Why is signing up for genius bar so difficult

I just spent fifteen minutes in an endless loop, trying to sign up for the genius bar at an apple store. Tried calling the store, was told by automated voice that I can only do it online. Tried to sign up online, following instructions (find store, select genius bar) but it just sent me to a page that explains what the genius bar is, and suggests other means of support. Finally got the store by pretending I wanted to buy something, explained it was an itunes problem, and I wanted genius bar, and she said let me route you to the iTunes department and sent me back to Customer Care (for which I would have to pay $29 to solve a problem that is definitely Itunes 12 software related). Fortunately she told me the magic word to get someone at the store: "manager." That person also tried to route me to customer care, until I said, aren't there genius bar people who know Itunes? He admitted there were, so now I have an appointment. I'm an Apple Mac Mini user, have been with apple for decades, but this is ridiculous!

Although we cannot speculate "why", the 'Decision Tree' approach probably indicates that Apple feels that in some cases 'other methods' may be better use of their resources.
I have never failed to get a Genius Bar appt. - answer the questions 'ambiguously' where the 'system' cannot find a match for your statement. As a test one time for another user in your predicament, I put "Blah, blah, blah" in the description field = worked like charm (I stopped short of actually 'making' the reservation)
enjoy your trip to the Apple Store
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Does apple charge for Genius Bar help

Does apple charge for Genius Bar help

Depends on if the equipment is under warranty and if so then if the problem is covered under the warranty.
In all cases having them look at it to diagnose the problem is free.

Eligible for Genius Bar advice?

Hey all,
I was all ready to take my laptop to my local Genius Bar and ask for advice then thought it might be a bit cheeky - do you think this is something they can help me with? It's a bit out of the way so can't pop by to enquire.
I have a Macbook Pro. I used to use a Seagate external Hard Drive with no problems, however I dropped the HD by accident. It worked ok the first time I plugged it into my laptop, I created a new folder and everything, however after that it would shut down my laptop everytime I connected it. I tried it on another mac laptop and I got a message saying the computer couldnt recognise the drive. I also got this msg when I connect to my laptop again via a USB hub instead.
It's obviously the Drive not my apple laptop that's not working but is this still something Genius Bar can help me with? I've never tried Disk repair etc and would welcome their assistance to hopefully fix it without losing the HD's contents!
Many thanks!

The genius bar folks are very knowledgeable and helpful, but it sounds like a problem they will not be able to treat except to say get a new external drive.
If the drive causes the MacBook Pro to shutdown there isn't much you can do in the way of working on it with Disk Utility. You can go ahead and take the MBP and drive in and see if they are able to help you with the drive, it never hurts to ask.

Need for Genius Bar Work Authorization

Hi,
i had bought My ipad from Turkey. But last year in September, i changed it with A new one from the Apple Store stratford city, London, UK. and now i need Genius Bar Work Authorization & Service Confirmation to legalize My ipad. Could you please help me?
Yagizhan Sagnak

Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

Why can't i arrange a genius bar appointment?

i want to get a new battery and maybe upgrade my HD in my Macbook Pro 17"
so i naturally thought that all i had to do was to arrange a Genius Bar appointment
but having tried i keep getting directed to a £25 phone call with a specialist which i don't want
or worse get told there are no vacancies for Genius Bar appointments\
what EVER?????????????
when did it become impossible to just book a time to see someone to assess the situation and get Apple to update my Mac?

Thank you. I did stumble upon this idea after I wrote my question and it works! Not sure what's up with the website -- seems like Apple should be more on top of user interface than they are. Thanks for responding.

For the second time (I've been to the Genius Bar once already) my WiFi isn't working on my iPhone 4S. This is really infuriating and costly!!! I see others have the same issues. Can't Apple do anything about this? It's obviously a hardware problem!

For the second time (I've been to the Genius Bar already once with this) my Wifi isn't working. They gave me a new iphone last time, but the new one has the same issue as the old one, I'm guessing. I've tried resetting the network but that doesn't work.
I see others have this issue too.
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
Currently it's not costing me anything - yet - because I've got the Apple Warranty but this is totally frustating!!! I bought the original phone (which has been replaced in July 2012. The new phone (without working Wifi) is a month old.
Will try Restore via ITunes before (I will invariably) have to return to the Genius Bar for another Iphone 4S unless someone has an ingenius solution here?..?

sematson wrote:
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
For what reason, other than making yourself look foolish, would you ask questions that we users could not possibly answer as we're NOT Apple?
Basics from the manual are restart, reset, restore from backup, restore as NEW. Nothing more "ingenius" to suggest than these steps that Apple has outlined in the manual. If these steps don't work, then go back to the Apple store.

IMac way too slow at home, but works perfectly at Genius bar - why?

My iMac is slow when doing things like switching users, waking up from screen saver and switching and/or opening applications. Sometimes the spinning wheel of love will spin for 30 seconds (seems like an hour). I've got a memory monitor and I can see that the memory is getting used up and not released but I don't think that is the problem.
Here's the kicker... when I take it to the genius bar they can never replicate the problem. It runs fine no matter what they do. So, I have to believe it is something going on with home network and/or printer.
My network has the iMac with kodak USB printer, macbook with epson USB printer, AppleTV. The problem is the same when I have everything wireless or using ethernet over AC power outlets. I also have a time machine and airport express which I no longer have hooked up.
Anybody have any clue what could be going on to cause all these problems? BTW, no issues with the macbook or appleTV (or iPhones or iPad for that matter).

I've got a memory monitor and I can see that the memory is getting used up and not released but I don't think that is the problem.
That should really slow it down, but no idea why there & not at the Genious bar, but possibly Networking, or what all you have connected at home.
Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.
In the Memory tab, are there a lot of Pageouts?

Itunes app no longer showing genres or the top charts/genius bar in the top bar ... it only displays a faint music in the centre with just the search box..why? i need them back:-(

itunes app no longer showing genres or the top charts/genius bar in the top bar ... it only displays a faint music in the centre with just the search box..why? i need them back:-(

The iTunes Store listing of your podcast is simply reflecting the contents of your podcast feed. Make sure all of the content you want displayed in the iTunes Store is still contained within your feed.
Are you able to supply your feed for reference?

I didn't make an appointment at the genius bar, why am i getting this email?

You are scheduled for a Genius Bar appointment.
What: Mac
When: Friday, February 17, 2012 at 4:30 PM
Where: Apple Store, Christiana Mall
Please be sure to check in when you arrive. Any Apple Store employee will be happy to assist you.
We look forward to seeing you.
Your Apple Store team,
Christiana Mall
P.S. It's now even easier to make an Apple Store reservation with the Apple Store app for iPhone and iPod touch.
Download the Apple Store app now
Apple Store,
Christiana Mall
Add this to your calendar
If you are no longer able to attend this session, pleasecancel or reschedule your reservation.
Get directions to the store
I don't live anywhere near Delaware. I didn't book any appointment (yet) at the genius bar.
this is very weird because at first I thought it was some glitch where someone typed their email wrong and sent it
to mine accidently, but it even uses my name. why is this happening? didn't someone hack into my account?
the reason i am concerned is that could someone use my applecare if they registered with my apple id?

Somebody at scheduling incorrectly typed your email address instead of the intended address. For example the email should have gone to [email protected] and they typed [email protected] The error could have been as simple as a single character mistyped.
There is nothing to do.

Why are there dozens of "web process" pop ups after wipe and load of 10.6.8 on Mac Mini by Genius Bar?

I just had my Mac Mini (early 2009) in at the Genius Bar as it was running very slow. They did a multi hour scan of the harddrive, etc. Did not find any hardware problems. They did a wipe and loaded 10.6.8 on the Mini. The Apple folks were great to work with. I picked it up today and and set it all up. Using Safari, I am now going through 6-12 "Web Process" with each and every web page I go to!! Safari is completely unusable in this fashion. Can this be changed or must I use a different web browser.

Good morning,
Not quite sure what you mean by 6/12 'web process' with every page I go to. The version 5.1.7 is correct for the Snow Leopard OS X.
Run a software update, just in case the geniuses didn't, and check if you or they have installed any Safari extentions. If so delete / disable them all and try again.
If Safari then shows signs of normality, reinstall the extentions one at a time until you find the one that is causing the problem.
Oh, and have you got 'Block pop up windows' checked in Safari menu?

Message "there was an error processing your request" keeps coming up on the screen as I try to sign in to make an appointment at the genius bar?

message "there was an error processing your request" keeps coming up on the screen as I try to sign in to make an appointment at the genius bar?

Same thing was happening (2015). Never found out why but easiest solution is to call AppleCAre and they will set up the appointment.

How do we make a one to one appointment ( not genius bar) one to one ( already paid for, but can't navigate to appointment page?

How do we make a one to one appointment ( not genius bar) one to one ( already paid for, but can't navigate to appointment page?

Did you get a link when you did it?
Your One to One Page
When you sign up for One to One, you get your own web page, where you can make reservations, read tips and tricks, write notes, and view sample projects.
http://www.apple.com/retail/one-to-one/
The reservations are made online; if you have trouble navigating it, the trainers can help.
http://bettymingliu.com/2012/01/how-to-use-apples-one-to-one-program/
Is this the link you need?
https://supportprofile.apple.com/

Why can't i ever book a genius bar appointment?

Everytime I try to book a genius bar appointment it says there are no reservations available. WHY! It's so annoying!! I don't want to lug my laptop all the way to the apple store only to be told I can't be seen by anyone. What's the point in having the option to book a genius bar appointment when I can't! I tried in Naples Florida when I was visiting there and now in Leeds, this is ridiculous.

alice
I'm sorry to hear that your local Genius Bar in Leeds (UK? not Alabama,US) is so busy - must be very busy as the Web System I used to test was kind of 'abrupt' with its Alert, informing me "There are no reservations available at this time." {paraphrased?}
I am not one to be defeated so easily, however.
If I were to take my portable Mac to the nearest Apple Store here in Dallas, TX-US, I could drive there in about 22 minutes. I realize that folks in the UK may not even own a car, relying on the UK's robust Public Transportation System. If I were to take transit system to the same location, it would take me between 1.5 & 2 hours! Ours is not as evolved as yours, alas.
So, if you were to try the next nearest location to Leeds - Sheffield - you could drive there in <35 minutes. If you were to take the train, ±40 minutes -1 hour == BETTER than my trip, so I'll post my results...
Sheffield Apple Store Genius Bar available reservations
Sample Train Schedule for Friday, April 17, 2015 (earliest Wed, the 15th but better hurry)
⬆ click/tap EITHER for full size ⬆
best luck
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Why can´t i get an appoiment in Miami´s Genius Bar?

Why can´t i get an appoiment in Miami´s Genius Bar?
The web page only allows mw to get an appoinment in europe!
Thanks.

what country are you logged in with in your ID in itunes & app store? When you try to make the online booking I assume you are on the coorect apple site for your country

Why is my mac book pro hanging. Just went to genius bar and got 3 software updates.

Why is my Mac Book Pro hanging? I just went the genius bar and got 3 software updates.

Things to try,
other forums for using snow leopard and macbook pro; preventative maintenance in the future; disk repair (sometimes you may need stronger 3rd party); Safe Boot for mild issues.
(I cannot for the life of me see resetting pram/nvram being of any help whatsoever, sorry).
How To Clone a Volume
Using Cloning as a Backup Strategy
Disk maintenance with Disk Utility and fsck
MacBook Pro
Snow Leopard
Preparing for the OS X 10.6.8 update

Why is signing up for genius bar so difficult

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