once Photoshop was installed, close the Adobe Application Manager
    Open Adobe Application Manager (this close/re-open will tell it to check for updates)
    This is when I saw the update relating to the Adobe ID.  So I let that install.
    Once all updates were installed, open Photoshop
    It pops up as trial, choose "License Product" and sign into Adobe ID
    As far as technical specs, I'm running Windows 8 Pro.
    Thanks again for your assistance!

  • Why am i being asked for a serial nunmber?

    ?

    Inlink if you are being asked for your serial number then it is usually due to the computer not being able to reach the activation server.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

  • I cannot open my photoshop, its asking for a serial number. I do have one but it will not accept it. I've had this program for 5 years and this has never happened before.

    I cannot open my photoshop. Its asking me for a serial number, which I already have. However, it will not accept my serial number. I've had this program for 5 years and this has never happened.

    If your Creative Suite version is #3 through 6, you might try running the CS Cleaner Tools in preparation for a re-install.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    If you have a legacy version, it may be that the activation servers for your product are no longer available.
    Nancy O.

  • When i download my software why does it not ask for the serial numbers. The download is not completing

    I have an adobe photoshop elements 13 & adobe premiere elements 13 software download card.  I download it and it never asks for my serical numbers.  It shows the download but the program is not on my computer

    Redemption Code Help
    Mylenium

  • Why does IWork '09 ask for a serial number?

    I downloaded a trail version of Iwork '08. Then I bought "09. After some research I found that i had to delete the older version and reinstall. Yet after many attempts to do so, Iwork still asks for my '09 serial number. What do I do?

    It sounds like there is a copy of the iWork '09 trial somewhere on your Mac. It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
    Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip.

  • Trying Creative Cloud - Photoshop CS6 asking for a serial number?

    I am trying out Creative Cloud and have previously used trial version of Photoshop CS6 Extended.  Have downloaded Photoshop CS6 via creative cloud but when try to run it I get a message that I must enter a serial number.  Can anyone help ?

    Hello
    Okay I am getting very panicky now as I have joined creative cloud and submitted payment and spent the whole morning waiting for it to download photoshop CS6 and it still comes up with 'enter serial number' - I have a project to finish today which isn't helping. As far as I am aware I have uninstalled the trial version I had installed.  Is there anything I am missing or that I could check - I am using a macbook pro - any help will be very greatfully received, this is not a great start to my 12 month contract!
    Thanks
    Jenny

  • CS6 asks for a serial number at every launch

    Why does Photoshop CS6 asks for a serial number at every launch

    Why does Photoshop CS6 asks for a serial number at every launch

  • Why is Ligthroom CC asking for serial ?

    Wonder why is Ligthroom CC asking for serial number ?
    I had no issue with Photoshop CC.  I tried different language settings in Desktop Crative Desktop with no success. tried to install and uninstall several times too.
    thanks
    Claudio

    Creative Cloud applications ask for serial number

  • I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

    I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

    Hi Rosera,
    This is bad and I am sorry to hear that you are running into these issues.
    Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
    It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
    Have you tried the steps mentioned below by Barbara?
    If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
    Regards,
    Ankush

  • Installing Photoshop CS4 from original Disk onto my new Macbook Pro.  Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep.  How do I resolve ?

    Installing Photoshop CS4 from original Disk onto my new Macbook Pro.  Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep.  How do I resolve ?

    Tina Hadley did you migrate/transfer your applications over to your new Macintosh?  If so this could cause problems with your serial number being recognized.  Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder.  Once this is done you will also want to run the CC Cleaner Tool.  Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help.

    I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help

    First make sure you are using the correct code for the serial number.  To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    https://redeem.licenses.adobe.com/getserial
    If you still have a problem you can contact Adobe Support using chat and they might be able to assist you.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I purchased Adobe CS4.  I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite.  What can I do?

    I purchased Adobe CS4.  I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite.  What can I do?

    Contact support if you have serial number issues. Otherwise start by checking this stuff:
    Sign in, activation, or connection errors
    Mylenium

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