Why is replace bookmarks on this iPhone grey?

I have an iPhone 6 running ios 8.1.3. For some reason I can no longer replace the bookmarks on my iPhone with those on my computer. I used to be able to do it. I do not have Safari selected in my iCloud preferences. Any suggestions appreciated.

I GOT IT FIXED!
This is my solution to the grey songs, cant buy from iTunes app or App Store, and syncing problems.
im just going to say it how it is and no robot instructions. it takes any where from 30 minutes to 1-2 hours depending on how much stuff is on your iPhone. so here is how i fixed mine
1. Back up your iPhone whatever device you have
2. Disconnect from iTunes and unplug your Apple device
3. NOTE:NOT FROM YOUR COMPUTER, BUT go into the
Settings app>General>Restore: Erase All Content and Settings
4. Let it Restart and you will be prompted with the ios 5 Setup screen and continue setting up UNTIL you get to the part where it asks you about RESTORING from a back up via iTunes, iCloud, or setup as a new iPhone.
5. select the iTunes option. connect to iTunes and right click your iPhone from the devices list and select "Restore from Backup..."
6. select the backup you did just a few ago.
7. let it backup, it may take a while from 10 minutes to 30. it took me 20 (so find something to do like watch a tv show or something. go on youtube and watch a video or two to pass the time)
8. once restored, it will come up on the device list on iTunes. ONLY click the iPhone DO NOT click the music on the iPhone. click sync if it isn't already.
9. after it is done, THEN click the music on the drop down selection on your iPhone. all the previous music that was gray/grey, should be black like normal, if not then press sync and then go back to music.
this worked for me so hopefully it will work for you.
this grey song issue ****** me off so much i wanted to throw my iPhone 4S at the wall and see all the glass shatter into a million pieces. nasdlfhsdfsdjfnl gahhh. everything is working like a charm now so you're welcome if this worked.
if it didn't, then your screwed or keep trying again.
joerayclark

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Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.

Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
Thanks

You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars

Sync Outlook: Advanced: Replace information on this iPhone (how to set as default)

Every time I sync Outlook with iTunes (iPhone 4s) I have to select -> Advanced -> Replace information on this iPhone, and then check Contacts and Calendar. I want this to be the DEFAULT action when I connect my iPhone. As it stands I have to turn on the "Prevent iPods, iPhones, and iPads from syncing automatically" in Preferences so that I have a chance to turn on the Replace option in Info -> Advanced.

Hi there Greg,
Welcome to Apple Support Communities.
It sounds like you want to always replace content on your iPhone 5S with content from Outlook on your PC, to do this you’ll just have to Reset the Sync History in iTunes as shown below.
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - Apple Support
To reset sync history:
Open iTunes.
From the Edit menu, choose Preferences.
Click the Devices tab.
Click the Reset Sync History button.
If the issue continues and you know all of the data is on the computer:
Reset the Sync History again using the steps above.
Select the device in iTunes and click the Info tab.
Scroll down to the Advanced section, and under "Replace information on this iPhone/iPad/iPod touch" select Contacts or Calendars.
Click Apply.
Cheers,
-Jason

Replace info on this iPhone

I'm sorry for the really stupid question. I have the contacts on my Mac Pro updated, but the contacts on my iPhone are old. I want to replace all contacts on iPhone with the ones on my Mac Pro. Do I click on ADVANCED then CONTACTS?
I wasn't sure if "During the next sync only, iTunes will replace the selected information on this iPhone with information from this computer." means it will move computer info to iPhone or vice versa.
Thanks, Maryanne

I want to replace all contacts on iPhone with the ones on my Mac Pro. Do I click on ADVANCED then CONTACTS?
Yes, followed by selecting Apply. If this isn't automatically followed by a sync, select Sync.
I wasn't sure if "During the next sync only, iTunes will replace the selected information on this iPhone with information from this computer." means it will move computer info to iPhone or vice versa.
It means exactly as provided - "replace information on this iPhone", which will be during the next sync only with all contacts on your iPhone being replaced with the contacts currently in the Address Book on your Mac. After all contacts on your iPhone are replaced with the contacts currently in the Address Book on your Mac, it goes back to a bidirectional or true sync process between the two with following syncs.

Replace information on this iPhone...? Huh...?

Howdy,
I do not understand the iTunes behavior if I check "Contacts" under "Replace information on this iPhone."
Just beneath the checkboxes appears the message "During the next sync only, iTunes will replace the selected information on this iPhone with information from this computer."
When I check "Contacts" buttons appear to "Apply" or to "Cancel."
If I click "Apply" the sync starts, and the contacts from the computer are put on the iPhone, *but nothing else on the iPhone is updated,* that is, no full sync actually is performed.
Is there a way that I can have podcases, music, etc. updated on the iPhone, and have Contacts from the computer put on the phone as well?
Sincere thanks,
Kenneth

email account info no longer syncs. (way back from iTunes 11).
Do we really have to create all accounts manually.
Yes.
Or just restore your new iPhone from the backup of yoru old iPhone.

HT1386 Where did "Info Advanced Replace Information on this iPhone" go in iTunes 12?

On iTunes 12, I cannot seem to find the "Info > Advanced > Replace Information on this iPhone" functionality. I have a bunch of IMAP accounts, and while I could create or update them manually on the phone, that's extremely tedious. I can't seem to find this functionality in iTunes 12; has it been removed? Do we really have to create all accounts manually.
(Note: This has nothing to do with iCloud; this is for IMAP mail accounts.)

email account info no longer syncs. (way back from iTunes 11).
Do we really have to create all accounts manually.
Yes.
Or just restore your new iPhone from the backup of yoru old iPhone.

How do I set up itunes sync with outlook to "replace information on this iphone" only? I do not want to do a two way sync.

I am tired of fighting sync incompatibilities between Outlook 2007 and I Tunes, and no longer want to do a two-way sync.
I still want my Outlook contacts and calendar on my iPhone and use advanced setup in iTunes to "replace information on this iPhone" only.
iTunes only offers the ability to do this on "the next sync only". Is there a way to set up iTunes to "replace information on this iPhone" every time I connect my phone?

Hi there Greg,
Welcome to Apple Support Communities.
It sounds like you want to always replace content on your iPhone 5S with content from Outlook on your PC, to do this you’ll just have to Reset the Sync History in iTunes as shown below.
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - Apple Support
To reset sync history:
Open iTunes.
From the Edit menu, choose Preferences.
Click the Devices tab.
Click the Reset Sync History button.
If the issue continues and you know all of the data is on the computer:
Reset the Sync History again using the steps above.
Select the device in iTunes and click the Info tab.
Scroll down to the Advanced section, and under "Replace information on this iPhone/iPad/iPod touch" select Contacts or Calendars.
Click Apply.
Cheers,
-Jason

Why cant I see "On this Iphone" tab in Itunes with 5s?

I have just purchased a new iphone 5s and backed it up with a previous iphones data, but when i go to manually manage my music in itunes i cannot see the "On This Iphone" tab which would show me the music list on the iphone. I have plugged in a brand new ipod mini and the tab appears, so it is not my itunes version. Any ideas?

mylesyoung wrote:
I have just purchased a new iphone 5s and backed it up with a previous iphones data
You mean Restored.
Did you then sync the iPhone?
Restoring form a previous backup does not put apps, music/photos etc. onto the new device.

HT1692 I have zero contacts in icloud and under "Replace information on this iPhone/iPad/iPod touch" make sure Contacts and Calendars are not selected. There is no box for contacts and calendars, just mail accounts and notes

my problem started when I tried to install latest operating system for my iphone 4 screen said verifying update for about 20 minutes, I got a text that i needed to reply to, then the whole thing locked up and forced me to restore phone. Icloud doesn't have my contacts(I thought that's what it does), I've tried to sync with my computer many times, the only time it said anything about contacts was "Can't sync contacts because they're disabled on Iphone). When I sync, I get old text messages, old photos, old voice memos, but no contacts.

Good evening from the Phils :)
That didn't work. I turned off the icloud for contacts already, so even the 5 network numbers are not on my phone anymore, which is okay. I tried the sync / replace info contacts on phone from itunes, no contacts still. At least, there were no other stuff lost. I might try the restore from backup next time.. But still hiping for something which would not involve doing the restore or any tools. Thanks! :)

TS1398 Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working!

Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working! Issue began whenwe upgraded the operating system.....
Come on Apple.....get this issue sorted out!

Just out of warranty. This is a software issue. everything was ok until the software update. Apple just need to sort it out.

Unable to use iTunes to replace bookmarks on iPhone with Internet Explorer.

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So I keep trying to sync music to my iPhone from iTunes, and whenever I select the album the sync goes by really fast and nothing goes onto my phone. Then when I click "On this iPhone" it shows the songs, but they're grey, and I can't click on them. Help?

So I keep trying to sync music to my iPhone from iTunes, and whenever I select the album the sync goes by really fast and nothing goes onto my phone. Then when I click "On this iPhone" it shows the songs, but they're grey, and I can't click on them. Help?

Ok, sorry. And yes, I just restored my iPhone as new and tried to put all the songs on there before I even restored with my previous backup, but it still does the same thing... even when I just checked the option to sync only "selected music or videos". How's that possible?
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Why am I still getting this message after logging in - This computer is no longer authorized for apps that are installed on the iPhone "Myron Liptzin's iPhone". Would you like to authorize this computer for items purchased from the iTunes Store?

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Click here and follow the instructions.
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Why ITune no longer finds my IPhone when I plug it in my laptop. This ever since I installed your last update

Since I installed the last update, ITunes no longer finds my iPhone when it is pluged in my laptop. I can longer sync my calander and Outlook!
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I've had a fault with the hard drive on my laptop, it's been replaced and now my iphone and ipod can not sync unpurchased items with itunes. Is there anyway of sorting this without uploading all of my CD's again?

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Why is replace bookmarks on this iPhone grey?

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