Why is the Adobe (1 year) annual subscription so deceptive?

Afternoon all.
I started my Adobe Photoshop ($19.99 per month) and Adobe Dreamweaver ($19.99 per month) 1 year subscriptions August 2013. In theory, they would have stopped charging my card August 2014, but that was not
the case. Instead, Adobe decided to renew my 1 year subscription, making it a total 2 year obligation. I contacted customer support and he said I am paying 50% of the obligated amount for the 2nd year if I cancel. For a product I do not use anymore.
This is Bulls*&%! They forced me into this second year, I did not ask or request for renewal. I am currently on deployment right now, don't really have time for this crap. I want to talk to a representative ASAP.
V/R,
Joseph Griffith

Not sure how long an Adobe consumer you've been, but this is the face of the new Adobe. Completely disrespectful of its consumers on nearly every facet. At least you're someone who figured it out and piped up; imagine how many people out there are getting raked and don't realize it since it's Adobe's default behavior to just take your money each year.

Similar Messages

I have a paid "Adobe Export PDF, Annual" subscription, so why can't I convert a Word Document to PDF? It keeps asking me to do an upgrade.

Does the Adobe Export PDF Annual subscription not include converting Word docs to PDF?

Hi ethanw41133789,
Please message me your email id so that i can check your subscription details.
Regards,
Rahul

Why is the adobe acrobat customer service so bad?

Why is the adobe acrobat customer service so bad? They dont even have a phone number. I tried waiting on chat and tried logging in 3-4 times but no response at all. I want to cancel a yearly subscription and they said, there is no penalty if cancelled with in first 30 days but no body is responding at all. Sheer waste of time. Is this how Adobe support also works

Hi ,
I am extremely sorry that you have had a bad experience in the past .Here is the link to connect with the Adobe support team .Please refer the same so that your issue gets addressed fixed quickly .
We would not be happy with your decision of cancellation of your Acrobat subscription .
However if you have decided so ,here is the link to connect with them.
http://helpx.adobe.com/x-productkb/global/service-b.html
Regards
Sukrit Dhingra

Hi! I accidently purchase the Adobe PDF Pack Annual $90. I don't want or need it. Can I get my money back please?

Hi! I accidently purchase the Adobe PDF Pack Annual $90. I don't need it or want it. May I have my money back please?

Hi nhihao91,
I checked your account, your PDF Pack subscription is not confirmed yet at our end.
Once it gets confirmed I will cancel it.
Regards,
Florence

Why are the adobe pdf presets grayed out in photoshop?

Why are the adobe pdf presets grayed out in photoshop? I'm trying to save an image to "Press Quality" as a pdf and the settings are grayed out.

Maybe a screenshot of your Photoshop working area with the image opened, image tab and the layer panels showing might give us an idea. I can't guarantee that I can help, but someone might be familiar with the situation.
Also a screenshot of the Save as Adobe PDF and the PDF settings dialog as separate shots would also help as well. That way we see what you see.

I am renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can acti

I renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can activate my subscription on a second computer?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Why does the Adobe Updater keep failing?

Why does the Adobe Updater keep failing? I close my Webroot antivirus app and the update keeps failing for the Extension Manager 6.0.8 Update. The message is "Extension Manager 6.0.8 Update Installation failed. Error Code: U44M1P7". I cannot retry until the Adobe Updater appears again in the notification bar (lower right of my Win 7 desktop.

Hi,
You can try to manually install the updates:
Product updates
Helpful Links:
Installation failed. Error U44M1P7 | Updates
http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html

Why does the Adobe App Mgr incorrectly insist on a Creative Cloud subscription?

I have valid and active licenses for many Adobe products, all associated with my Adobe ID. I was using a CS6 license key just fine, until the Adobe Application Manager started complaining and asking for a cloud sub renewal. I do not want to run this under a cloud sub. I have the full license key already. But the Adobe App Mgr does not provide a way to enable it. What to do?

And on Windows you can't ignore, skip or postpone that installation.

Why does the Adobe Help Manager not close?

I'm not sure what the "Adobe Help Manager" (silly name) is. I notice it as an open application in my toolbar (Windows 7) but you cannot close it. It just stays there. Only goes away when I've restarted my system. Any ideas or comments?
Generally speaking, I'd like to comment that many of the current Adobe programs (including CC) are not nearly as intuitive as they should be. One wastes quite a bit of time trying to figure out how to accomplish rather obvious functions. Usually will have to go online to find an answer. Should be more obvious and clear. The interface of CC (for uploading work files) seems a "clean" design. Yes, clean... and unintuitive.

It's been weeks since I've used the file upload 'cloud' function of Creative Cloud, but I do recall I had to seek out numerous youtube videos, as well as some from Adobe's site, to try and figure out how it worked. Dragging and dropping seemed like a very obvious function, but you have to select: Actions: Download, etc. etc. It's a clunky, dispiriting interface.
So... I just started using google drive instead. I can quickly drag and drop. I work on a PC and a Mac and don't have a shared drive between them (due the usual platform issues) so I like uploading to a cloud server and transferring between the two machines that way. Very nice to compare how the two different systems are displaying an html doc or a photoshop file.
While the wind is at my back, I really like CC as to the software options, but it is a very daunting experience to consider learning new programs. It's taken me fifteen years of work to be as proficient as I am with PS (as a photographer and designer). I still find Dreamweaver very difficult and obscure in so many ways. I'm sure that's why you created Muse... but I will not take the time required to learn and new program. It's just a face. Remember in the Matrix when you would learn a huge amount of technical knowledge just by plugging into something? That's what we need (ha ha).
Now that Adobe is doing away with the distributive disc system for software programs, perhaps the next great leap is the discontinuation entirely of massive software progams themselves. Have no idea how this would happen, but I think patience is coming to an end for learning huge new software programs. Seems like such a relic of the past now.
Wish Adobe would bring designers more into how their programs work. They all seem to be designed by software engineers, and thus the truly disheartening style of the menues, opening into dozens of submenues, basements, dark vaults, etc. etc. The Adobe interfaces are all uniform now, but it's an old look that goes back almost ten years. Hope the creatives can soon lead to a new approach.

Adobe Creative Cloud - annual subscription

The last time I checked, you could buy a full one-year subscription for Adobe Creative Cloud (full version) for a one-time fee of $600 US. The lump-sum subscriptions were available on Amazon.
I just checked, and it looks like the Amazon deal is gone.
Is it possible to make a lump-sum subscription (for budget purposes) for a one-year subscription ($600) to Creative Cloud today? If so, how? What page do I visit?
Thank you for your time and attention.

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html

Why does the Adobe Standard profile make a mess of old NEF files?

Recently I've been reprocessing some old NEF files taken with the Nikon D50 camera years ago, and I was startled to find that the Adobe Standard camera profile does a bad job on them: the photos come out muddy-looking, really unacceptable, with too much yellow and magenta. I can fix the problem by choosing the Camera Standard profile, which gives acceptable results. However, I believe that Adobe Standard is generally recommended by Adobe, and I wonder what the problem is here. Does anyone know?
I currently use a Nikon D7000, and Adobe Standard seems to work well enough with that camera.
Later: After checking and comparing more carefully, I think that perhaps I prefer Camera Standard with the D7000 too. Adobe Standard is certainly acceptable with the D7000, but Camera Standard gives blue skies of clearer blue, and less exaggerated reds. So the best fix for me is probably to make Camera Standard my default for all cameras.
Looking around the Web, I see various people complaining about too much magenta with Adobe Standard, although other people are happy with it.
Message was edited by: Jonathan Palfrey

Yammer P, thanks for the input. I have been working with the DNG Profile Editor since the first version was available. I also started using the Passport software when it was first available. I first worked on a profile for the D200 and after many attempts I finally have one that works great. The Camera profiles did not exist at that time and the D200 does not have Picture Control Profiles, I believe that was first available with the D300. Adobe did generate Picture Control Profiles for the D200 and they are also available in Nikon Capture NX2.
I currently have a D700, and have spent a lot of time working on profiles for this camera. I have used the DNG Profile Editor's Chart Tab to generate profiles for most of the Camera Profiles and Adobe Standard. I find that Adobe Standard profile is brighter than the Camera profiles by about 0.25 stop. After working on this for about 2 years I have decided to use the Camera Neutral with a modified tone curve and slight reduction in saturation as my starting point and no changes in hue. I also generated a modified Picture Control profile for Neutral using the Nikon Picture Control software that has the same characteristics and loaded it into the camera. I get good agreement between jpg's from the camera and the nef file that opens in ACR without adjustments. The tone curve I used only has three points - the In/out values are 27/22, 127/127, 228/233 and saturation was set to -5.
I don't understand what Adobe changed when they genrated the Adobe Standard Profile instead of the ACR4.x versions, but I like the ACR4.x version better.

Why is the Adobe PDF Create add-in no longer supported by FF 25?

I am using FF 25 on a Windows 7 Pro x64 system. Recently, I did an OS reinstall and with it a reinstall of Firefox. After importing my old profile, I noticed that the Adobe PDF create button was missing. This is a very handy application in my daily workflow.
Going to the Add-ons manager, I noticed that the Adobe Acrobat - Create PDF 1.0 add on is disabled in FF 25. Why was support removed for this?
I tried using another PDF add-on, but it caused the browser to hang and it had to be removed. Is there a reliable option for saving a web page as a PDF? (other than using a Mac).

That message means the addon needs to be updated to be compatible with the latest version, if that addon is essential, you can revert to a older version.
* [[Install an older version of Firefox]]
* [[Re-enable add-ons that were disabled when updating Firefox]]
If the second article doesnt work, the above applies.

Why is the Adobe Media Encoder CS5 extending the duration of my video?

Adobe Media Encoder CS5 takes my (7) second MPEG video and converts it into a (3) minute FLV file. Why does the encoder do this? Why can't I change the video duration?

This forum for Flash Media Live Encoder.
Forum path for Adobe Media Encoder:
http://forums.adobe.com/community/ame
btw check timeline where MPEG video placed, is this 7 sec. video and rest of timeline empty (As encoding area set to 3 min.) or video stretched?

Why is the Adobe Flash certificate revoked?

My computer refuses to download Adobe Flash on the account of it being 'untrustworthy', and that it's 'certificate authentication failed'. Why is this? Why has the certificate been revoked and how can I undo it? Can someone help please!

Hi Pat. Here is a picture of the message I recieve when trying to download flash normally:
And here is a picture of the message I recieve when I used the direct link Chris Campbell suggested in his post (I've only blocked out my name):
As you requested, I'm running a 64-Bit operating system with Windows 7 Home Premium. I encountered this problem once before, the last time I had to update flash, but managed to work around it somehow. This time though, I just can't find a way to install it.

Why is the Adobe Application Manager in a language other than English?

I'm not sure if I accidently chose the wrong option when setting up my account, but the Adobe Application Manager seems to have all the text (other than product names) in what I think is German, not English. Is there a way to fix that for future downloads if needed?
Everything else seems to be working fine though.
Gracias.

Thanks!
Unfortunately, there are no prefs to change. (At least not in the usual spot where Preferences are supposed to be on a Mac running Snow Leopard…)

Why is the Adobe (1 year) annual subscription so deceptive?

Similar Messages

Maybe you are looking for