Why is the chat option under support gone?

Hey guys,
I can't find the chat option under service anymore. When I go through the process describing my problem I get choices of either
Send in for service,
Or take in for service,
Or contact carrier,
Or contact Apple Support (call when you are ready)
Do anyone know how I can use the chat option again? I think that's a very convinient way for me to communicate since my english isn't that great.
Thank you!

I think it only applies to certain countries.   Have you moved to a different country since you last used it.   Or do you know for sure it has been available where you live?

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