Why is the code, in which I know Im right about, isn't retrieving my serial number?

Why is the code, in which I know Im right about, isn't retrieving my serial number?

I bought the copy from staples. Opened it and it has two CDs, one Mac and one Windows. Also is a card saying 'look on back for codes' DA DA DA. On the other side it says 'redemption code' exactly. Right below was a letter/nmber code, which fit exactly when entered. I might add that the once grey icon becomes blue after entering the last digit. So I know the type of code is correct, but it appears invalid since that's what's displaying in a yellow caption box after pushing enter

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